If you are outgoing, friendly and looking for a fun work environment, Escapology Burnsville wants to talk to you! We are hiring game masters to help guide groups through an hour-long adventure while delivering the best customer experience possible.
Game Master Job Summary
From the time customers enter our venue to the time they leave, our game masters help our customers enjoy their experience. When customers come into our lobby, the game master is there to greet them and take them back to their game. The Game Master acts as a guide, sending clues and aiding our guests in solving riddles and puzzles in order to complete their mission.
Game Master General Responsibilities
In addition to hosting groups to their rooms, explaining the rules, and sending hints from our control room, there are a few other duties that helps Escapology offer the best escape room experience possible.
· When groups complete their game, the game master is responsible for exiting the group from their game, explaining any unfinished puzzles, and taking a team photo
· After a game is complete, puzzles and props within the games will need to be quickly reset for the next group of adventurers
· We like our venue to be clean and tidy for our guests, so in addition to interacting with groups, game masters will need to do general cleaning and pitch in to make sure we stay organized
General Qualifications
· Excellent customer service skills
· Ability to confidently make speeches to small groups
· Critical thinking skills
· Attention to detail
· Capable of sitting for an hour or more
· Outstanding verbal and written communication
· Ability to work well and cohesively with a team
· Ability to multi-task
· Capacity to handle high-pressure situations
· Self-motivated
· Ability to problem-solve
· Capable of standing, kneeling, bending, and lifting up to 25 lbs.
Preferred Qualifications
· High School Diploma or equivalent
· One year of related experience
Company Description
Escapology, one of the largest Escape Room Franchises in the country, is located at the Burnsville Center Mall and delivers customers a variety of game room experiences. Players are challenged by working together with friends and family to discover clues, solve puzzles and unlock locks in order to escape our adrenaline pumping games. Customer service is our highest priority. We are looking for outgoing, high energy team members to join us in order to provide our customers with the most enjoyable experience they can possibly have.
Company DescriptionEscapology, one of the largest Escape Room Franchises in the country, is located at the Burnsville Center Mall and delivers customers a variety of game room experiences. Players are challenged by working together with friends and family to discover clues, solve puzzles and unlock locks in order to escape our adrenaline pumping games. Customer service is our highest priority. We are looking for outgoing, high energy team members to join us in order to provide our customers with the most enjoyable experience they can possibly have. Read LessPay: $36,000 base salary + 8% uncapped commission
Expected total compensation: $55,000–$70,000+
Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.
We are seeking a motivated and highly organized Group Sales Manager to handle group-event sales for three Escapology locations in Central North Carolina.
This position will respond to inbound inquiries, build quotes, follow up with customers, and close birthday parties, corporate events, team-building activities, and other group bookings of 12 or more guests.
This is primarily an inside-sales role with warm leads generated by our existing stores. The right person will be confident communicating with customers, comfortable asking for the sale, and disciplined about following up until the event is booked and paid.
Responsibilities
Respond quickly to incoming group-sales inquiries by phone and emailSell birthday parties, corporate events, team-building events, and large group outingsPrepare quotes using established packages and pricing guidelinesFollow up consistently with prospective customersApprove discounts within established limitsCollect deposits and final paymentsEnter accurate reservations into the booking systemCoordinate event details with the appropriate store managerEnsure customers receive a clear and professional handoffBuild relationships with local chambers of commerce and attend selected networking eventsFollow up after events to generate repeat business and referralsMaintain accurate records of inquiries, quotes, bookings, and collected revenueQualifications
Prior sales, hospitality, event, customer-service, or account-management experienceStrong phone, email, and interpersonal communication skillsComfortable closing sales and discussing pricingExcellent organization and follow-throughAble to manage multiple inquiries across several locationsConfident working independently and making decisions within established guidelinesComfortable learning booking, CRM, and payment systemsProfessional and dependableExperience selling corporate events, parties, hospitality packages, memberships, or entertainment experiences is preferred but not required.
Compensation
$36,000 annual base salary8% commission on qualifying group-event revenue collectedUncapped earning potentialExpected annual compensation of approximately $55,000–$70,000+, based on performanceCompany DescriptionEscapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out.
Company DescriptionEscapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out. Read LessWhat You’ll Do
Greet guests and manage check-in, waivers, and pre-game briefingsDeliver exceptional customer service and maintain a professional demeanorRun games using Escapology’s in-room monitoring systems — provide hints, track progress, and ensure safetyReset and clean rooms after each group; maintain puzzles, props, and decorAssist with general venue operations, including cleaning, restocking, and organizingUpsell merchandise and future game bookingsCollaborate with team members and management to maintain smooth, efficient operationsRepresent Escapology’s brand values of fun, professionalism, and excellence
What We’re Looking For
Must be 18 years or olderStrong communication and multitasking skillsOutgoing, friendly, and dependable personalityComfort working in a fast-paced, guest-focused environmentAvailability on weekends and holidays (required)Basic computer literacy and attention to detail
Preferred Experience
Previous retail, hospitality, or front-of-house experienceCustomer service, sales, or event hosting backgroundInterest in puzzles, teamwork, and problem-solving
Training & Growth
Paid training period (up to 40 hours) with all necessary instruction providedUniform: Blue jeans, black or white sneakers, and company-provided shirtsClear growth pathway — advancement opportunities into team leadership or management, including potential placements at Escapology venues across the country
Compensation & Benefits
$13–$19 per hour, depending on experienceInclusion in team tip poolFlexible schedulingFree gameplay and team eventsAdvancement into management roles
How to Apply
Apply directly through ZipRecruiter or in person during our standing group interviews every Friday at 2:00 PM at:
Escapology Charlotte
9717 Northlake Centre Parkway, Charlotte, NC 28216
We look forward to meeting passionate people who love teamwork, puzzles, and delivering 5-star guest experiences!
Company Description
Escapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out.
Company DescriptionEscapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out. Read LessWhat You’ll Do
Greet guests and manage check-in, waivers, and pre-game briefingsDeliver exceptional customer service and maintain a professional demeanorRun games using Escapology’s in-room monitoring systems — provide hints, track progress, and ensure safetyReset and clean rooms after each group; maintain puzzles, props, and decorAssist with general venue operations, including cleaning, restocking, and organizingUpsell merchandise and future game bookingsCollaborate with team members and management to maintain smooth, efficient operationsRepresent Escapology’s brand values of fun, professionalism, and excellence
What We’re Looking For
Must be 18 years or olderStrong communication and multitasking skillsOutgoing, friendly, and dependable personalityComfort working in a fast-paced, guest-focused environmentAvailability on weekends and holidays (required)Basic computer literacy and attention to detail
Preferred Experience
Previous retail, hospitality, or front-of-house experienceCustomer service, sales, or event hosting backgroundInterest in puzzles, teamwork, and problem-solving
Training & Growth
Paid training period $10 per hour (up to 40 hours) with all necessary instruction providedUniform: Blue jeans, black or white sneakers, and company-provided shirtsClear growth pathway — advancement opportunities into team leadership or management, including potential placements at Escapology venues across the country
Compensation & Benefits
$13–$19 per hour, depending on experience, if onboarded permanentlyInclusion in team tip poolFlexible schedulingFree gameplay and team eventsAdvancement into management roles
How to Apply
Apply directly through ZipRecruiter.
We look forward to meeting passionate people who love teamwork, puzzles, and delivering 5-star guest experiences!
Company Description
Escapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out.
Company DescriptionEscapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out. Read Less