General Purpose of Job
To administer and provide central accountability for all Infrastructure server services which include those activities associated with the function, organization, expansion and technical support of existing and future Windows and Linux-based physical and virtual system configurations and supporting systems software (e.g., operating systems, utilities, databases, cloud services and middleware) necessary to deliver the required services (e.g. hosting, web, messaging, remote access, security administration) to support Edfinancial Services, EdAmerica and Medfinancial systems. To serve as an escalation point for System Administrators.
Duties and Responsibilities (Daily and Monthly)
Exhibit a broad base of knowledge and skills in server infrastructure, and operating systems to include Windows, Linux, Hyper-V, VMware, and Microsoft Azure including but not limited to IaaS, SaaS, PaaS and serverless services. Maintain the active directory environment including Azure Active Directory, DHCP, GPO, DNS, and certificate management.Manage and monitor M365 environment including mail flow and collaboration products such as email, Sharepoint, Dynamics, Teams, and licensing. Provide primary support for all physical and virtual servers. Maintain documentation on hardware/software. Monitor services for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases.Perform daily system monitoring, verifying the integrity and availability of all servers, applications, services, and key processes, reviewing system and application logs, and verify completion of scheduled jobs such as backups and sFTP processes.Recommend, install, test, and manage existing and new servers and software including such systems as messaging, file servers, and database, among others in accordance with standards and project/operational requirements.Provide technical assistance related to daily and assigned use; Assist customers and desktop support staff in identifying source of, and correcting errors.Diagnose system hardware, software, and operator problems; recommend or perform remedial action.Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches and other application updates as necessary to all server infrastructure.Collaborate with other staff to create, test, and keep up to date disaster recovery procedures for all services deemed necessary.Set up, install, test, and administer network printing functions.Assist the IT Infrastructure Manager and IT Systems Engineers in project definition, requirements documentation, and technical writing to support information systems business growth.Monitor and enforce license agreements using appropriate tools relative to hardware and software resources.Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software.Collaborate with IT Network staff to, install, configure, and generally ensure the tight integration of web services, network links, hardware, and peripheral components into the company LAN and Azure environment.Keep current with new technologies being deployed at the company.Participate in off-hour support rotation.Train selected staff for coverage during absentee periods. (i.e., vacation, seminars)Deal regularly with outside computer vendors; perform a variety of liaison functions between company users and outside consultants/vendors.Performs other duties or special projects as required or as assigned.Requirements:General Purpose of Job
To administer and provide central accountability for all Infrastructure server services which include those activities associated with the function, organization, expansion and technical support of existing and future Windows and Linux-based physical and virtual system configurations and supporting systems software (e.g., operating systems, utilities, databases, cloud services and middleware) necessary to deliver the required services (e.g. hosting, web, messaging, remote access, security administration) to support Edfinancial Services, EdAmerica and Medfinancial systems. To serve as an escalation point for System Administrators.
