Asst Front Office Manager The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort we pride ourselves on offering warm hospitality to all. We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team. A team-minded and solution-orientated people-person with expert communication skills who will provide leadership and support to the Front Desk team. A growth-focused professional who aims to constantly improve guest and employee experience. Coach and lead the Front Office Team alongside your fellow Assistant Front Desk leaders. Support the Director of Front Desk team vision by celebrating successes and providing feedback for growth. Keep a collaborative mind-set and lead by example. Build and maintain positive working relationships and communication practices with all departments to assure effectiveness and efficiency. Providing training to new hires and continued learning and coaching to all team members. Display an eagerness to grow and support the growth and advancement of your team members. Provide elevated, personalized, and best-possible service to guests at all times. Provide a memorable experience. Anticipate and respond to guest needs quickly, and proactively when possible. Expect and react promptly to guest requirements, requests, and inquires. Actively listen and ask questions as needed to fully understand guest complaints. Navigate difficult conversations with best practices, such as: remaining calm and professional, staying empathetic, and displaying confidence that you can help if/when you can't help, pull in support from management. Debrief team following difficult conversations assist Front Desk management in building tools and systems which may help moving forward. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports, and maintain close observation of daily house count and selling status. Verifies that all accurate room status information is maintained and properly communicated. Oversee and coordinate all arrivals and departures of special guests. Review the arrival list daily and assist in preparing and distributing welcome amenities. Understand all aspects of Front Office computer systems, including software maintenance, report generation and analysis, and simple configuration changes. Enforces all cash-handling, check-cashing, and credit policies. Outstanding communication skills. Understanding of: Outlook Office (Excel, Word, Email) experience with Opera Cloud is a plus. Outstanding organizational and time management processes. Must be knowledgeable of management company policies and property community policies. Maintain a high level of professionalism in all interactions/situations. 3+ years' hospitality experience, preferably in the luxury hotel arena. 1+ year leadership experience. Capacity to work varied shifts including weekends and holidays, and shifts meeting the demands of a 24-hour operation. Must be able to maintain confidentiality of sensitive guest and colleague information. Must be willing to stand for 6-8 hours at a time. Salary $65,000 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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