ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
Hourly Range: $23.5577 to $32.9808 USDPOSITION SUMMARY:
The Medical Billing Specialist reports to the Revenue Cycle Manager and is responsible for various tasks to ensure efficient billing, follow up, payment processing, and patient communication activities to maximize revenue.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, medical and dental insurance understanding of coordination of benefits, claims processing, and follow up. Utilizing a computer for data entry, conducting research, electronic communications, attending meetings, drafting and distributing reports, interacting with others, reconciling data, creating and updating spreadsheets. Communicating with others is an essential job function.
MAJOR AREAS OF RESPONSIBILITIES:
Working in EMR system's workqueues to process claims per Coordination of benefitsReview billing reports; ensure timeliness and accuracy of all claim submissions and billing procedures.Prepare and submit clean claims to various insurance companies to include both paper and electronic.Extensive insurance follow-up and working knowledge of the appeals resolution process is required.Responsible for contacting insurance companies and navigating insurance websites to secure and expedite payments.Assisting in payment research in a timely and accurate manner.Answer billing inquiries from patients, clerical staff and insurance companies.Identify and resolve patient billing complaints.Assist with patient inquiries for revenue departmentReview assigned workqueues daily to ensure claims are timelyEvaluate patient’s financial status and rebill claims in conjunction with team and third-party billing company Follows and reports status of delinquent accounts.Perform various collection actions including contacting patients by phone,Correcting and resubmitting claims to third party payers as appropriate in conjunction with Epic/Ochin Participate in educational activities and attends monthly staff meetings.Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.Perform other duties for Finance Department.EDUCATION/LICENSURE:
High school diploma and medical billing required.Dental and/or Medical Coding Certification preferred but not required.Knowledge, Skills, Abilities and other Qualifications:
High school diploma required.Three to five years of medical experience in a medical office setting and a combination of training and experience required.One to Three years of experience in insurance billing and/or equivalent combination of training and experience preferredMedical Billing and Coding knowledge and/or education equivalent combination preferredExperience with Behavioral Health, Pharmacy, & Dental a plusMust have strong knowledge of CPT and ICD-10 coding along with basic medical terminology skills required.Experience with EMR (Electronic Medical Record) and medical billing software preferred. (Epic or Epic/Ochin experience is preferred)Understanding of HIPAA complianceKnowledge of FQHC, Federal Qualified Health Care Centers Billing preferredKnowledge of third-party operating procedures and practices Understanding of Commercial payer guidelines and denial management CMS/Medicaid/Medicare of OH claims and COB experience preferredUnderstanding of coordination of benefit requirements and credentialing with payersProven record of accomplishment of exceeding goals; evidence of the ability consistently making good decisions through a combination of analysis, experience and judgment; abilities in problem solving, project management and creative resourcefulness.Must be proficient in use of Microsoft Office (Access, Excel, Word and Outlook).Ability to work in a fast-paced, deadline-driven, changing environmentManages multiple demands, work well under pressure and work independentlyHighly organized multi-tasker who sets individual and team priorities and effectively monitors progress towards achievement.Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.Must possess outstanding verbal and written communication skills along with strong interpersonal and organizational abilities.Ability to function effectively as a member of a team, and a willingness to participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives.Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with constituents of the organization. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others, and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. Professional appearance and demeanor.OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
Hourly Range: $23.5577 to $32.9808 USDPOSITION SUMMARY:
The Medical Billing Specialist reports to the Revenue Cycle Manager and is responsible for various tasks to ensure efficient billing, follow up, payment processing, and patient communication activities to maximize revenue.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, medical and dental insurance understanding of coordination of benefits, claims processing, and follow up. Utilizing a computer for data entry, conducting research, electronic communications, attending meetings, drafting and distributing reports, interacting with others, reconciling data, creating and updating spreadsheets. Communicating with others is an essential job function.
