Job DescriptionJob DescriptionBenefits:
Help or transport serviceOpportunity for advancementTraining & development
Experienced IT Helpdesk Technician
Part-Time position
Job Summary
NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.
Key Responsibilities
Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issuesTroubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applicationsSupport user accounts, permissions, and security using Active Directory, Azure AD, and related toolsDiagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)Install, configure, and maintain desktops, laptops, printers, and mobile devicesEscalate complex issues to senior IT staff or vendors when required, following established proceduresDocument incidents, solutions, and procedures in the ticketing system and knowledge baseParticipate in system upgrades, rollouts, and IT projects as neededEnsure compliance with security policies and data protection standardsRequired Qualifications
2/3 years of experience in an IT helpdesk or technical support roleStrong knowledge of Windows environments (Windows 10/11, Windows Server basics)Hands-on experience with Active Directory, Group Policy, and user managementFamiliarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)Excellent problem-solving and communication skillsAbility to manage multiple issues and prioritize effectivelyPreferred Qualifications
Experience with macOS and mobile device management Basic knowledge of firewalls, VPNs, and endpoint security solutionsExperience supporting remote users and hybrid work environmentsSoft Skills
Strong customer service orientationClear verbal and written communicationPatience and professionalism under pressureAbility to work independently and as part of a teamWork Environment
Office-based, midtown Manhattan (near Grand Central Station)May require occasional after-hours 3-4 days part-time position (9 to 5pm)Compensation & Benefits
Salary: to be discussed during the interview processOngoing training and certification supportCareer growth opportunities within the IT team
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