The Front Desk Agent plays a critical role in delivering excellent customer service and ensuring smooth operations at the hotel front desk. Working as part of a collaborative front desk team, the agent manages guest check-ins, check-outs, and inquiries while maintaining a welcoming environment. This position requires working rotating shifts to provide continuous support and exceptional guest experiences.
Responsibilities
Greet and check in guests efficiently and courteouslyManage check-out procedures and process payments accuratelyRespond promptly to guest inquiries and resolve concernsMaintain accurate guest records and update reservation systemsCoordinate with housekeeping and maintenance teams to ensure room readinessAssist with administrative tasks and front desk operations as neededWork flexible rotating shifts to support 24-hour front desk coverageCollaborate effectively with other front desk team members
Preferred Qualifications
2+ years of experience in hospitality rolesHigh school diploma or equivalent Read Less