Job Title: Desktop Support Tech Location: Phoenix, AZ 85043 Pay Rate: $21.50/hr on W2 Duration: 06+ Months (Possibility of Extension) Job Summary: The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service. Key Responsibilities • Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals • Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary • Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security • Deliver priority services for executive and VIP users • Maintain accurate documentation in ServiceNow and contribute to reporting requirements • Perform IMAC (Install, Move, Add, Change) and break-fix activities • Carry out preventative maintenance and follow SME instructions for infrastructure support • Ensure exceptional customer service and professional communication across organizational levels Technical Skills • Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting • Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support • Expertise in imaging computers via PXE or USB (offline media) • Familiarity with Intune for device management • Proficiency with ServiceNow ticketing system • Troubleshooting hardware issues with OEMs (printers, computers, phones) • Zebra printer and scanner support • Experience with Zscaler firewall, VPN, and Active Directory • Remote desktop support tools (LogMeIn) • Nexthink for end-user analytics • Knowledge of SCCM, Citrix, and similar platforms for workspace services • Understanding of TCP/IP networking, domains, and server-client operations • Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices) • Familiarity with backup operations and tape management
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