MAJOR AREAS OF RESPONSIBILITIES:
Working in EMR system's workqueues to process claims per Coordination of benefitsReview billing reports; ensure timeliness and accuracy of all claim submissions and billing procedures.Prepare and submit clean claims to various insurance companies to include both paper and electronic.Extensive insurance follow-up and working knowledge of the appeals resolution process is required.Responsible for contacting insurance companies and navigating insurance websites to secure and expedite payments.Assisting in payment research in a timely and accurate manner.Answer billing inquiries from patients, clerical staff and insurance companies.Identify and resolve patient billing complaints.Assist with patient inquiries for revenue departmentReview assigned workqueues daily to ensure claims are timelyEvaluate patient’s financial status and rebill claims in conjunction with team and third-party billing company Follows and reports status of delinquent accounts.Perform various collection actions including contacting patients by phone,Correcting and resubmitting claims to third party payers as appropriate in conjunction with Epic/Ochin Participate in educational activities and attends monthly staff meetings.Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.Perform other duties for Finance Department.EDUCATION/LICENSURE:
High school diploma and medical billing required.Dental and/or Medical Coding Certification preferred but not required.Knowledge, Skills, Abilities and other Qualifications:
High school diploma required.Three to five years of medical experience in a medical office setting and a combination of training and experience required.One to Three years of experience in insurance billing and/or equivalent combination of training and experience preferredMedical Billing and Coding knowledge and/or education equivalent combination preferredExperience with Behavioral Health, Pharmacy, & Dental a plusMust have strong knowledge of CPT and ICD-10 coding along with basic medical terminology skills required.Experience with EMR (Electronic Medical Record) and medical billing software preferred. (Epic or Epic/Ochin experience is preferred)Understanding of HIPAA complianceKnowledge of FQHC, Federal Qualified Health Care Centers Billing preferredKnowledge of third-party operating procedures and practices Understanding of Commercial payer guidelines and denial management CMS/Medicaid/Medicare of OH claims and COB experience preferredUnderstanding of coordination of benefit requirements and credentialing with payersProven record of accomplishment of exceeding goals; evidence of the ability consistently making good decisions through a combination of analysis, experience and judgment; abilities in problem solving, project management and creative resourcefulness.Must be proficient in use of Microsoft Office (Access, Excel, Word and Outlook).Ability to work in a fast-paced, deadline-driven, changing environmentManages multiple demands, work well under pressure and work independentlyHighly organized multi-tasker who sets individual and team priorities and effectively monitors progress towards achievement.Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.Must possess outstanding verbal and written communication skills along with strong interpersonal and organizational abilities.Ability to function effectively as a member of a team, and a willingness to participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives.Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with constituents of the organization. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others, and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. Professional appearance and demeanor.OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessEquitas Health does not conduct hiring through Telegram or WhatsApp and only communicates with candidates via official @equitashealth.com email addresses, requesting basic contact information only and never Social Security numbers during early hiring stages, with interviews scheduled via email and conducted through Microsoft Teams links only.
ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
HOURLY RATE: $23.80 -$27.79 HR based off experience, No benefits included, Required to work 3 (8) hour shifts per quarter minimum, can sign up more shifts if interested, also required to work one weekend shift per year,
POSITION SUMMARY:
The Medical Assistant supports the clinical team by completing clinical and administrative tasks related to patient care at the direction of the nurse (RN/LPN) or provider (MD/DO/NP/PA).
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient care; attending meetings.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Completion of Medical Assistant ProgramAn active CMA or RMA licensure.Phlebotomy certification preferred.Certification in CPR/BLS.A high school diploma or GED is required.KNOWLEDGE, Skills, Abilities and other Qualifications:
One year or greater experience as a Medical Assistant requiredOne year or greater experience in phlebotomy preferred.Experience working in electronic health records is required. Epic experience preferred.Ability to work Saturdays.Exemplary customer service as well as written and verbal communication skills.Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency, and a demonstrated competence in working with persons of color, and the gay/lesbian/bisexual/transgender community. Proficiency in all Microsoft Office applications and other computer applications required.Reliable transportation, driver’s license, and proof of auto insurance required.OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessEquitas Health does not conduct hiring through Telegram or WhatsApp and only communicates with candidates via official @equitashealth.com email addresses, requesting basic contact information only and never Social Security numbers during early hiring stages, with interviews scheduled via email and conducted through Microsoft Teams links only.
ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
POSITION SUMMARY:
The Advanced Practice Provider (APP) is a Nurse Practitioner (NP) or Physician Assistant (PA) who is part of a multidisciplinary team that provides comprehensive medical care to patients. The APP works autonomously and in collaboration with a variety of staff to diagnose and manage patients’ health care. Participation in the development, expansion, and maintenance of the Equitas Health Medical Center program is expected.
Salary: $110,000-$150,000 with a $5,000 sign on bonus to be paid out as follows: Half at 6 months, and the other half at 1 year of employment.
BENEFITS:PTOVisionDentalHealth401kSick time
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building with clients and community partners; utilizing a computer for typing and conducting research; attending meetings; and presenting to individuals, small and large groups.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessPOSITION SUMMARY:
The Psychiatric Nurse Practitioner (PMHNP) is part of an integrated care team and provides psychiatric evaluation and treatment to patients who identify as LGBTQ; to patients living with HIV/AIDS; and those seeking an affirming healthcare home. The PMHNP works in collaboration and autonomously with a variety of providers to diagnose and manage patients’ mental health and substance related health issues.
SALARY: $105,600-$132,000
BENEFITS:PTOVisionDentalHealth401kSick time* Public Service Loan Forgiveness (PSLF)
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building with community partners and funders; utilizing a computer for documentation, telehealth and conducting research; attending meetings; and presenting to small and large groups.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
POSITION SUMMARY:
The Crisis Clinician is responsible for providing comprehensive, client-focused mental health assessment and treatment utilizing individual and group modalities to people living with HIV/AIDS; LGBTQ+ clients; and the community at large. The Crisis Clinician is part of the Urgent & Integrated Care Team that operates within Equitas Health medical clinics. Crisis Clinicians collaborate with medical providers and other staff to provide care to clients who are presenting with urgent mental health concerns. The Clinician is able to assess the client’s symptoms, create a safety plan, determine a diagnosis, recommend a level of care, and refer the client for additional or ongoing mental health treatment, such as inpatient hospitalization, PHP/IOP, or outpatient counseling. The Clinician will be responsible for scheduling and conducting short-term solution-focused counseling focusing on safety and other immediate needs. The Clinician can also assist with other functions and roles needed in the Mental Health and Recovery Department, such as triaging referrals, providing gender affirming surgery letters, and bridging care while Clients wait to be placed with a long-term therapist. The Crisis Clinician will operate in accordance with established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) or American Counseling Association (ACA) and agrees to adhere to NASW or ACA standards.
SALARY: $58,700-$73,300
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include but are not limited to: diagnosis and treatment of clients with mental health and substance use concerns, crisis intervention and consultation, documentation in an electronic medical record system, utilizing telehealth, phone, and in person visits with clients, attending meetings, and producing clear, understandable, and timely documentation.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessBenefits
PTOVisionDentalHealth401kSick timePaid HolidaysESSENTIAL JOB FUNCTIONS:Essential functions of the job include, but are not limited to, knowledge of healthcare services and public and private insurances, traveling, having reliable transportation to meet clients, and utilizing a computer for typing and conducting research, attending meetings, conducting assessments, and other efforts to support successful client outcomes.ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
SALARY: $49,000-$58,800
BENEFITS:
PTOVisionDentalHealth401kSick timePaid HolidaysPOSITION SUMMARY:
This position provides technical support to all employees, providers, interns, temporary staff and contractors at all of our locations across the State of Ohio as well as our locations in Dallas Texas. This support may consist of both hardware, software and network trouble shooting and problem resolution. The Help Desk Technician is to research and follow-up on problems that may require additional resources.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, typing, reading, utilizing a telephone, utilizing a computer or server, conducting research, attending meetings, interacting with others, coordinating multiple schedules and documenting steps for problem resolution.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
SALARY: Starting at $125,000 annually
BENEFITS:
PTOVisionDentalHealth401kSick timePaid HolidaysPOSITION SUMMARY:
Equitas Health Pharmacy is a company of Equitas Health providing access, education, consultation and management of general retail and specialty pharmaceuticals for patients of Equitas Health and other Ohio providers, as well as the local community.
