DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 60,000 employees.
Job DescriptionReady to make a real impact? DNA Diagnostics Center (DDC), the global leader in DNA relationship testing, is looking for an Inside Sales Associate who thrives on helping people through life-changing decisions. No need for years of experience—bring your go-getter attitude, empathy, and consultative mindset, and we’ll teach you the art of relationship-based sales.
You’ll guide customers through sensitive situations with professionalism, educate them on our services, and close sales that truly matter. After 90 days of training, enjoy work-from-home flexibility and join a team that values growth and purpose.
Why DDC?
Competitive base pay & monthly commissionsHigh earning potential for inbound phone salesRemote work after trainingTrue work-life balanceBe part of a global leader impacting lives every dayApply now and start a career where your conversations make a difference!
QualificationsOne (1) to two (2) years of previous sales experience (retail, inside sales, or logistics).High school diploma or equivalent required. Strong persuasive communication skills and the ability to build rapport with customers.Strong emotional intelligence and the ability to handle sensitive conversations with discretion.Results-driven and able to maintain and sustain individual and company goals.Excellent time management and problem-solving skills. Proficient computer and typing skills with the ability to learn new software.Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.Completion of HIPPA training.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computerFrequent use of a headset and computer to process customer inquiries.Communicating with customers via phone and digital platforms.Schedule:
Monday-Friday 11am-8pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessDNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 60,000 employees.
Job DescriptionReady to make a real impact? DNA Diagnostics Center (DDC), the global leader in DNA relationship testing, is looking for an Inside Sales Associate who thrives on helping people through life-changing decisions. No need for years of experience—bring your go-getter attitude, empathy, and consultative mindset, and we’ll teach you the art of relationship-based sales.
You’ll guide customers through sensitive situations with professionalism, educate them on our services, and close sales that truly matter. After 90 days of training, enjoy work-from-home flexibility and join a team that values growth and purpose.
Why DDC?
Competitive base pay & monthly commissionsHigh earning potential for inbound phone salesRemote work after trainingTrue work-life balanceBe part of a global leader impacting lives every dayApply now and start a career where your conversations make a difference!
QualificationsOne (1) to two (2) years of previous sales experience (retail, inside sales, or logistics).High school diploma or equivalent required. Strong persuasive communication skills and the ability to build rapport with customers.Strong emotional intelligence and the ability to handle sensitive conversations with discretion.Results-driven and able to maintain and sustain individual and company goals.Excellent time management and problem-solving skills. Proficient computer and typing skills with the ability to learn new software.Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.Completion of HIPPA training.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computerFrequent use of a headset and computer to process customer inquiries.Communicating with customers via phone and digital platforms.Schedule:
Monday-Friday 11am-8pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessDNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 65,000 employees.
Job DescriptionAre you a rising leader with a passion for process excellence, customer experience, and transformational change? DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact — not just maintaining the status quo.
This is not your typical call center leadership role. We’re looking for someone business-savvy, customer-obsessed, and process-driven — someone who’s excited to learn a new industry, lead a tenured team, and elevate our service operations. Background in contact center operations is not required.
What You’ll Do
Lead and inspire a remote Client Services team across multiple channels (phone, chat, email).Drive continuous improvement in workflows, policies, and performance metrics.Champion data-driven decision-making and develop tools to monitor trends and KPIs.Collaborate cross-functionally to enhance customer experience and operational efficiency.Recruit, coach, and develop team members with a focus on accountability and empowerment.Identify opportunities for innovation and challenge legacy processes with fresh thinking.Represent the voice of the customer and advocate for quality at every touchpoint.Why Join Us?
Be part of a mission-driven company making a real difference in people’s lives.Work with a passionate, experienced remote team eager for strong leadership.Lead transformation in a supportive, high-performance culture.Enjoy opportunities for professional development and cross-functional collaboration.Ready to lead with purpose and drive change? Apply now and help us shape the future of client services at DDC.
QualificationsPhysical Requirements
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Communicating with others to exchange information.Ability to travel, as needed.Schedule:
Monday - Friday, 8:00am to 6:00pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessDNA Diagnostics Center (DDC) is the world leader in DNA relationship testing, processing over a million samples from families, healthcare providers, and professionals around the globe. From paternity and immigration testing to early gender DNA tests and even pet DNA services, our work impacts lives every single day. We’re part of Eurofins, a global scientific company with more than 900 labs worldwide.
Job DescriptionLooking for more than another nights/weekends retail shift or food service job? Want a chance to grow into a professional career where your work truly matters? Join us as a Sample Accessioner and step into the lab world — no prior lab experience required. We’ll train you on everything you need to know.
What You’ll Do
You’ll be the first stop for every DNA sample that comes through our doors. Your work sets the stage for accurate, timely results. In this role, you will:
Receive and organize incoming samples
Enter client information into our systems with speed and accuracy
Ensure paperwork and chain-of-custody requirements are complete
Support case resolution by preparing reports and notarized documents
Work closely with lab staff and customer service teams
Keep things moving so families and clients get the answers they need
QualificationsWhat Makes You a Great Fit
You’re detail-oriented — the type who notices if a number is off or a form is missing a signatureYou’re comfortable on a computer and can type quickly and accuratelyYou like solving problems and don’t get rattled when priorities changeYou’re dependable, organized, and ready to learnHigh School diploma or GED required — everything else we’ll teach you!Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.Communicating with others to exchange information.Must be able to lift up to 15 pounds at a time.Manual dexterity to handle, label, and file samples and paperwork.Standing, walking, stooping, and kneeling to accomplish tasks and transport samples from accessioning area to Laboratory.Why You’ll Love It Here
Steady schedule: Monday–Friday, 9:00am–5:30pm (no nights, weekends, or holidays)
Full benefits: medical, dental, vision, life, disability, 401(k) with match
Three weeks paid time off + 10 company paid holidays
Career growth: start here and move into other areas of the business as you learn
Impact: your work helps families, healthcare providers, and individuals get life-changing answers
Ready to Start Something New?
