About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you're passionate about hospitality and thrive in fast-paced environments, we invite you to join the Heritage family.
About AZUR
AZUR is a Mediterranean Coastal kitchen located in the Eldorado Hotel & Spa in Santa Fe. Inspired by Mediterranean and Moroccan coastal cuisine, AZUR centers on sharing, seasonality, citrus, seafood, spice, and fire delivered with refined, intentional hospitality. We are building a team of professionals who take pride in their craft, move with purpose, and care deeply about creating a welcoming, composed guest experience. AZUR is a place for people who value teamwork, consistency and high standards.
Why This Role Matter
The Restaurant Manager is the operational leader of AZUR's front-of-house and guest experience. This role is responsible for the daily execution of service, people leadership, and operational discipline while working in direct partnership with the Executive Chef & Chef Partner to uphold the vision, standards, and culture of the restaurant.
The Restaurant Manager serves as the primary FOH leader and is accountable for translating the Chef-Chef Partner's culinary and hospitality vision into a consistent, elevated guest experience.
What You'll Do
Lead and oversee all front-of-house operations and service executionReport directly to and collaborate closely with the Executive Chef & Chef PartnerHire, train, schedule, and develop front-of-house team membersMaintain service standards, pacing, and hospitality culture across all shiftsPartner with the Executive Chef on menu execution, service flow, and guest experience alignmentManage labor, scheduling, and staffing efficiencyMaintain profitability through monthly inventories, audits, and cost controlsHandle guest recovery with professionalism, authority, and discretionEnsure compliance with all health, safety, liquor, and Heritage brand standardsMaintain clear communication between FOH, BOH, and hotel leadershipWhy You'll Love Working With Us
Competitive pay and comprehensive benefits including a 25% match for 401k!Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!Complimentary meals during scheduled shifts!Free employee parking!Growth and development opportunities!Supportive, people-first culture rooted in New Mexico pride and community!What Success Looks Like
Consistent, polished service that reflects the Chef-Chef Partner's visionA disciplined, engaged FOH team with strong retentionSeamless collaboration between FOH and BOHPositive guest feedback and repeat businessOperational stability and service consistencyWhy AZURAZUR is an intentionally built restaurant where hospitality, craft, and culture matter. This role is ideal for someone who values refinement, thrives in a structured environment, and takes pride in being the face of a chef-driven concept.
HC2
Requirements: 3-5 years of restaurant management experience required; upscale or chef-driven restaurant experience preferredProven ability to lead teams in high-standard environmentsStrong understanding of labor management, scheduling, and service flowConfident decision-maker with a calm, professional presenceExcellent communication and organizational skillsPassion for hospitality, culture, and culinary storytellingAbility to work evenings, weekends, and holidays as required by business demandsCompensation details: 0 Yearly Salary
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Read LessAbout Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you're passionate about hospitality and thrive in fast-paced environments, we invite you to join the Heritage family.
About AZUR
AZUR is a Mediterranean Coastal kitchen located in the Eldorado Hotel & Spa in Santa Fe. Inspired by Mediterranean and Moroccan coastal cuisine, AZUR centers on sharing, seasonality, citrus, seafood, spice, and fire delivered with refined, intentional hospitality. We are building a team of professionals who take pride in their craft, move with purpose, and care deeply about creating a welcoming, composed guest experience. AZUR is a place for people who value teamwork, consistency and high standards.
Why This Role Matter
The Restaurant Manager is the operational leader of AZUR's front-of-house and guest experience. This role is responsible for the daily execution of service, people leadership, and operational discipline while working in direct partnership with the Executive Chef & Chef Partner to uphold the vision, standards, and culture of the restaurant.
The Restaurant Manager serves as the primary FOH leader and is accountable for translating the Chef-Chef Partner's culinary and hospitality vision into a consistent, elevated guest experience.
What You'll Do
Lead and oversee all front-of-house operations and service executionReport directly to and collaborate closely with the Executive Chef & Chef PartnerHire, train, schedule, and develop front-of-house team membersMaintain service standards, pacing, and hospitality culture across all shiftsPartner with the Executive Chef on menu execution, service flow, and guest experience alignmentManage labor, scheduling, and staffing efficiencyMaintain profitability through monthly inventories, audits, and cost controlsHandle guest recovery with professionalism, authority, and discretionEnsure compliance with all health, safety, liquor, and Heritage brand standardsMaintain clear communication between FOH, BOH, and hotel leadershipWhy You'll Love Working With Us
Competitive pay and comprehensive benefits including a 25% match for 401k!Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!Complimentary meals during scheduled shifts!Free employee parking!Growth and development opportunities!Supportive, people-first culture rooted in New Mexico pride and community!What Success Looks Like
Consistent, polished service that reflects the Chef-Chef Partner's visionA disciplined, engaged FOH team with strong retentionSeamless collaboration between FOH and BOHPositive guest feedback and repeat businessOperational stability and service consistencyWhy AZURAZUR is an intentionally built restaurant where hospitality, craft, and culture matter. This role is ideal for someone who values refinement, thrives in a structured environment, and takes pride in being the face of a chef-driven concept.
HC2
Requirements: 3-5 years of restaurant management experience required; upscale or chef-driven restaurant experience preferredProven ability to lead teams in high-standard environmentsStrong understanding of labor management, scheduling, and service flowConfident decision-maker with a calm, professional presenceExcellent communication and organizational skillsPassion for hospitality, culture, and culinary storytellingAbility to work evenings, weekends, and holidays as required by business demandsCompensation details: 0 Yearly Salary
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Read LessPosition Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
Essential Duties and Functions/Responsibilities/Tasks:
Maintain high level of positive and professional approach with coworkers and guests.Work with the back of house team in your venue to ensure that all guest requests are met.Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.Maintain the upmost confidentiality and care with guest information.Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable.Why You'll Love Working With Us
Competitive pay and comprehensive benefits, including a 25% 401(k) match!Generous employee discounts across Heritage hotels, restaurants, spa and retail!Complimentary meals during scheduled shifts!Free employee parking!Supportive team culture with opportunities for growth and advancement!A workplace rooted in New Mexico pride and community values!HC2
Requirements: Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.Ability and willingness to work flexible hours including weekends, holidays and late nights.Ability to work on feet for eight hours or more.Must be able to lift/push/reach for/carry 25+ pounds occasionally.2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.High school diploma or equivalent experience/training.NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.PIa651c4a7259e-3261
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