The staff pharmacist is responsible assisting the Pharmacy Manager, Assistant Manager, and Community Pharmacy Directors in daily operations of the Equitas Health Pharmacy; the management of supporting pharmacy staff; patient recruitment and retention with an emphasis on patients of the Equitas Health Medical Center and other contracted providers; maintaining compliance with all legal and regulatory requirements of pharmacy practice. The float staff pharmacist is to provide clinical services, such as continuing the development and implementation of the medication adherence program. The Float Staff Pharmacist will float between locations based in a specific region and include all Ohio locations.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; supervising and training staff; utilizing a computer for typing, processing and conducting research; attending meetings. The Float Staff Pharmacist utilizes working knowledge and understanding of pharmaceuticals and pharmacy practice standards to deliver outstanding pharmaceutical care to patients and providers; Verifies accuracy of prescriptions processed and/or filled by other Pharmacy employees to ensure safety and optimal patient outcomes; and presents to small and large groups.
MAJOR AREAS OF RESPONSIBILITIES:
EDUCATION/LICENSURE:
Minimum of a Bachelor’s Degree in PharmacyUnrestricted Ohio license to practice pharmacy that is in good standing allowing for the dispensing of medications is required.
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read LessEquitas Health does not conduct hiring through Telegram or WhatsApp and only communicates with candidates via official @equitashealth.com email addresses, requesting basic contact information only and never Social Security numbers during early hiring stages, with interviews scheduled via email and conducted through Microsoft Teams links only.
ORGANIZATION INFORMATION:.
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
SALARY: $74,500-$89,400
BENEFITS:
PTOVisionDentalHealth401kSick timePaid HolidaysPOSITION SUMMARY:
The Shared Services Manager is responsible for the operational leadership of centralized access functions, including call center operations, patient scheduling, referral coordination, prior authorizations, and mental health referral services within Shared Services.
This role oversees daily workflows, staff performance, and compliance to ensure timely, accurate, and high-quality patient access to care. The manager leads call center agents, referral specialists, prior authorization specialists, pre-registration staff, and mental health referral staff, while driving performance against key access, customer experience, and revenue cycle metrics.
Serving as a primary liaison between clinical teams, payers, and internal departments, this role works to reduce barriers to care, improve patient experience, and optimize operational efficiency. The position also supports enterprise-wide access and Shared Services initiatives through data-driven performance management and continuous improvement.
ESSENTIAL JOB FUNCTIONS:
The Patient Access & Shared Services Manager leads daily operations across call center and patient access functions, ensuring efficient handling of inbound and outbound patient communications, scheduling, referrals, and authorizations.
This role supervises staff, manages work queues and call volumes, monitors performance metrics, and enforces service level expectations and quality standards. The manager implements training, coaching, and quality assurance programs to strengthen team performance and enhance patient experience.
Additionally, the manager analyzes trends, adjusts staffing and workflows, and collaborates with internal teams to streamline processes, improve care coordination, and enhance access. The role ensures compliance with payer requirements and regulatory guidelines while supporting strategic initiatives led by leadership.
MAJOR AREAS OF RESPONSIBILITIES:
Directly manage and supervise call center agents and verification specialists.Oversee daily call center operations including inbound/outbound call management, scheduling support, and patient inquiriesEnsure adherence to service level agreements (SLAs), call handling standards, and quality benchmarksMonitor call volumes and staffing patterns to ensure appropriate coverageEstablish performance expectations and key performance indicators (KPIs)Conduct regular coaching, performance reviews, and real-time feedbackMonitor metrics such as average speed of answer, call abandonment rate, first-call resolution, and patient satisfaction scoresAddress performance issues promptly and effectivelyDevelop and implement training programs for new hires and ongoing staff developmentEnsure standardized scripting, workflows, and escalation protocolsAudit calls and improve patient experienceIdentify workflow inefficiencies and implement process improvementsCollaborate with other departments to improve scheduling accuracy and patient navigationSupport system optimization related to call routing and scheduling toolsCommunicate trends, barriers, and opportunities to leadershipOther Duties as AssignedEDUCATION/LICENSURE:
Bachelor’s degree or equivalent experience required3+ years of call center or patient access leadership experienceStrong understanding of healthcare scheduling and patient access workflows preferredProven ability to manage performance metrics and improve team outcomes
Knowledge, Skills, Abilities and other Qualifications:
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Read Less