JOB OVERVIEW
Reporting to the Regional Sales Manager, this position is responsible for the sale and continued support of Ethos Laboratory’s services in a specified region or major geographical area. The Territory Manager is responsible for developing market potential through lead generation, qualification and closing sales.
ESSENTIAL FUNCTIONS
Develops and adheres to an actionable business planIdentifies market potential through prospecting and qualification of accountsInitiates sales process by scheduling appointments, making sales presentations and implementing accounts.Close sales by building rapport with potential customers, explaining Ethos’ product and service offerings and overcoming objections to moving forward.Utilizes organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained.Develops and increases sales revenue to meet assigned targets.Responsible for executing all administrative duties in a complete, thorough and timely manner.Contributes to market strategy by monitoring in competitive products and servicesRepresent Ethos professionally during society meetings when applicableRecommends new products and services by evaluating current services being utilized and identifying additional needs Ethos’ services can fill.The continued implementation and monitoring of policies/procedures to ensure everyone is operating within compliance of all related corporate, industry, and governmental regulations.Responsible for representing Ethos in a manner consistent and true to Ethos’ Core ValuesResponsible for updating CRM with daily call activityResponsible for timely expense reporting, retrieving missing information, accurate forecasting and new account setupsOther duties as assignedPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismMust possess the following: Business Acumen, Critical Thinking and Problem Solving, Communication Proficiency, Customer/Client Focus, Be Results DrivenEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required; Degree in Business or Science preferredMinimum of 3 years proven success in Outside Medical SalesKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
Reporting to the Regional Sales Manager, this position is responsible for the sale and continued support of Ethos Laboratory’s services in a specified region or major geographical area. The Territory Manager is responsible for developing market potential through lead generation, qualification and closing sales.
ESSENTIAL FUNCTIONS
Develops and adheres to an actionable business planIdentifies market potential through prospecting and qualification of accountsInitiates sales process by scheduling appointments, making sales presentations and implementing accounts.Close sales by building rapport with potential customers, explaining Ethos’ product and service offerings and overcoming objections to moving forward.Utilizes organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained.Develops and increases sales revenue to meet assigned targets.Responsible for executing all administrative duties in a complete, thorough and timely manner.Contributes to market strategy by monitoring in competitive products and servicesRepresent Ethos professionally during society meetings when applicableRecommends new products and services by evaluating current services being utilized and identifying additional needs Ethos’ services can fill.The continued implementation and monitoring of policies/procedures to ensure everyone is operating within compliance of all related corporate, industry, and governmental regulations.Responsible for representing Ethos in a manner consistent and true to Ethos’ Core ValuesResponsible for updating CRM with daily call activityResponsible for timely expense reporting, retrieving missing information, accurate forecasting and new account setupsOther duties as assignedPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismMust possess the following: Business Acumen, Critical Thinking and Problem Solving, Communication Proficiency, Customer/Client Focus, Be Results DrivenEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required; Degree in Business or Science preferredMinimum of 3 years proven success in Outside Medical SalesKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
Reporting to the Regional Sales Manager, this position is responsible for the sale and continued support of Ethos Laboratory’s services in a specified region or major geographical area. The Territory Manager is responsible for developing market potential through lead generation, qualification and closing sales.
ESSENTIAL FUNCTIONS
Develops and adheres to an actionable business planIdentifies market potential through prospecting and qualification of accountsInitiates sales process by scheduling appointments, making sales presentations and implementing accounts.Close sales by building rapport with potential customers, explaining Ethos’ product and service offerings and overcoming objections to moving forward.Utilizes organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained.Develops and increases sales revenue to meet assigned targets.Responsible for executing all administrative duties in a complete, thorough and timely manner.Contributes to market strategy by monitoring in competitive products and servicesRepresent Ethos professionally during society meetings when applicableRecommends new products and services by evaluating current services being utilized and identifying additional needs Ethos’ services can fill.The continued implementation and monitoring of policies/procedures to ensure everyone is operating within compliance of all related corporate, industry, and governmental regulations.Responsible for representing Ethos in a manner consistent and true to Ethos’ Core ValuesResponsible for updating CRM with daily call activityResponsible for timely expense reporting, retrieving missing information, accurate forecasting and new account setupsOther duties as assignedPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismMust possess the following: Business Acumen, Critical Thinking and Problem Solving, Communication Proficiency, Customer/Client Focus, Be Results DrivenEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required; Degree in Business or Science preferredMinimum of 3 years proven success in Outside Medical SalesKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
NoneJOB OVERVIEW
PLEASE NOTE: This is an on-site position in Newport, KY. Hours are Monday-Friday, 9:30AM-6:00PM.
The Confirmation Supervisor is responsible for leading the team of Certifying Scientists and overseeing the daily operations in the Confirmation department, including LC-MS/MS chromatographic data analysis of patient specimens for urine toxicology, oral fluid toxicology, and urine biomarker testing, as well as reviewing and releasing patient lab reports. In addition, this person will ensure accuracy and timeliness of daily production, be accountable for proper documentation and compliance with regulations, evaluate opportunities for process improvement, provide expert-level information to clients (medical staff) when requested, and participate in developing new processes for instrumentation and testing methods, as needed. This role is in a fast-paced production environment and requires a balance of accuracy and speed in decision making, high-complexity workflow, and ensuring that turnaround time (TAT) expectations are consistently met.
