Espresso Services Inc (ESI) is a well-established coffee equipment sales and service company in the upper-midwest looking for a curious, driven, detail-oriented candidate excited to learn all aspects of our business and drive sales. The Equipment Sales Representative will play a vital role in expanding our business' footprint through consultative coffee equipment sales, which includes commercial coffee equipment, service contracts, and technical service in various business channels in the Los Angeles area. This position reports directly to the Equipment Sales Director, working to achieve annual growth goals and sales initiatives.
The ideal candidate would have a proven track record of success in sales, a background working in specialty coffee, excellent communication and interpersonal skills, and the ability to work independently.
The key responsibilities for this role include, but are not limited to:
Perform outbound commercial coffee equipment sales through various channels.Generate new business through conversion of inbound leads, and prospecting new business channels.Manage and monitor all assigned accounts to ensure customer service standards and business development activities are fulfilled.Maintain up-to-date knowledge of several different equipment brands and produce tailored solutions to end-users.Prepare professional business proposals and quotations according to customers' identified needs and manage expiration dates regularly.Identify sales opportunities within the target market to build an ongoing pipeline of business to meet annual sales goals and record activities in CRM.Prioritize work based on sales volume and profitability of opportunities.Prepare and report monthly sales pipeline for management review.Manage accounts receivable to ensure timely payment from customers. Read LessIntermix Beverage has spent the last 30 years working with businesses of all sizes and types to make their coffee better. From coffee shops and restaurants to national chains and universities, our goal is to elevate beverage programs to the next level. In addition to the wide variety of specialty products we offer; we have a full training facility, service department, and parts department.
The Field Account Representative is a key role for quality assurance at Intermix. The goal is to maintain company standards by assessing coffee and espresso equipment at hospitality accounts including fine dining restaurants, hotels, country clubs, churches, and cafes. The Field Account Representative is responsible for product quality checks, calibration and maintenance on equipment, and providing a high level of customer care.
Position Responsibilities
The essential functions include, but are not limited to the following:
Conducts routine account site visits and utilizing FieldAware system to document notes, photos, and action itemsDaily debrief with manager on site findings and scheduleCompletes field-based Preventative Maintenance (PM) on equipment, which includes tasks like replacing water filters and changing standard partsTroubleshoots service issues as reported for equipment and ensures quality control of product based on company standardsOversees inventory and management of PM parts for vehicle stockSupports install team through detail preparation and in field placement of equipmentPerforms account resets based on program's needs, including deep cleaning, rebranding, and calibrating productManages vehicle maintenance, including scheduling regular service and ensuring cleanlinessTrains customers onsite of company's best practices Read Less