If you’ve been looking for your chance to break into an office or lab career — this is it. Bring your reliability, attention to detail, and willingness to learn, and we’ll provide the training, support, and opportunity.
Apply today and take the first step into a career that matters.
Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessDNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job DescriptionLaboratory Specimen Accessioners ensure the accurate intake, processing, and management of DNA testing cases, maintaining compliance with chain-of-custody requirements and client expectations. Accessioners are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System to ensure that every case is successfully completed. Laboratory Specimen Accessioners must have excellent data entry skills, be detail oriented, and organized. This position plays a vital role in ensuring timely process of samples, from receipt to final reporting.
Essential Duties & Responsibilities
Process and verify incoming sample packages, ensuring chain of custody and package integrityAccurately input and audit patient and contract information into the Laboratory Information System (LIS).Manage case assignments, track progress, and determine case resolution and closure.Identifies complete and partial cases, following established procedures for processing.Prepare and send final reports, chain-of-custody documents, and affidavits in a timely manner.Input partial billing informationCoordinating and providing service that is timely, effective, efficient, equitable, and client-centeredMeet or exceed productivity targets, ensuring timely case processing and resolution.Prepare AffidavitsNotarize case documents as required (limited).Collaborate with internal departments, including Laboratory Operations and Customer Service, to facilitate case resolution.Attend team meetings and training sessions to stay updated on policies and procedures.Other duties as assigned or become evidentQualificationsPhysical Requirements
Prolonged periods of sitting at a desk and working on a computer.Communicating with others to exchange information.Must be able to lift up to 15 pounds at a time.Manual dexterity to handle, label, and file samples and paperwork.Standing, walking, stooping, and kneeling to accomplish tasks and transport samples from accessioning area to Laboratory.Schedule:
Monday-Friday 9:00am-5:30pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessDNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job DescriptionSample Accessioners ensure the accurate intake, processing, and management of DNA testing cases, maintaining compliance with chain-of-custody requirements and client expectations. Sample Accessioners are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System to ensure that every case is successfully completed. Sample Accessioners must have excellent data entry skills, be detail oriented, and organized. This position plays a vital role in ensuring timely process of samples, from receipt to final reporting.
Essential Duties & Responsibilities
Process and verify incoming sample packages, ensuring chain of custody and package integrityAccurately input and audit patient and contract information into the Laboratory Information System (LIS).Manage case assignments, track progress, and determine case resolution and closure.Identifies complete and partial cases, following established procedures for processing.Prepare and send final reports, chain-of-custody documents, and affidavits in a timely manner.Input partial billing informationCoordinating and providing service that is timely, effective, efficient, equitable, and client-centeredMeet or exceed productivity targets, ensuring timely case processing and resolution.Prepare AffidavitsNotarize case documents as required (limited).Collaborate with internal departments, including Laboratory Operations and Customer Service, to facilitate case resolution.Attend team meetings and training sessions to stay updated on policies and procedures.Other duties as assigned or become evidentQualificationsPhysical Requirements
Prolonged periods of sitting at a desk and working on a computer.Communicating with others to exchange information.Must be able to lift up to 15 pounds at a time.Manual dexterity to handle, label, and file samples and paperwork.Standing, walking, stooping, and kneeling to accomplish tasks and transport samples from accessioning area to Laboratory.Schedule:
Monday-Friday 9:00am-5:30pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Read LessEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job DescriptionCompany Overview
DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.
Opportunity Overview
The Inside Sales Associate plays a pivotal role in driving revenue and helping customers navigate their DNA testing options. As the first point of contact for prospective clients, this individual uses consultative sales techniques to educate, inform, and close sales of paternity and relationship testing services. The ideal candidate is motivated, thrives in a fast-paced environment, and has a passion for delivering exceptional customer service while meeting or exceeding sales goals. This position provides an opportunity to impact lives by guiding customers through critical and often sensitive decisions with professionalism and empathy.
This position offers the opportunity to work from home after completing 90 days of in-office training and meeting required performance metrics.
Essential Duties & Responsibilities
Field 30-40 inbound calls per day requiring active listening and documenting customer details.Quickly understand and analyze customer needs to provide logical solutions.Explain DDC’s products and services in a professional manner via phone, email, text message, or chat.Utilize consultative sales techniques to overcome objections and close sales.Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries.Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day. Escalate customer needs that require additional knowledge or ability to leadership.Research required information using available resources.Attend training and coaching sessions to develop relevant knowledge and skills.Able to document information in an application while on an active call.Able to learn other database and communication software, as applicable.Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statementsOther duties as assigned or become evidentQualificationsKnowledge, Skills, & Abilities
One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics).High school diploma or equivalent required.Strong persuasive communication skills and the ability to build rapport with customers.Strong emotional intelligence and the ability to handle sensitive conversations with discretion.Results-driven and able to maintain and sustain individual and company goals.Excellent time management and problem-solving skills. Proficient computer and typing skills with the ability to learn new software.Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.Completion of HIPPA training.Physical Requirements
Prolonged periods of sitting at a desk and working on a computerFrequent use of a headset and computer to process customer inquiries.Communicating with customers via phone and digital platforms.Schedule:
Monday-Friday 11am-8pmWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
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