Duties and Responsibilities (Daily and Monthly)
Exhibit a broad base of knowledge and skills in server infrastructure, and operating systems to include Windows, Linux, Hyper-V, VMware, and Microsoft Azure including but not limited to IaaS, SaaS, PaaS and serverless services. Maintain the active directory environment including Azure Active Directory, DHCP, GPO, DNS, and certificate management.Manage and monitor M365 environment including mail flow and collaboration products such as email, Sharepoint, Dynamics, Teams, and licensing. Provide primary support for all physical and virtual servers. Maintain documentation on hardware/software. Monitor services for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases.Perform daily system monitoring, verifying the integrity and availability of all servers, applications, services, and key processes, reviewing system and application logs, and verify completion of scheduled jobs such as backups and sFTP processes.Recommend, install, test, and manage existing and new servers and software including such systems as messaging, file servers, and database, among others in accordance with standards and project/operational requirements.Provide technical assistance related to daily and assigned use; Assist customers and desktop support staff in identifying source of, and correcting errors.Diagnose system hardware, software, and operator problems; recommend or perform remedial action.Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches and other application updates as necessary to all server infrastructure.Collaborate with other staff to create, test, and keep up to date disaster recovery procedures for all services deemed necessary.Set up, install, test, and administer network printing functions.Assist the IT Infrastructure Manager and IT Systems Engineers in project definition, requirements documentation, and technical writing to support information systems business growth.Monitor and enforce license agreements using appropriate tools relative to hardware and software resources.Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software.Collaborate with IT Network staff to, install, configure, and generally ensure the tight integration of web services, network links, hardware, and peripheral components into the company LAN and Azure environment.Keep current with new technologies being deployed at the company.Participate in off-hour support rotation.Train selected staff for coverage during absentee periods. (i.e., vacation, seminars)Deal regularly with outside computer vendors; perform a variety of liaison functions between company users and outside consultants/vendors.Performs other duties or special projects as required or as assigned.Requirements:Position: Customer Service RepresentativeLocation: Knoxville, TN Job Type: Full-Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs.
Hours of Operation (EST):
Monday: 8:00 AM – 9:00PMTuesday – Wednesday: 8:00AM – 8:00PMThursday – Friday: 8:00AM – 6:00PMSaturday – Sunday: ClosedAbout Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
99% of entry-level employees who stay two years or more advance in their careers.We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.What You’ll Do:As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
Handle inbound and outbound calls with professionalism and empathy.Provide accurate, clear information about our products and services.Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.Use sound judgment and strong communication skills to support each customer interaction.Collaborate with your team to create a positive, high-quality work environment.Why You’ll Love Working HereAt Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 monthsCommunity: Company -sponsored clubs, fitness, reward programs, and community involvementPotential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For:
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
General Purpose of Job
The First Impression Specialist is responsible for creating a positive first impression for clients and visitors front desk activity, which includes, greeting visitors, and providing information about Edfinancial Services. The position is crucial for ensuring that all guests and employees feel valued and welcomed from the moment the arrive.
Duties and Responsibilities (Daily and Monthly)
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Makes a POSITIVE difference every day!
• Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems.
• Maintain CONFIDENTIALITY.
• Provide front desk coverage for our facilities.
• Order flower arrangements for employees as requested.
• Maintain open communication with the leadership team.
• Coordinate the employee referral and bonus programs and pay outs.
• Annual employee review tracking.
• Maintain and track visitor log.
• Maintain visitor and temporary employee badges.
• Prepare all exit paperwork to be sent out to the company and mail out to separated employees.
• Respond to unemployment requests.
• Other duties deemed necessary.
Requirements:General Purpose of Job
As a BI Developer, you’ll build and manage data pipelines, architect data stores, and deliver reports and dashboards for internal and external clients.
Duties and Responsibilities (Daily and Monthly)
Pipelines & Integration
Design, build, and maintain robust ELT/ETL pipelines (SSIS, SQL Agent) that ingest from Hadoop, flat files, Excel, and APIs — engineered for reliability, auto-recovery, and observability. Implement layered data flow (staging ? integration ? presentation) with automated data-quality checks and clear documentation of sources, transformations, and lineage.Data Warehousing
Design and build data warehouses and subject-area marts using dimensional modeling and star schemas — well-formed facts and dimensions, conformed dimensions, and deliberate slowly changing dimension strategies. Establish a single source of truth with shared definitions, modeling standards, and warehouse-level data quality, so metrics stay consistent as the platform grows.Reporting & Analytics
Build and maintain reports and dashboards in SSRS and Power BI (semantic models, DAX, row-level security, gateways), feeding Azure/SharePoint Lists and Dynamics CRM. Source reporting from the warehouse, define each metric once, and curate a maintainable, certified reporting catalog.Planning
Translate business requirements into scoped, estimated work; manage dependencies and delivery risk; and report progress in sprint ceremonies.Requirements
Educational
Associate degree preferred Bachelor’s degree preferredProfessional
Minimum one year experience in Data & AnalyticsComputer Skills
Data Entry Microsoft Excel and Microsoft Word Microsoft Outlook and Microsoft TeamsAdditional Requirements: Excellent communication skills and attention to detail.
