GENERAL SUMMARY:
Primarily responsible for generating sales and processing payments through excellent customer service, add-on and up-selling in accordance with established work policies and procedures. This Retail Sales Associate will be working onsite Monday - Friday.
Requirements:
Customer Service industry experience
Strong reading comprehension and exceptional interpersonal communication skills
Perform other duties as assigned
Essential Functions:
Greet walk-in customers with respect and courtesy while assisting with their daily queries
Provide quotes as needed and follow up on any quotes as necessary
Answer phones with an upbeat attitude and qualify their needs
Track placed orders with our vendor partners
Establish robust relationships with new customers
Maintain strong relationships with repeat customers
Cultivate healthy relationships with our vendor partner representatives
Offer superior customer service and exceed customer expectations
Communicate any updated customer information with the Accounting department
Coordinate delivery and pick up needs using our Picks system
Process customer payments in the form of cash, check, or card
Routinely evaluate showroom inventory and report any outage/discrepancies to the Purchasing department
Lift up to 25 lbs.+ occasionally with support from the Operations team
Use of a cutting knife to open cartons, read packing slips, and count items as required
Report any challenges or accidents to management
Manage open order reports to ensure pipeline is accurate with active client orders
Actively maintain a clean, organized front counter station
Physical Requirements
Sitting, walking, reaching, bending, stooping, pushing, pulling, and climbing a ladder.
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SUMMARY
Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service. This Sales Assistant will support the West Coast Sales Team, the position is physically based at our Auburn, WA distribution center.
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
High School Diploma or equivalent and 2+ year administrative support with strong customer service experienceWorking knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independentlyExcellent communication and time management skills.Preferred:
Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience.ESSENTIAL DUTIES
Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.Prepare quotes, customer order guides, and other forms of reports as required.Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.Request literature and samples from manufacturers.Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures pro number from factories to track deliveries as needed.Make select customer calls on re-supply business.Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.Check in pre-packs on site at customer openings as needed.Troubleshoot and resolve internal and external customer issues.Manage, research and process correspondence from customers and account managers to determine customer needs.Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information.Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel.Process stock and non-stock orders, work with Purchasing to ensure correct delivery time, and follow up with factory on progress of orders to obtain shipping information.Responsible for processing returns, obtaining return approvals , and following up to ensure proper processing and pick up of all RAs.Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff.Communicate with Sales and customers to obtain and process orders within appropriate programs.Provide documents, reports, and comparisons as directed by sales and sales management.Retrieve messages via voice and e-mail as required and responds within established time frames.Assist Sales and Sales Management with administrative duties.Coordinate vendor contract set-up and maintenance.Perform other duties as assignedBy applying, you consent to your information being transmitted by College Recruiter to the Employer, as data controller, through the Employers data processor SonicJobs.
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SUMMARY
Direct a total effort to achieve the Territory/District sales goals and objectives and to sell the organizations products by interacting with established customers and developing new prospects.
KNOWLEDGE, SKILLS, AND ABILITIES
Required: High School diploma or equivalent and 2+ years of applicable experience in a customer service or sales role. Intermediate proficiency with Microsoft Office products (specifically Excel, Word, and Powerpoint), strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication, time management and customer service skills. Must have reliable transportation to be able to visit accounts and participate in Sales training and meetings.
Preferred: Bachelor's Degree with a minimum of 2 years experience in a similar customer service/ sales focused role (B2B foodservice) and previous knowledge and/or experience working with SAP.
ESSENTIAL DUTIES
Stay informed on new products, pricing, and other general information.
Provide advice and guidance to customers based on their needs.
Quote selling price and credit terms for orders obtained.
Develop specific sales and pricing objectives for each account and obtains and maintains customer contracts.
Ensure the proper service and follow-up on all customer accounts.
Maintain working knowledge and understanding of the customer and Don order cycles.
Handle customer problems with appropriate and prompt actions.
Ensure that adjustments and damaged merchandise complaints are handled with good judgment, promptly, and within company guidelines.
Display or demonstrate products using samples and catalogs to emphasize features and benefits on each call.
Maintain daily contact with internal Don Departments, customers, factory representatives and other outside sources.
Check.on competitive sales and pricing activities
Ensure that presentations and selling ideas are made to all persons who have an influence on the purchase of products.
Prepare sales estimates and forecasts when required on a timely basis and of minimal variance.
Maintain current customer files and sales binders.
Develop and maintain an active prospect list.
Attend and participate in District/Regional/Branch sales meetings.
Understand and analyze marketing data, i.e. Round Reports/Product Mix/A/R Report/Price Lists.
Perform other duties as assigned.
