At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.
As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
Why Join UsWhen you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
Required Working Hours:
10:30am - 6:00pm Mountain Time.
What You'll Be Doing:
The Patient Financial Specialist (also known as The Patient Financial Counselor I) plays a critical role in ensuring patients understand and manage their financial obligations throughout their care journey. This position requires exceptional organizational skills, attention to detail, and the ability to provide compassionate guidance to patients regarding their financial responsibilities. The ideal candidate will collaborate closely with admissions, billing, and clinical teams to support accurate financial planning, documentation, collections, and resolution of payment concerns.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Financial Consultation:
Educate patients on their financial obligations, including co-insurance, deductibles, and fees related to various care levels (RES, PHP, IOP, VIOP, etc).Review verification of benefits (VOB) and estimated patient responsibilities, addressing inquiries regarding billing, step-down services, and other fees.Process, review, and support the patient throughout the financial aid application process. Communicate clearly with internal teams and the patient the results of the application.Payment Planning & Accessibility:
Set up Payment Plans when needed.Bill all lodging charges as applicablePost all Financial Aid adjustments & Payments for LodgingManages and resolves patient share of cost balances in alignment with organizational cash flow targets.Coordination with Clinical & Admissions Teams:
Help plan transitions between levels of care when requiredCommunicate insurance interruption w/ treatment teams when needed.Obtain signed patient MAFR due to insurance non-coverage when needed.Documentation and Reporting:
Prepare and process financial paperwork for new admissions and ongoing care programs as it applies to financial aid, payments, and RFPs.Scan, upload, and maintain accurate financial records in appropriate systems as applicable.Team Collaboration:
Communicate with the claims department and internal teams to resolve ongoing billing issues and ensure accounts are updated & accurate.Keep internal metrics and patient financial data current in Salesforce, MMD, Nova, and/or other designated systems.Compliance and Support:
Ensure compliance with financial policies and procedures.Support patients with financial inquiries, offering clear explanations and appropriate options for payment plans or adjustments.Education Requirements:
Highschool Diploma or GED- RequiredBA in Healthcare or related field (preferred)Knowledge, Skills and Abilities:
Strong interpersonal skills. Clear communication skills, both verbally and in writing. Must have a commitment to excellent customer service and a strong understanding of mathematical principles (REQUIRED)Healthcare related higher education (post high school) (PREFERRED)1+ year of experience in healthcare setting to include: payment/adjustment posting, identification and management of patient responsibility and patient financial counseling. Preferred experience in Behavioral Healthcare. (PREFERRED)Willingness to work occasional nights and weekends.Location & Schedule:
This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting.Remote: Mondays and FridaysOn-site in our Denver Office: Tuesdays, Wednesdays, and ThursdaysThe compensation range for this position is based upon candidate experience and market expectations.
Colorado pay range$19.50—$26 USDWhat We Offer
At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.
We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.
When you thrive, you can do your best work. And your best work changes lives.
Read LessAt ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.
As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
Why Join UsWhen you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
Shift: rotating weeks
Week 1 Thu/Fri/SatWeek 2 Tue/Wed/ThuThe Registered Nurse (RN) provides coordinated medical and clinical nursing care to meet the needs of each assigned patient within the ERC Pathlight system. They will partner with an interdisciplinary team to provide quality care and a consistently therapeutic milieu for all patients.
As a leader of the health care team, the RN provides professional nursing care, utilizing sound clinical judgement, in alignment with ERC Pathlight's established standards of care, policies, and procedures. They are expected to remain flexible, demonstrate effective, efficient care while maintaining quality, in alignment with ERC Pathlight's vision, mission, and strategic plan. All teammates are expected to treat patients, families, and co-workers with dignity and respect. The RN may be required to work on-call shifts based on business needs, in accordance with applicable federal, state, and local labor laws.
Essential duties and responsibilities:
Performs a full range of nursing services including assessment, care planning, administering treatment, and evaluating patient response to care in accordance with the patient's treatment plan Performs initial intake assessment of new patients and discharge reconciliation and education Places, receives, and completes provider orders per ERCP policy Administers medications via multiple routes in accordance with ERCP policy and provider orders Performs phlebotomy, specimen processing, and point of care testing in accordance with ERCP policy and laboratory vendor protocols Places/maintains nasogastric tubes and administers enteral feeding Places/maintains intravenous access and administers intravenous fluids Performs wound care Documents all direct patient care, monitoring, and observation in the electronic medical record Supervises and delegates care to Licensed Practical/Vocational Nurses and Behavioral Health Technicians Communicates and coordinates care with the interdisciplinary treatment team to develop and implement an individualized treatment plan for each assigned patient Ensures care provided aligns with the individualized treatment plan and patient outcome goals Participates in interdisciplinary treatment team meetings regarding patient progress toward treatment goals and planning for continued or changing clinical interventions Documents and reports to treatment team regarding patient status and progress Participates in training, teaching, and mentoring new nursing department teammates Responds to emergency situations until emergency medical services (EMS/911) arrive on sceneMust haves:
Active Registered Nurse License in state position is held (Required) Basic Life Support certification (Required) Ability to communicate effectively, both verbally and in writing (Required) Ability to remain calm in stressful situations (Required) Ability to maintain patient confidentiality (Required) Teammates working in a Colorado Residential Child Care facility (RCCF) must: be at least twenty-one (21) years of age or be at least eighteen (18) years of age and work directly under the supervision of a teammate over twenty-one (21) years of age (Required)Bonus qualities:
1 year+ working with patients in the mental health field (Preferred)The compensation range for this position is based upon candidate experience and market expectations.
Washington Pay Range$43.20—$52.92 USDWhat We Offer
At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.
We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.
When you thrive, you can do your best work. And your best work changes lives.
Read Less