Knowledge, Skills & Abilities
General Purpose of Job
To administer and provide central accountability for all Infrastructure server services which include those activities associated with the function, organization, expansion and technical support of existing and future Windows and Linux-based physical and virtual system configurations and supporting systems software (e.g., operating systems, utilities, databases, cloud services and middleware) necessary to deliver the required services (e.g. hosting, web, messaging, remote access, security administration) to support Edfinancial Services, EdAmerica and Medfinancial systems. To serve as an escalation point for System Administrators.
Duties and Responsibilities (Daily and Monthly)
Exhibit a broad base of knowledge and skills in server infrastructure, and operating systems to include Windows, Linux, Hyper-V, VMware, and Microsoft Azure including but not limited to IaaS, SaaS, PaaS and serverless services. Maintain the active directory environment including Azure Active Directory, DHCP, GPO, DNS, and certificate management.Manage and monitor M365 environment including mail flow and collaboration products such as email, Sharepoint, Dynamics, Teams, and licensing. Provide primary support for all physical and virtual servers. Maintain documentation on hardware/software. Monitor services for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases.Perform daily system monitoring, verifying the integrity and availability of all servers, applications, services, and key processes, reviewing system and application logs, and verify completion of scheduled jobs such as backups and sFTP processes.Recommend, install, test, and manage existing and new servers and software including such systems as messaging, file servers, and database, among others in accordance with standards and project/operational requirements.Provide technical assistance related to daily and assigned use; Assist customers and desktop support staff in identifying source of, and correcting errors.Diagnose system hardware, software, and operator problems; recommend or perform remedial action.Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches and other application updates as necessary to all server infrastructure.Collaborate with other staff to create, test, and keep up to date disaster recovery procedures for all services deemed necessary.Set up, install, test, and administer network printing functions.Assist the IT Infrastructure Manager and IT Systems Engineers in project definition, requirements documentation, and technical writing to support information systems business growth.Monitor and enforce license agreements using appropriate tools relative to hardware and software resources.Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software.Collaborate with IT Network staff to, install, configure, and generally ensure the tight integration of web services, network links, hardware, and peripheral components into the company LAN and Azure environment.Keep current with new technologies being deployed at the company.Participate in off-hour support rotation.Train selected staff for coverage during absentee periods. (i.e., vacation, seminars)Deal regularly with outside computer vendors; perform a variety of liaison functions between company users and outside consultants/vendors.Performs other duties or special projects as required or as assigned.Requirements:Position: Customer Service Representative
Location: Montgomery, AL
Job Type: Full-Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (CST):
Monday: 7:00 AM – 8:00PMTuesday – Wednesday: 7:00AM – 7:00PMThursday – Friday: 7:00AM – 5:00PMSaturday – Sunday: ClosedAbout Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
99% of entry-level employees who stay two years or more advance in their careers.We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.What You’ll Do:
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
Handle inbound and outbound calls with professionalism and empathy.Provide accurate, clear information about our products and services.Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.Use sound judgment and strong communication skills to support each customer interaction.Collaborate with your team to create a positive, high-quality work environment.Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 monthsCommunity: Company -sponsored clubs, fitness, reward programs, and community involvementPotential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For:
Professional appearance and positive attitudeStrong communication and listening skillsAbility to deliver clear and accurate information to solve problems efficientlyFlexibility and availability during business hoursBasic computer proficiencyAbility to collaborate with teammates and leaders who want to see you succeedReady to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Requirements:General Purpose of Job
As a Senior BI Developer, you’ll build and manage data pipelines, architect data stores, and deliver reports and dashboards for internal and external clients. As a Data & Analytics technologist, you’ll also mentor the Data Services team and champion modern data warehousing, durable systems, and industry best practices.
