Job Description EUC H&F Engineer
3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.Good customer handling skills and prior experience in Concierge (VIP Users) supportInstall, troubleshoot, and repair desktop/laptop issues (both hardware/software)Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation.SCCM client end installation & troubleshooting knowledgeBasic knowledge of Networking and Active Directory Must have right attitude and customer centric approach.Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)100% onsite - Working from our client's office6-month contract with a possible 1-year extensionCompany DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.
Network LAN/WLAN Engineer (L1)
Location: Dallas–Fort Worth, TX (Onsite)
Employment Type: Full-Time
Job Summary
We are seeking a Network LAN/WLAN Engineer (L1) to join our IT Infrastructure team in the Dallas–Fort Worth area. The ideal candidate will have experience supporting enterprise LAN and WLAN environments, troubleshooting network connectivity issues, and assisting with the deployment and maintenance of Cisco-based network infrastructure.
This role is ideal for an engineer with a solid networking foundation who is looking to grow within a large enterprise environment while working alongside senior network engineers.
Key Responsibilities
Provide Level 1 operational support for enterprise LAN and WLAN infrastructure.Monitor, troubleshoot, and resolve network connectivity issues affecting users, devices, and applications.Install, configure, and replace network hardware, including switches, routers, wireless access points, and related infrastructure.Perform basic configuration changes on Cisco network devices under established change management procedures.Support enterprise wireless environments, including SSID connectivity, authentication, and access point troubleshooting.Assist with network deployments, upgrades, hardware refreshes, and site implementations.Perform network health checks and validate network performance after maintenance activities.Escalate complex incidents to Level 2/Level 3 Network Engineers when appropriate.Document incidents, root cause findings, and network changes in the ticketing system.Work closely with desktop support, server, security, and infrastructure teams to resolve cross-functional issues.Participate in scheduled maintenance windows, including occasional evenings and weekends.Required Qualifications
2–4 years of experience supporting enterprise LAN/WLAN environments.Strong understanding of:TCP/IPDNSDHCPVLANsRouting and Switching fundamentalsEthernet technologiesWireless networking (802.11 standards)Network troubleshooting methodologies.Preferred Qualifications
Cisco Certified Network Associate (CCNA)Cisco Certified Support Technician (CCST Networking)CompTIA Network+Experience with Cisco Catalyst Center (DNA Center), Cisco Meraki, Aruba, or Juniper networking solutions.Basic knowledge of network monitoring tools such as SolarWinds, PRTG, or Cisco Catalyst Center.Work Environment
100% onsite in the Dallas–Fort Worth, TX area.Monday–Friday schedule.Occasional after-hours support and weekend maintenance.Local travel between customer locations may be required.Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.