About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the etnic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. Role The Member Care Champion is an essential member of the clinical operations team at Enara Health. The ideal candidate will be responsible for overseeing several components of our member journey delivering quality patient care in every step of the way. You will work closely with the clinical and acquisition team performing various tasks that will ensure smooth member flow and efficient operation while streamlining the communication in between departments.We are looking for a warm, passionate team player to join this team to support our physicians, clinical staff and most importantly our members. The MCC will be responsible for adhering to all procedures and practice guidelines promoting communication with all team members, maintaining complete, timely and accurate clinical documentation on site but also online. Key Responsibilities Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently, measure and record vital signs accurately, and communicate effectively with our providers. Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance. Schedule Follow-Up Appointments: Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track. New Member Enrollments: Assist with the onboarding process, including verifying member eligibility, confirming necessary information, and scheduling initial appointments. Provide remote support to our Member Care
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