Field IT Technician Level 2/3 — Multi-Site Retail (Philadelphia)
15+ years in business, Managed IT, CCTV, retail verticals, regulated environments where uptime matters.
Location: Philadelphia, PA (local travel 300 mi radius)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule
Position Overview
We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.
Key Responsibilities
Provide proactive support to clients via phone, remote sessions, and onsite visits.Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.Troubleshoot network connectivity, software, and hardware issues.Execute setup of routers, switches, and wireless equipment.Track, document, and escalate issues using ticketing systems.Provide end-user training and onboarding at client sites.Travel to client sites throughout region as needed.Required Qualifications
2+ years of IT support or field service experience (MSP experience a plus).Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts.Demonstrated experience in:Help desk / technical supportSmall project management (planning, scheduling, client communication)Excellent troubleshooting, problem-solving, and communication skills.Ability to multitask and work independently in a fast-paced environment.Professional demeanor and strong client relationship skills.Valid driver’s license and reliable vehicle transportation.Ability to travel within a 300 mile radius to support clients on-site when needed.Ability to climb a ladder and lift up to 30 pounds.Preferred Qualifications
Familiarity with managed services tools (RMM/PSA platforms).CompTIA, Microsoft, or related certifications.Knowledge of cloud services, backups, cybersecurity best practices.Previous experience with pre/post-sales client support.Why Join Us?
Opportunity to work on diverse IT environments and grow your skills.Small team environment where your contributions directly impact client success.Exposure to a growth retail vertical, and a real career path.Flexible work-from-home options with travel.Competitive salary and benefits package. Read LessField IT Technician — Multi-Site Retail (Philadelphia)
15+ years in business, Managed IT, CCTV, retail verticals, regulated environments where uptime matters.
Location: Philadelphia, PA (local travel 300 mi radius)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule
Position Overview
We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.
Key Responsibilities
Provide proactive support to clients via phone, remote sessions, and onsite visits.Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.Troubleshoot network connectivity, software, and hardware issues.Execute setup of routers, switches, and wireless equipment.Track, document, and escalate issues using ticketing systems.Provide end-user training and onboarding at client sites.Travel to client sites throughout region as needed.Required Qualifications
2+ years of IT support or field service experience (MSP experience a plus).Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts.Demonstrated experience in:Help desk / technical supportSmall project management (planning, scheduling, client communication)Excellent troubleshooting, problem-solving, and communication skills.Ability to multitask and work independently in a fast-paced environment.Professional demeanor and strong client relationship skills.Valid driver’s license and reliable vehicle transportation.Ability to travel within a 300 mile radius to support clients on-site when needed.Ability to climb a ladder and lift up to 30 pounds.Preferred Qualifications
Familiarity with managed services tools (RMM/PSA platforms).CompTIA, Microsoft, or related certifications.Knowledge of cloud services, backups, cybersecurity best practices.Previous experience with pre/post-sales client support.Why Join Us?
Opportunity to work on diverse IT environments and grow your skills.Small team environment where your contributions directly impact client success.Exposure to a growth retail vertical, and a real career path.Flexible work-from-home options with travel.Competitive salary and benefits package. Read Less