Eckert & Ziegler Radiopharma, Inc. (EZRI) is a US-based subsidiary of Eckert & Ziegler SE, a global leader in isotope technology for medical, scientific, and industrial applications. Our Wilmington, MA facility manufactures and distributes radiopharmaceutical products — including the GalliaPharm® Germanium-68/Gallium-68 generator — supporting nuclear medicine programs across North America.
As we continue expanding our commercial operations, we are seeking a driven, detail-oriented, and people-forward professional to serve as our GalliaPharm Sales Operations Specialist.
Position Summary
The GalliaPharm Sales Operations Specialist owns end-to-end commercial operations to support the GalliaPharm generator business in the US — including order management, customer records, inventory coordination, and reporting. This role is expected to modernize and automate historically manual workflows, leveraging AI tools, Microsoft Dynamics 365 (D365), and the Microsoft Power Platform to streamline forecasting, tracking, and reporting.
The ideal candidate is a natural communicator and people person who is comfortable engaging directly with customers. This role is expected to evolve to include greater customer-facing and sales support responsibilities over time — making it an excellent fit for someone who is operationally strong and genuinely energized by working with people.
Core Responsibilities:
Order Management & Customer Operations
Manage GalliaPharm generator customer orders, including collection and processing of purchase orders, order confirmations, and coordination of invoicing.Communicate shipment details to customers and ensure timely delivery of invoices following generator delivery.Coordinate generator returns, including return kits, Return Authorization (RA) numbers, customer communication, and coordination with the Wilmington Shipping Department.Support generator accessory sales by providing quotes, securing POs, and coordinating shipments.Prepare and issue customer quotations in accordance with internal pricing guidelines, incorporating applicable shipping costs.Inventory & Contract Management
Maintain accurate inventory records in D365 and manage defined par levels for Wilmington inventory.Track inventory, shipments, and balances owed to US customers in coordination with Germany.Notify Germany of US customer shipments and track related charges for internal billing reconciliation.Maintain an organized database of US customer records and key documentation, including contracts, confidentiality agreements, return agreements, invoices, and contact information.Track key contract terms and proactively communicate important dates such as price adjustment notices and contract expiration timelines.Process Automation & Reporting
Identify and implement opportunities to automate manual, Excel-heavy workflows using D365, Power BI, and Power Automate.Leverage AI tools (e.g., Microsoft Copilot, ChatGPT for Enterprise, Claude, or equivalent) to draft communications, summarize contracts, extract key data, and accelerate routine deliverables.Apply AI-assisted forecasting techniques to support demand planning for generators, HCl, and accessories.Document and standardize automated workflows so they are repeatable, auditable, and transferable.Partner with IT and finance to ensure data integrity across all systems and tools.Generate standard operational reports (orders, backorders, returns, invoice status) and maintain reporting dashboards.Customer & Cross-Functional Engagement
Participate in weekly coordination meetings with GmbH Customer Service.Engage confidently and professionally with external customers by phone, email, and in person — with genuine enthusiasm for building relationships and representing EZRI positively.Maintain customer-facing templates (order forms, quotes, shipping and return instructions) and manage US customer distribution lists.Qualifications:
Bachelor’s degree in business, Life Sciences, Supply Chain, or related field; equivalent experience considered.3–5 years of experience in sales operations, customer service operations, or a related commercial support role — preferably in a regulated industry (pharma, medical device, or biotech).Demonstrated comfort and confidence engaging directly with customers; a natural people person who builds rapport easily and does not shy away from customer-facing interaction.Outstanding organizational skills and attention to detail.Strong interpersonal communication and collaboration skills, both verbal and written.Proficiency in Microsoft Dynamics 365 (D365) and advanced Excel (pivot tables, lookups, Power Query).Demonstrated working familiarity with AI productivity tools (Microsoft Copilot, ChatGPT, or similar) and a genuine interest in applying them to operational workflows.Experience with Microsoft Power Platform (Power BI, Power Automate) strongly preferred.Prior experience automating reporting or forecasting workflows a plus.Familiarity with GMP, FDA, or NRC-regulated commercial environments preferred.Experience working across geographies and time zones (this role coordinates regularly with Germany).Work Structure:
On-site in Wilmington, MA — full-time, Monday through Friday, 8:00 AM – 4:30 PM ET.Flexibility required on an as-needed basis for early-morning or late-afternoon coordination with the GalliaPharm team in Germany (6-hour time difference), month-end/quarter-end activities, and time-sensitive customer matters.Periodic travel for conferences, customer visits, training, and team meetings.Reports to: Director of Sales, Nuclear Medicine – North AmericaWhy EZRI?:
• Operate in a high-trust leadership environment with direct executive exposure
• Contribute to a mission-driven organization advancing nuclear medicine
• Generous benefits package including fully paid individual health insurance, generous 401(k) match, and annual bonus eligibility
Compensation:
Base Salary: $80,000 – $100,000, plus 10% annual performance bonus eligibility.