ESSENTIAL FUNCTIONS
Oversee the daily operations of the Confirmation departmentEnsure adherence to safety standards within the Confirmation departmentEnsure adherence to CAP, CLIA, and NYS standards within the Confirmation departmentEnsure adherence to Ethos Standard Operating Procedures (SOPs) and PoliciesEnsure patient specimens are tested accurately and lab reports are released on time, utilizing data reportsProvide direct leadership for the team of Certifying ScientistsServe as the primary contact for questions related to LC-MS/MS chromatographic data analysis, drug metabolism in urine and oral fluid toxicology, the correlation between screen (presumptive) and confirmation (definitive) tests, general patient lab report questions, etc.Delegate projects, tasks, and initiatives effectively and fairlyHold weekly department meetings to share updates with the teamEstablish and monitor Key Performance Indicators (KPIs) for the Certifying ScientistsHold monthly KPI meetings for ongoing coaching and feedbackTrack and maintain data and instrument performance indicators daily, weekly, monthly, and annuallyEstablish and monitor department metrics for turnaround time, accuracy, throughput, expenses, etc.Participate in interdepartmental meetings to share department metrics, challenges, new processes, etc.Collaborate and communicate with other department leadersReview and/or create SOPs and controlled documents within the Confirmation department as neededDevelop new and improve existing lab processes as neededTake steps to increase efficiency and productivity with instrument processes, minimizing downtime while maintaining optimum conditionsIdentify, troubleshoot, and analyze issues or trends related to instrument operation, calibrations, quality controls, workflow, patient data, LC-MS/MS methods, etc.Document incidents and accidents on the appropriate forms, perform remedial training, if required, to prevent further incidents/accidentsEscalate issues to the Laboratory Manager, Laboratory Director, or VP of Operations as neededInterview, hire, onboard, and train new employeesComplete employee competency assessments initially, after first 6 months, and annuallyExemplify and encourage positive interactions within the lab to inspire collaboration and teamworkBecome fully trained and competent in Certifying Scientist responsibilities to support the team with daily functions during periods of high volume or to cover absencesSupport external customers and Sales team members, via phone call or email, with questions related to the Confirmation department, including basic toxicology, drug metabolism, or lab report questionsBecome proficient in utilizing the Laboratory Information System (LIS) in daily operations, troubleshooting, and generating various data reportsParticipate in developing new processes for instrumentation and testing methods as neededOther duties as assigned Requirements:PROFESSIONAL REQUIREMENTS
Experience supervising individuals and teamsExperience creating, revising, and operating from SOPsAbility to maintain the highest level of confidentiality and adherence to HIPAA regulationsDeep knowledge of LC-MS/MS instrument operation, chromatographic data analysis, and troubleshootingDeep knowledge of urine and oral fluid toxicology, drug metabolism, biochemistry, certifying patient lab reports, and high-complexity lab workflowsAbility to model and foster in others time management, conscientiousness, dedication, and accountabilityAbility to listen, learn, and promote accountability and responsibility related to all processesAble and willing to follow established protocols employing acceptable forensic standards of analysis and the use of judgment in searching for solutions or new applications within one’s own experienceMust be able and willing to wear personal protective equipment (PPE) when requiredProficient with Microsoft Office applicationsEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor of Science in Toxicology, Chemistry, Biochemistry, Pharmacology, or similar analytical science field with minimum of 5 years of relevant experience; OR Master of Science with minimum of 2 years of relevant experienceMust have experience supervising a laboratory that conducts urine drug testing by LC-MS/MSMust have expert-level experience with answering questions related to urine drug testing by LC-MS/MSMust have experience in a high-throughput production laboratoryMust have experience with CLIA, COLA, CAP, and/or NYS standards Preference for candidates with experience developing or optimizing lab processesPreference for candidates with demonstrated exceptional troubleshooting abilitiesKNOWLEDGE, SKILLS AND ABILITIES
Critical thinking and problem solving, with a high level of attention to detailMust consistently demonstrate leadership qualities and lead by exampleAbility to communicate effectively, orally and in writingExcellent time management, scheduling, documentation, and organizational skillsMust be flexible, innovative, and self-motivatedMust be able to motivate, coach, and mentor employees for highest level of performanceMust be able to delegate and accomplish goals through othersMust be experienced with laboratory softwarePHYSICAL REQUIREMENTS
Work is performed in a laboratory environment and exposes the incumbent to normal laboratory hazards and chemicals, including biohazard materialsWork in varying degrees of temperature (heated or air conditioned)Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeingDIRECT REPORTS
Certifying Scientist(s)Remote Certifying Scientist(s) Read LessJOB OVERVIEW
The Account Manager is responsible for developing and maintaining business relationships with new and existing customers.
ESSENTIAL FUNCTIONS
Assist the Senior TM in identifying opportunities and leads within a specified geographyMaintain current business relationshipsGrow current business samples (organic growth)Complete implementations and other steps of sales process with the senior Territory Manager (initial sales call, implementation, first report debrief, 30 day summary and quarter summary)Assume full responsibility of account after 90 daysComplete lunches and other meetings as needed for account maintenanceAttend and contribute to customer meetings and events/presentations when neededField travel with overnights up to two nights per month depending on location of accountsAssume responsibility of patient bills, customer needs, supply ordering, phlebotomists calls and working with Phlebotomist Supervisor to manage phlebotomistsBe able to recite the 30 second talk track and other company talk tracksProvide weekly summaries of call/account activityGather presentation materials, order food, etc. for customer visitsPROFESSIONAL REQUIREMENTS
Regular and prompt attendanceAbility to travel, including overnight staysAbove average critical thinking abilityDemonstrated track record of successful customer relationship building experienceDemonstrated professionalismWillingness and ability to take on additional duties as assignedEDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree required.Prior experience as an inside or outside account manager and sales professional requiredB2B sales experience preferredKNOWLEDGE, SKILLS AND ABILITIES
Exceptional oral and written communication skillsKnowledge and experience with Microsoft OfficeEffective time management skillsPHYSICAL AND ENVIRONMENTAL DEMANDS
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Position requires the ability to lift up to 50 lbs.DIRECT REPORTS
None