DEALER LIAISON
Job Summary:The Dealer Liaison serves as the critical connection between our collision repair facility and partnering automobile dealerships. This role is responsible for developing and nurturing relationships, coordinating repair logistics, driving business volume through dealership channels, and ensuring both partner and customer satisfaction in the San Fernando Valley. A strong focus on meeting sales targets and growing referral business is essential to success in this position.
Key Responsibilities:Relationship Management:Build and maintain strong, positive relationships with dealership staff and service departments.Serve as the primary contact for dealerships regarding repair status, estimates, scheduling, and issue resolution.Conduct regular dealership visits to maintain engagement, address concerns, and promote services.Repair Coordination:Coordinate the intake and return of vehicles from/to dealerships.Provide preliminary estimate for customer to capture the sales.Ensure all documentation and repair authorizations are accurate and complete.Collaborate with internal teams (estimators, production, parts) to meet agreed timelines.Communication:Provide timely and professional updates on vehicle repair status and changes in repair scope.Act as a liaison between dealership service advisors and shop departments.Promptly address and escalate any issues or complaints.Sales Goals & Performance:Drive growth by meeting or exceeding monthly and quarterly referral volume and revenue targets.Develop and maintain a deep understanding of Eli’s Collision Repair products, market differentiators, and the overall repair process to properly set expectations in capture scenarios as well as to help potential customers determine their ideal option.Identify opportunities to expand business with existing dealership partners.Track performance metrics related to dealer-generated repairs and report on trends and opportunities.Collaborate with leadership on sales strategy and execution plans.Administrative Support:Maintain accurate records of dealer communications, vehicle status, and sales performance.Assist with scheduling, pickup/delivery coordination, and administrative tracking.Monitor and support process compliance and quality standards.Customer Service:Assist dealership customers directly when necessary, ensuring a smooth and positive experience.Represent the shop’s brand and service quality in all dealer and customer interactions.Qualifications:High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).2+ years of experience in the automotive, collision repair, dealership, or sales-related field.Proven ability to meet or exceed sales goals or performance targets.Strong communication and relationship-building skills.Results-oriented with excellent time management and follow-through.Valid driver’s license with a clean driving record.Familiarity with collision repair processes and insurance industry is a plus.Experience with shop management software (CCC, Mitchell, etc.) preferred.Working Conditions:Primarily on-site at the assigned dealership with travel to local assigned dealerships.Fast-paced environment with frequent coordination across departments.Requires occasional driving, standing, and light lifting.Benefits:Competitive salary with performance-based incentivesHealth, dental, and vision insurancePaid time off and holidaysRetirement plan optionsOpportunities for growth and advancement Read LessJob Title: Automotive Porter
Department: Body Shop
Reports To: Production Manager
Job Type: Full Time
ESSENTIAL DUTIES Ensure cleanliness of all carsDrive vehicles to and from service drive, service stalls, and parking garages as needed.Set up shop every morning and eveningCatalogs and store keys in designated areaEnsure that there are seat covers and floor mats in every vehiclePrep cars for repair by ensuring all windows are completely rolled up, sun/moon roof is closed, pictures are taken of parts removed, and all doors are locked when storing vehicle in parking garage or service areaRetrieve parts for Insurance adjustersSweeps or shovels loose debris or salvageable scrap into containers and removes containers from work areasAssist with wiping down vehicles for delivery or vehicles that are being sent to the dealer for sublet workEnsure vehicles that leave for dealerships are in proper condition (i.e. NO parts left in vehicle, vehicle interior wiped down, covers removed, etc.)Ensure all cars are secured and under covered parking during bad weather conditions Assist with taking photos Bring to management’s attention immediately if any additional damage occurs while on our watch.Follow all city parking laws to ensure vehicles parked in an ally way or at a meter do not obtain any parking violationsKNOWLEDGE, SKILLS, & ABILITIESAbility to safely operate manual transmission vehiclesKnowledge of how various vehicles drive (i.e. Toyota vs. Porsche)Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsA working knowledge of safe work practices and Safety Orders of the California Division of Industrial SafetyAbility to solve practical problems and deal with a variety of concrete variables in situationsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to work as a team as well as independentlyAbility to safely work dollies & use back belts to move non-drivable vehiclesPHYSICAL REQUIREMENTS
Significant standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pullingAbility to lift articles up to 35 pounds and occasionally over 75 pounds with assistanceEDUCATION and/or EXPERIENCE High school Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License Read Less
About the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read LessAbout the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read LessAbout the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner. You will be the first point of contact for our customers, and will play a critical role in maintaining our reputation for excellence in customer service. Your ability to communicate effectively and empathetically with customers will be key to your success in this role. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, and to develop your skills and knowledge in the field of customer service.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamProficiency in Microsoft Office and other relevant softwarePreferred Qualifications:
Associate's or Bachelor's degree in a related fieldExperience in the automotive industryBilingual in English and SpanishResponsibilities:
Responding promptly and professionally to customer inquiries via phone, email, and in-personProviding accurate information about our products and services to customersResolving customer complaints and issues in a timely and effective mannerMaintaining accurate records of customer interactions and transactionsCollaborating with other team members to ensure customer satisfaction and retentionSkills:
As a Customer Service Representative, you will use your excellent communication and interpersonal skills to build strong relationships with our customers. You will also use your problem-solving and conflict resolution skills to address customer concerns and ensure their satisfaction. Your ability to work independently and as part of a team will be essential to your success in this role. Proficiency in Microsoft Office and other relevant software will also be important for maintaining accurate records of customer interactions and transactions. Additionally, if you have experience in the automotive industry or are bilingual in English and Spanish, these skills will be highly valued in this role.
Read Less