Position Title: Client Support Administrator
Organization: The 99th Civil Engineer Squadron (CES) Location: Nellis Air Force Base, Las Vegas, NV
Position Type: Full-Time (Hours 7am – 5pm)
Hourly Rate: $29 - $33 Plus Sign on bonus
Security Clearance: ANACI Secret Clearance or Interim Secret Clearance
Summary:
Emerge Solutions Group, LLC (EMERGE) is seeking a Client Support Administrator (CSA) to provide
support to the 99th Civil Engineer Squadron (CES) is part of 99th Air Base Wing (ABW), located at
Nellis Air Force Base (NAFB) in Las Vegas, Nevada and operates under Air Combat Command mission
providing a wide range of infrastructure and emergency services to support the base and the Nevada
Test and Training Range (NTTR). The 99 CES provides maintenance, repair, design and construction
support for facilities and infrastructure, fire protection and crash rescue, disaster preparedness,
environmental compliance, explosive ordnance demolition and oversight for privatized military
family housing. NAFB is comprised of over 7 million square feet of facilities with a population of
over 12,000 military, civilian, and contractor personnel. The objective of this task is to provide
information technology/assurance, help desk services and asset management, as defined below, and as
required in referenced Air Force publications for over 650 computer users, computer hardware and
software, e-mail accounts, tablet, smartphone/mobile devices, internet, local area network, and
overall information technology system administration within both the NIPR (Non-Secure Internet
Protocol Router, unclassified) and SIPR (Secure Internet Protocol Router, classified) domains. The
scope of this contract encompasses oversight of information technology asset management (ITAM)
accounts throughout various buildings located on Nellis Air Base
Duties and Responsibilities:
• Perform as functional system administrators to support and maintain NIPR/SIPR systems. Install,
configure, troubleshoot, and maintain current NIPR/SIPR desktop/laptop/tablet configurations within
Air Force Networking Operating Center standards.
• Configure, troubleshoot, and maintain handheld client devices (including but not limited to
tablets and Smartphone devices).
• Install, configure, troubleshoot, and maintain, peripheral devices, including but not limited to
printers, monitors and scanners.
• Establish, manage, and maintain user network connectivity via physical and wireless connections
to include connecting patch panel to network switch.
• Install security updates to ensure systems are in compliance with applicable DoW, DAF and local
policies. Other duties as assigned
• Responsible for the ongoing maintenance and management of network systems to guarantee optimal
performance, functionality, and adherence to established operational standards. This
includes creating, managing, granting/denying/removing user access, and closing user, group,
and local e mail and network accounts, all in accordance with local access management
procedures.
• Manage user permissions to network resources, security groups, distribution lists,
organizational boxes and network stored data structures as requested by proper authorities. B.3.3.3
Install and maintain approved software on all Information Technology (IT) assets, including
desktops, laptops, printers, scanners, tablets, Voice Over Internet Protocol (VOIP) phones, and
smartphones.
• Maintain all 99 CES secure Tactical Local Area Network Encryption (TACLANE) devices for SIPR
enclaves. This includes, but not limited to swap out, labeling and accountability/inventory as
described below.
• Maintain a separate equipment account for all TACLANE assets, conduct inventory and
accountability checks as directed by the Government, and perform necessary repairs and warranty
updates, when required, or submit proper documentation to the Air Force.
• Ensure notifications are sent to SIPR monitors to ensure software on SIPR computers is
updated.
• Research and advise on potential software for Government purchase. Maintain CES-specific
software IAW AFNOC and DAF or AFI requirements on NIPR/SIPR systems and associated Video
Teleconferences and Secure Video Teleconferences (VTC/SVTCs).
• Set up, configure, maintain, and troubleshoot VTC/SVTC equipment including accountability and
inventory annually, but no later than 1 year from the previous inventory, or within 30 days of
out-of cycle requests
• Administer the CES SharePoint site including sub-pages to ensure optimal performance and
compliance. This includes administering permissions, troubleshooting technical issues, and
conducting quarterly reviews with units to assess their SharePoint needs and implement improvements
to optimize site effectiveness.
• Attend regular meetings that require CES-IT presence or affect CES-IT functions and act as
subject matter experts, except as prohibited in section G6.
Minimum Qualification and Experience: (To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily.)
• Must possess a minimum of three (3) years of practical experience in Information Technology (IT)
or a related field, demonstrating proficiency in core IT principles.
• An associate’s degree in computer science is highly desirable. Preference will be given to
candidates with demonstrated knowledge of United States Air Force (USAF) computer programs and
policies.
• Must have a minimum of CompTIA (Computing Technology Industry Association) Security+
certification with minimum IAT Level II certification IAW DoW 8140.03 and Secret clearance.
Benefits:
Emerge Solutions Group, LLC is committed to hiring and retaining a highly qualified, merit-based
workforce. We offer participation in company-sponsored benefits plans – subject to meeting hours
and waiting period requirements – to include employer-contributed Health Insurance, Dental,
Short-Term & Long-Term Disability, Life Insurance, and employer-matched 401(K) Retirement Plan.
