We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAt Emburse, we are scaling fast, and our Go-To-Market engine relies on a robust, scalable, and highly efficient tech stack. We are seeking a Lead Salesforce Platform Administrator to serve as the ultimate operational owner and strategist for our Salesforce platform stability, security, and continuous improvement across our critical Lead-to-Cash ecosystem.
This isn't a role for a passive maintainer. As the Lead Administrator, you will own the day-to-day health of our core CRM, lead declarative strategy, champion enterprise-grade security, and partner closely with architects and developers on enterprise-wide enhancements. If you thrive in fast-paced SaaS environments, love untangling complex process workflows, and pride yourself on building scalable, declarative architecture, we want you on our team.
What You Will DoOwn the Platform: Serve as the primary, high-level administrator and technical escalation point for Salesforce platform configuration, support, and operational health.
Architect Declarative Solutions: Design and implement highly scalable declarative configurations (Advanced Flows, Validation Rules, Dynamic Forms) that minimize technical debt.
Enforce Governance & Security: Oversee user provisioning, complex role hierarchies, sharing models, and permission sets in strict alignment with enterprise security and compliance standards.
Drive Release Management: Partner with QA and DevOps to lead testing, release validation, sandbox coordination, and deployment processes using modern CI/CD tools (e.g., Copado, Flosum, Git).
Triage & Optimize: Manage Tier 1/2 escalation flows, identify recurring platform defects or friction points, and implement durable, long-term fixes rather than band-aids.
Cross-Functional Partnership: Collaborate deeply with RevOps, Sales, Finance, and Business Systems leaders to ensure Salesforce seamlessly integrates with tools like NetSuite, BillingPlatform, DocuSign, LeanData, and Marketo.
Mentor & Document: Set the standard for documentation (runbooks, configuration records, release notes) and provide guidance/mentorship to other administrators on the team.
What You Will BringThe Experience: 8+ years of hands-on Salesforce administration experience in a complex, integrated B2B SaaS or enterprise environment.
Technical Mastery: Advanced expertise in Salesforce declarative tools—specifically complex Flow building, security architecture, and access management.
Ecosystem Knowledge: Strong exposure to the Lead-to-Cash lifecycle and a solid understanding of how Salesforce configuration impacts downstream financial and billing systems.
Release Discipline: Direct experience participating in structured release cycles, sandbox strategies, and deployment validation.
The Credentials: Active Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certifications strongly preferred.
Education: Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience.
Who You AreA Pragmatic Problem Solver: You know exactly when to build with native Salesforce configuration and when a request requires escalating for custom development or an architectural rethink.
An Operational Anchor: You excel under the healthy pressure of a fast-growing company, balancing urgent day-to-day support requests with long-term platform integrity.
An Excellent Communicator: You can explain complex Salesforce logic to a finance stakeholder and translate business requirements into clean technical specs for a developer.
A Guardian of Data & Process: You are disciplined about change management, documentation, and data governance—you hate "cowboy coding" in production.
Why Emburse?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWho We Are:
At Emburse, you'll not just imagine the future – you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Join our team as the internal authority on security and compliance representation – and the organization's credible, knowledgeable face to enterprise buyers, procurement teams, and third-party risk functions.
The Customer Trust Lead is a specialized individual contributor responsible for managing Emburse's customer-facing security and compliance due diligence function, supporting the full breadth of Emburse's customer-facing organization – including all Customer Success Managers, Extended Services, Client Sales and Installations teams – and serving as a critical enabler of the renewal cycle. The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products.
Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management.
What You'll Do:
Own end-to-end response for all inbound security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations – supporting the full customer-facing organization via RFPIOMaintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current, accurate, and approved Emburse positions across all 14 productsTriage all inbound requests to confirm scope, route non-security requests appropriately with documented rationale, and manage response SLAs with proactive communication; escalate blockers including unanswerable questions and policy gapsServe as the internal subject matter expert on Emburse's security and compliance posture across frameworks including SOC 2, ISO 27001, NIST 800-171, CSA CAIQ, GDPR, CCPA, and others required by the customer base, in direct liaison with the CISO and DPOTranslate complex technical and compliance concepts into clear, accurate, customer-facing language calibrated to the audience, staying current on Emburse's certifications, audit outcomes, policy changes, and product-level control updates across all productsPartner with Security, Legal, and Product teams to validate responses, identify gaps, and ensure nothing is overstated or misrepresentedCo-manage and maintain Emburse's SafeBase Trust Center as the primary self-service destination for customer security inquiries, keeping content current and aligned with the RFPIO content libraryDrive SafeBase adoption among customers and CSMs to reduce inbound DDQ volume for requests that can be self-served, and identify content gaps based on recurring questionnaire themesEnforce intake governance: maintain and apply routing guides, SLA tiers, and scope definitions; document and track reason codes for out-of-scope requests, declined engagements, and escalationsMaintain accurate records of all engagements for pipeline visibility and capacity planning, and contribute to policies governing non-standard intake methods, including customer requests for portal-based vendor risk platform accessWhat We're Looking For:
5+ years in information security compliance, vendor risk, customer trust, or a closely related functionDemonstrated working knowledge of SOC 2, ISO 27001, NIST 800-53, SCCs, SIG, CSA CAIQ, GDPR, and CCPAExperience managing high-volume security questionnaire or DDQ workflows, ideally in a SaaS environmentExceptional written communication skills – precise, defensible, and audience-awareProficiency with RFPIO or a comparable questionnaire automation platformStrong organization skills and ability to manage a large concurrent workload independentlyExperience administering or contributing to a Trust Center platform (SafeBase, Vanta, Drata, OneTrust, Whistic, or similar) is preferred, but not requiredFamiliarity with public sector or regulated industry requirements (FedRAMP, StateRAMP, CMMC) is preferred, but not requiredBackground in T&E, fintech, or multi-product SaaS is preferred, but not requiredWhy Emburse?
Finance is changing—and at Emburse, we're leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what's next, not what's slowing them down.
A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.Shape your future & find what's next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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