Duties and Responsibilities (Daily and Monthly)
Pipelines & Integration
Design, build, and maintain robust ELT/ETL pipelines (SSIS, SQL Agent) that ingest from Hadoop, flat files, Excel, and APIs — engineered for reliability, auto-recovery, and observability. Implement layered data flow (staging ? integration ? presentation) with automated data-quality checks and clear documentation of sources, transformations, and lineage.Data Warehousing
Design and build data warehouses and subject-area marts using dimensional modeling and star schemas — well-formed facts and dimensions, conformed dimensions, and deliberate slowly changing dimension strategies. Establish a single source of truth with shared definitions, modeling standards, and warehouse-level data quality, so metrics stay consistent as the platform grows.Reporting & Analytics
Build and maintain reports and dashboards in SSRS and Power BI (semantic models, DAX, row-level security, gateways), feeding Azure/SharePoint Lists and Dynamics CRM. Source reporting from the warehouse, define each metric once, and curate a maintainable, certified reporting catalog.Planning & Leadership
Translate business requirements into scoped, estimated work; manage dependencies and delivery risk; and report progress in sprint ceremonies. Mentor the Data Services team and lead adoption of best practices across pipelines, modeling, and reporting.Requirements
Educational
Associate degree preferred Bachelor’s degree preferredProfessional
Minimum eight years’ experience in Data & AnalyticsComputer Skills
Data Entry Microsoft Excel and Microsoft Word Microsoft Outlook and Microsoft TeamsAdditional Requirements: Excellent communication skills and attention to detail.
Knowledge, Skills & Abilities
General Purpose of Job
The Desktop Support III is responsible for providing advanced technical support and troubleshooting for desktop systems, applications, and peripherals. This role ensures efficient resolution of complex user issues, enhance overall user experience and contributes to the stability and security of the IT environment. By collaborating with other IT teams and maintaining clear documentation, Desktop Support III is the highest level of escalation on the Service Desk and plays a critical role in optimizing technology performance and supporting organizational goals.
Duties and Responsibilities (Daily and Monthly)
· Provide advanced technical support within time limits dictated by Service Level Agreement(SLA)for desktop hardware, software, and peripherals, addressing complex issues that Help Desk can not resolve
· Diagnose and resolve technical problems related to operating systems and applications utilizing remote support tools when necessary
· Assist end-users with issues related to software installation, configuration, and functionality, ensuring a timely and effective resolution
· Maintain accurate records of support requests, resolutions, and user interactions in ticketing system contributing to knowledge base for future reference
· Provide guidance and training to Level 1 and 2 support staff and end-users on software usage and best practices for maintaining systems performance
· Conduct regular maintenance and upgrades on desktop hardware, including workstations, printers, and mobile devices ensuring optimal performance
· Work closely with other IT teams, such as network, processing, and systems, to resolve cross-functional issues and ensure seamless service delivery
· Ensure that all systems adhere to company security policies and protocols, including implementing patches and updates in a timely manner
· Provide exceptional customer service, demonstrating patience and understanding while addressing user concerns and technical issues.
· Identify and escalate unresolved issues to Team Lead, Supervisor or relevant IT teams, ensuring proper documentation and follow-up
· Assist in IT projects, such as deployments or migrations by providing technical expertise and support as needed
· Assist in managing IT inventory including collecting equipment and ensuring compliance with company procedures and policies
· Provide after-hours “on-call” support in accordance with established policy
Execute other assigned tasks as delegated by IT Management
Requirements:Computer Skills
• Windows 10
• Active Directory
• Basic network knowledge; LAN, WAN, Wireless & VPN
• Mobile Devices; Smartphones & Tablets
• MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
• Virus and Spyware removal tools and techniques
• Printer Support
• Hardware Support
Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.
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