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ECLARO
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  • Scrum Master  

    - Trenton
    Scrum Master Job Number: 25-04946 Be part of a company that delivers l... Read More
    Scrum Master Job Number: 25-04946 Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Scrum Master for our client in Lawrenceville, NJ. ECLARO's client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Scrum Master for Digital Projects at GPS BI&T will be responsible for facilitating and guiding the Agile development process for the initiatives. This role involves working closely with cross-functional teams, including data scientists, machine learning engineers, software developers, and product owners, to ensure the successful delivery of Digital projects. The Scrum Master will help the team adhere to Agile principles, remove impediments, and foster a culture of continuous improvement. By fulfilling the responsibilities and duties, the Scrum Master for AI Projects will play a critical role in ensuring the successful delivery of AI initiatives, fostering a culture of collaboration and continuous improvement, and driving the organization's strategic goals in the field of artificial intelligence. Responsibilities: Facilitate Agile Processes: Scrum Ceremonies: Organize and facilitate all Scrum Ceremonies, including Daily Stand-Ups, Sprint Planning, Sprint Reviews, and Retrospectives. Sprint Planning: Assist the team in defining sprint goals, planning tasks, and estimating effort for each sprint. Backlog Management: Work with the Product Owner to ensure the product backlog is well-groomed, prioritized, and ready for upcoming Sprints. Team Support and Coaching: Agile Coaching: Coach team members on Agile principles and practices, helping them to understand and adopt Scrum methodologies. Remove Impediments: Identify and remove any impediments or obstacles that may hinder the team's progress. Foster Collaboration: Promote a collaborative team environment where open communication, trust, and respect are encouraged. Project Coordination: Cross-Functional Collaboration: Coordinate with cross-functional teams, including data scientists, machine learning engineers, software developers, and other stakeholders, to ensure alignment and integration of projects. Stakeholder Communication: Maintain clear and effective communication with stakeholders, providing regular updates on project status, risks, and issues. Continuous Improvement: Retrospectives: Facilitate sprint retrospectives to identify areas for improvement and implement actionable plans to enhance team performance. Process Optimization: Continuously assess and improve Agile processes and practices to increase efficiency and effectiveness. Performance Tracking and Reporting: Metrics and KPIs: Track and report on key performance indicators (KPIs) and metrics to measure team performance and project progress. Progress Reporting: Prepare and present regular progress reports to stakeholders and senior management. Risk Management: Risk Identification: Identify potential risks and issues that may impact project delivery and develop mitigation strategies. Issue Resolution: Proactively address and resolve any issues that arise during the project lifecycle. Qualifications: Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. A Master's Degree or relevant certifications (e.g., Certified Scrum Master (CSM), PMI-ACP) is a plus. Experience: experience as a Scrum Master, with a proven track record of successfully delivering software development projects. Pharma GxP software development experience, preferred. Agile Expertise: Strong knowledge of Agile methodologies (e.g., Scrum, Kanban) and best practices. Leadership and Communication: Excellent leadership, communication, and interpersonal skills to effectively manage teams and engage stakeholders. Analytical and Problem-Solving: Strong analytical and problem-solving skills to identify issues, assess risks, and develop solutions. Facilitation Skills: Ability to facilitate meetings, discussions, and decision-making processes effectively. Adaptability: Flexibility to adapt to changing priorities and project requirements. Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders. Attention to Detail: High level of attention to detail to ensure project deliverables meet quality standards. Continuous Improvement: Commitment to continuous learning and improvement of Agile practices and processes. Physical Requirements: Ability to work in a standard office environment, using a computer and other office equipment. Pay Rate: $78 - $83 / Hour If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Jane Bautista Jane Bautista LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws. Read Less
  • Client Service Associate, Customer Service (Long-Term Care) Be part of... Read More
    Client Service Associate, Customer Service (Long-Term Care) Be part of the Financial Services Industry. ECLARO is looking for a Client Service Associate, Customer Service (Long-term Care) for our client in New York, NY. ECLARO's client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Client Service Associate, Customer Service (Long-Term Care) position is an integral part of a 6-person team. The role is central within the organization and is responsible for ensuring our clients' satisfaction and success throughout their benefits enrollment journey. Will be responsible for providing expert Long-Term Care (LTC) benefit enrollment guidance and delivering exceptional customer service to employees of our corporate clients. The individual in this position will participate in company-wide projects that involve working with different teams. Key personality traits for success include high energy and drive, the ability to work on a team and a questioning mind. This is an excellent opportunity for a motivated individual to contribute meaningfully to a growing business and gain valuable experience. The role is designed to accommodate flexibility, there may be occasional training sessions or meetings held either in-person or virtually to ensure a well-rounded onboarding and skill development experience. Responsibilities: Customer Service Excellence: Deliver exceptional customer service to address phone and e-mail inquiries, resolve issues, and provide timely assistance to LTC policy owners throughout the client lifecycle. Proactively anticipate customer needs and provide proactive solutions to enhance overall customer satisfaction. Act as a liaison between customers and internal Client teams, ensuring seamless communication and efficient issue resolution. Licensed Benefit Enroller: Hold (or be available to obtain upon hire) a valid insurance license (Life and Health with LTC state certification) to enroll employees in various benefits packages, ensuring compliance with relevant regulations and industry standards. Educate employees of our corporate clients on available LTC benefit options, coverage details, and plan features to facilitate well-informed decision-making. Provide personalized support by guiding employees through the selection of benefit plans and successfully executing the enrollment process. Continuous Improvement: As they evolve, develop a deep, on-going understanding of the products and services Client supports to confidently address customer inquiries. Collaborate with the Operations Program Manager to provide valuable insights for process enhancements based on experience and customer feedback. Stay updated with industry trends, regulations, and best practices in employee benefits enrollment and customer success management. Required Skills: Prior experience in account management, customer service, or a similar client-facing role. An active insurance license (e.g., Life and Health with LTC state certification) or availability to obtain a license upon hire. Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); prior experience utilizing Customer Relationship Management (CRM) software, a plus. A high level of accountability and ownership of work. Ability to work on a fast-paced team with specific deadlines. Resourcefulness and ability to consult others to get a job done. Strong ability to prioritize tasks and manage time. A team-oriented, friendly collaborative attitude. Ability to embrace change and adjust to evolving business needs. Preferred Qualifications: Bachelor's degree in Business, Human Resources, or a related field. Strong understanding of employee benefits, especially Long-Term Care insurance. Proven track record of successfully managing and growing client accounts, achieving high customer satisfaction, and driving retention. If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany