DEALER LIAISON
Job Summary:The Dealer Liaison serves as the critical connection between our collision repair facility and partnering automobile dealerships. This role is responsible for developing and nurturing relationships, coordinating repair logistics, driving business volume through dealership channels, and ensuring both partner and customer satisfaction in the San Fernando Valley. A strong focus on meeting sales targets and growing referral business is essential to success in this position.
Key Responsibilities:Relationship Management:Build and maintain strong, positive relationships with dealership staff and service departments.Serve as the primary contact for dealerships regarding repair status, estimates, scheduling, and issue resolution.Conduct regular dealership visits to maintain engagement, address concerns, and promote services.Repair Coordination:Coordinate the intake and return of vehicles from/to dealerships.Provide preliminary estimate for customer to capture the sales.Ensure all documentation and repair authorizations are accurate and complete.Collaborate with internal teams (estimators, production, parts) to meet agreed timelines.Communication:Provide timely and professional updates on vehicle repair status and changes in repair scope.Act as a liaison between dealership service advisors and shop departments.Promptly address and escalate any issues or complaints.Sales Goals & Performance:Drive growth by meeting or exceeding monthly and quarterly referral volume and revenue targets.Develop and maintain a deep understanding of Eli’s Collision Repair products, market differentiators, and the overall repair process to properly set expectations in capture scenarios as well as to help potential customers determine their ideal option.Identify opportunities to expand business with existing dealership partners.Track performance metrics related to dealer-generated repairs and report on trends and opportunities.Collaborate with leadership on sales strategy and execution plans.Administrative Support:Maintain accurate records of dealer communications, vehicle status, and sales performance.Assist with scheduling, pickup/delivery coordination, and administrative tracking.Monitor and support process compliance and quality standards.Customer Service:Assist dealership customers directly when necessary, ensuring a smooth and positive experience.Represent the shop’s brand and service quality in all dealer and customer interactions.Qualifications:High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).2+ years of experience in the automotive, collision repair, dealership, or sales-related field.Proven ability to meet or exceed sales goals or performance targets.Strong communication and relationship-building skills.Results-oriented with excellent time management and follow-through.Valid driver’s license with a clean driving record.Familiarity with collision repair processes and insurance industry is a plus.Experience with shop management software (CCC, Mitchell, etc.) preferred.Working Conditions:Primarily on-site at the assigned dealership with travel to local assigned dealerships.Fast-paced environment with frequent coordination across departments.Requires occasional driving, standing, and light lifting.Benefits:Competitive salary with performance-based incentivesHealth, dental, and vision insurancePaid time off and holidaysRetirement plan optionsOpportunities for growth and advancement Read LessAbout the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read LessAbout the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read LessAbout the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read Less