Job Title: Shift Leader Department: Operations Reports to: General Manager FMLA Group: Hourly GENERAL SUMMARY: The Shift Leader has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers. * Deliver The Goods! - On each shift you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean! * Use the Tools - leverage company provided materials to train, coach, and run high performing shifts * Get Dirty - be a hands on working manager * Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost and labor to name a few * Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift PRINCIPAL DUTIES AND RESPONSIBILITIES: * Lead, Manage, and Accountability: * Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post shift meetings and align the Team with the goals! * Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success! * Set Clear Expectations - De?ne the standards with great training and be vocal about the expectations at Dillas. Be a great coach. * Communication - Give feedback and seek feedback. We want to communicate really well and have an open door mentality when confronting issues. * Follow up - You've given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Lets root cause why and put a plan in place to succeed next time. * You're a Big Dilla: * Be a great coach - train Team on proper Dillas procedures on each shift * Inspire - motivate Team to maximize their potential on each shift * Appreciate - Respect your Team and treat others the way you want to be treated * Acknowledge - Understand the Team made a choice to work with us. Thank them often. * Award - Celebrate the successes! Recognize the Team for PRIMO performance! * Team and Customer Safety: * Prioritize people - know that Team and Customer safety is our number one priority * Rules - know the rules and ensure they're followed by all * To Do's: * Own your seat at the table - support and promote all programs and initiatives of your restaurant * Stay organized - plan ahead and play your part to support your Leadership Team * Do it Now - have an action based mentality and always go the extra mile * Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally! CHARACTER TRAITS: Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged. E?cient. Accountable. Striving. Focused. Organized. Productive. Professional. ADDITIONAL REQUIREMENTS: The intellectual and physical demands described below are representative of what must be met by a Shift Leader to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions. * Must be 16 years of age or older * Pro?cient in a variety of technology systems * On occasion, may be required to lift and carry, push or pull heavy objects up to ?fty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
Read Less