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QUALIFICATIONS
Education
Experience
2+ years, distribution or food service experience a plus.Experience with contracts and pricing a plus.Professional Skills
Solid written communication skillsAbility to manage multiple priorities and deadlinesGeneral knowledge of distribution products, strategies, terms, and abbreviationsGeneral knowledge of project management principles and strategiesKnowledge of Sysco internal tools (AS24/400 (SUS), RME, PCI PricingBeginner proficiency with Microsoft Excel
RESPONSIBILITIES
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SUMMARY
Responsible for directing a total effort toward the achievement of Territory/District sales goals and objectives. This is accomplished by interacting with established customers and developing new prospects.
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
High School diploma or equivalent and 5+ years of applicable experience in a similar sales environment.
Requires in-depth knowledge of DONs products, services, and marketing techniques
Intermediate proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint)
Strong analytical, organizational skills, and the ability to problem-solve, multitask, prioritize and work independently
Excellent communication, time management, and customer service skills.
Must have reliable transportation to be able to visit accounts and participate in Sales training and meetings.
Ability to lift up to 50 lbs as needed and actively participate in pre-pack order check-ins for customers.
Preferred:
Bachelor's Degree with a minimum of 2 years experience in a similar sales environment (B2B foodservice) and previous knowledge and/or experience working with SAP.
ESSENTIAL DUTIES
Independent travel throughout assigned territory to call on regular and prospective customers and solicit orders.
Display or demonstrate products using samples and catalogs to emphasize features and benefits on each call.
Quote selling price and credit terms for orders obtained.
Stay informed on new products, pricing, and other general information pertaining to the company and to sales.
Responsible for collections (accounts receivable) as well as ensure proper service and follows-up on all customer accounts.
Actively participate in pre-pack check-ins as required, lifting up to 50 lbs as needed and bending, stooping, and/or standing and for extended periods of time.
Maintain daily contact with internal departments, manager, customers, factory reps, and other outside sources as required.
Analyze current marketing data and maintains a working knowledge of that data.
Check on competitive sales and pricing activity.
Act as a consultant to provide advice and guidance to customers in relation to their requirements.
Develop specific sales and pricing objectives for each account.
Possess a thorough working knowledge and understanding of the customer and company order cycles.
Has thorough knowledge of standards and goals needed to achieve/maintain territory objectives.
Ensure that presentations and selling ideas are made to all persons who have an influence on the purchase of products at each current and prospective account.
Ensure that all customers have an assigned frequency of sales contact and that assigned frequencies are maintained in the weekly call plan.
Contact customers on a regularly scheduled basis to achieve maximum vertical penetration.
Communicate account activity to maintain a high level of follow through on credit, collections, and adjustments.
Prepare sales estimates and forecasts as requested and on a timely basis.
Develop and maintain an active prospect list; new account prospect calls must be incorporated into all weekly call plans.
Attend and participate in District/Regional sales meetings as required.
Maintain daily communication with District Sales Manager to review sales targets and discuss initiatives/progress in assigned territory.
Review and analyze the operating philosophy of accounts in order to determine potential products, credit requirements, collections procedures, and potential of vertical penetration.
Review and analyze the selling price structure and strategy for each customer with assigned District Sales Manager.
Consistently prospect for new business.
Perform other duties as assigned.
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KNOWLEDGE, SKILLS, AND ABILITIES
Required:
Bachelors Degree or equivalent experience and 1 year of applicable Construction Management or Project Management experience in a Foodservice Equipment capacity with a minimum of 3 years of estimating food equipment.
Ability to estimate projects and proposals independently, read blueprints, architectural and CAD drawings, design layouts and other construction documents.
Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint).
Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize, and work independently
Excellent communication, and time management skills.
Preferred:
Experience with AutoCAD/Revit, AutoQuotes, construction site experience
2- or 4-year college degree in CAD, Drafting, Construction Management, Architecture, or related field.
Previous SAP experience.
Essential Duties:
Project estimating, including equipment, labor, freight, tracking delivery dates, order confirmations, and installation schedules.
Follow contract policies, procedures, and guidelines to ensure the expeditious handling of projects.
Prepare and review quotations and bids within margin and credit guidelines provided by Management.
Travel throughout assigned geographic territory and/or to specific projects as assigned by sales and senior management
Maintain complete, accurate, and up to date files on all projects.
Maintain daily contact with internal departments, customers, factory representatives, and other outside sources and follow up with customers, vendors, management office and support staff.
Keep updated and informed on new products, pricing, and other general/technical information as it relates to FED and the foodservice industry
Escalate issues beyond scope of authority to appropriate parties
Troubleshoot internal and external issues and assist in warranty/service requests if necessary
Prepare & distribute ASA & O&M for project as needed.
Process and issue all paperwork pertaining to purchase orders, revisions and acknowledgements.
Research and reconcile price discrepancies and make changes as necessary to purchase orders.
Perform other duties as assigned
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