Technical Supervisor – Mobile Device Repair
Electronics Renewal LLC dba The Goldie Group is seeking a Technical Supervisor to lead a small team of mobile device repair technicians in our Nashville repair facility. This is a hands-on leadership role for someone with strong smartphone repair experience and industry certifications.
Candidates with experience in OEM repair, insurance repair programs, or high-volume device refurbishment and cosmetic uplift environments are encouraged to apply.
Responsibilities
Supervise and support a team of 10-15 mobile device repair techniciansPerform advanced smartphone diagnostics and repairsEnsure repairs meet industry certification standardsTrain technicians and assist with complex repairsMonitor repair quality, productivity, and turnaround timesSupport refurbishment services and processesMaintain repair documentation and quality proceduresRequirements
2–4 years mobile device repair experiencePrevious leadership or team lead experienceSamsung Certified TechnicianCTIA or WISE certification requiredStrong troubleshooting skills for smartphones and tabletsEnglish requiredCompany DescriptionThe Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.Join The Goldie Group as a Sales Support Specialist
Location: Nashville, TN HQ – Full-Time, Permanent Role
Who We Are
At The Goldie Group, we’re experts in end-to-end lifecycle services for connectivity—spanning device refurbishment, provisioning, IT integrations, logistics, and circular economy solutions. We partner with carriers, enterprises, education, healthcare, and government to deliver green, scalable, forward-thinking solutions. We’re a people-first, accountability-driven, sustainability-focused team that strives for the Gold Standard in everything we do.
Your Role
As a Sales Support Specialist, you’ll be a vital link between Sales and Operations—helping streamline priority orders, ensuring timely fulfillment, and maintaining high-touch customer communications.
Key Responsibilities
Enter sales and purchase orders accurately and efficientlyCollaborate with fulfillment, shipping, and logistics teams to expedite order processingCommunicate clearly with customers via email, phone, or chatAudit order entries for accuracy and complianceFollow inventory control procedures and best practicesOwn continuous improvement and uphold high standards at every stepBalance priorities, workflow, and changing needs with flexibility and initiativeWork independently yet collaboratively in a team environmentMaintain proficiency in Microsoft Office and related toolsWhat You Bring
Excellent organizational, problem-solving, and analytical skillsStrong attention to detail and commitment to accuracyComfort managing multiple priorities in a fast-paced environmentFlexibility to pivot when priorities changeStrong written and verbal communication skillsAccountability, initiative, and willingness to drive improvementAbility to earn trust and respect across teamsA desire to grow—in this role and beyondWhy You Should Apply
Permanent, stable position with real career potentialBe part of a company with nearly three decades of growth, sustainability, and innovationJoin a collaborative, high‐performing team with strong internal alignment and clear valuesEmbrace a mission that blends operational excellence with environmental responsibilityReady to join us?
Bring your precision, passion for service, and drive to improve—and help The Goldie Group continue delivering solutions for a connected world. Apply today and become part of a team that truly sets the gold standard.
Job Type: Full-time
Benefits:
401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingPrescription drug insuranceReferral programVision insuranceCompany DescriptionThe Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.
Job Summary:
We are seeking a skilled and experienced Assembly Lead to join our team. The Lead will be responsible for overseeing the assembly process for telecom safety systems such as call boxes, ensuring quality standards are met, and leading a team of workers. We are looking for someone who is reliable and can effectively manage and coordinate production activities including light assembly and provisioning of call box equipment. Bilingual candidates are encouraged to apply!
Duties:
- Coordinate and oversee the daily production activities
- Ensure production goals and targets are met
- Monitor production processes to ensure efficiency and quality
- Communicate to internal and external customers
- Train and mentor team members
- Collaborate with other departments to optimize production processes
- Troubleshoot issues that arise during the production process
- Maintain inventory levels and order necessary materials
- Perform quality checks to ensure products meet specifications
- Implement and enforce safety protocols
Experience:
- Previous experience in a similar role in light manufacturing or software provisioning
- Strong knowledge of manufacturing processes and procedures
- Proficient in Microsoft Excel and basic computer skills
- Ability to interpret technical drawings and specifications
- Aptitude for troubleshooting hardware and software issues
If you are a highly organized individual with strong leadership skills and a passion for driving production excellence, we encourage you to apply for this position. We offer competitive compensation, benefits package, and opportunities for career growth within our organization.
Job Type: Full-time
Benefits:
401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offPrescription drug insuranceReferral programVision insuranceCompany DescriptionThe Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.