Equal Employment Opportunity
Eckert & Ziegler Radiopharma, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply.
We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us at the time of application.
Read LessJob Category: Sales – Nuclear Medicine
Employment Type: Full-Time (Exempt)
Location: Remote – North America
Travel: Up to 50%
Reports To: Director of Sales, Nuclear Medicine – North America
About Eckert & Ziegler RadiopharmaEckert & Ziegler Radiopharma, Inc. (EZRI) is one of the world's largest providers of isotopes and radiopharmaceutical production solutions for nuclear medicine, molecular imaging, and targeted radionuclide therapy. As precision medicine accelerates, our technologies help hospitals, radiopharmacies, academic medical centers, and pharmaceutical partners develop, produce, and deliver life-changing diagnostics and therapies. We are a purpose-driven company united by a single mission—contributing to saving lives—and every employee plays a vital role in making that mission real.
Position SummaryThe Account Manager, Nuclear Medicine drives commercial growth, clinical adoption, and customer success for Eckert & Ziegler's radiopharmaceutical production portfolio—including GalliaPharm®, IGG100®, Modular-Lab®, KitLab®, and HPLC systems—across North America. Combining consultative sales, account management, and clinical education, the role partners with hospitals, radiopharmacies, academic medical centers, and research institutions to advance nuclear medicine and molecular imaging programs, supporting our mission of contributing to saving lives.
Key ResponsibilitiesDevelop and execute territory business plans to meet or exceed annual sales and revenue objectives.Drive sales of GalliaPharm®, IGG100®, Modular-Lab®, KitLab®, HPLC systems, and future radiopharmaceutical production solutions across North America.Identify, qualify, and close new business while growing and retaining existing accounts and expanding product utilization.Manage the full sales cycle—prospecting, proposals, negotiation, and contract execution—and maintain an accurate pipeline and forecast.Deliver clinical education, workflow training, and onboarding to ensure successful implementation and adoption of products and equipment.Serve as field-based subject matter expert for radiopharmaceutical production workflows, troubleshooting, and best practices.Partner with marketing, operations, regulatory, quality, service, and product management to ensure a seamless customer experience.Represent Eckert & Ziegler at trade shows, scientific meetings, and industry conferences, and relay market and competitive intelligence to internal teams.Lead strategic account planning to drive territory growth and long-term customer retention.Perform additional projects and initiatives as assigned.Required Skills & QualificationsBachelor's degree in life sciences, chemistry, biochemistry, biomedical engineering, nuclear medicine technology, or a related field.Minimum 5 - 8 years of experience in nuclear medicine, radiopharmaceuticals, molecular imaging, or related healthcare sales and clinical applications.Demonstrated success in customer-facing roles combining technical expertise with commercial responsibility, including consultative selling, strategic account management, and executive relationship building.Ability to communicate complex scientific and technical concepts to clinical, technical, and executive audiences.Ability to work independently across a large geographic territory, with proficiency in CRM platforms, Microsoft Office, and virtual presentation tools.Valid driver's license and ability to travel up to 50%.Preferred QualificationsExperience with PET, SPECT, theranostics, radiopharmacy operations, and cyclotron or generator-based production, including knowledge of synthesis equipment, HPLC systems, hot cells, isolators, and GMP environments.Existing relationships within the nuclear medicine and molecular imaging community; CNMT certification, an advanced scientific degree, or an MBA.Core CompetenciesConsultative selling and negotiation.Clinical and technical acumen in radiopharmaceutical production workflows.Relationship building with key opinion leaders, physicians, and executive stakeholders.Territory and strategic business planning.Self-motivation and the ability to work autonomously in a remote, field-based role.Cross-functional collaboration across commercial, technical, and operational teams.Integrity and a strong regulatory and compliance mindset.Work Schedule & ConditionsFull-time, field-based remote role covering North America, with domestic travel up to 50% including overnight stays and occasional evening or weekend work.Access to controlled radiation areas at customer and production sites, which may require enrollment in a radiation-monitoring (dosimetry) program and use of personal protective equipment in accordance with site and regulatory requirements.Compliance with customer, facility, and regulatory site-access requirements, including radiation-safety training, background checks, and immunization or health-screening prerequisites where applicable.Ability to lift and move equipment and materials up to 25 pounds and to stand, walk, and work within laboratory, cleanroom, or production settings for extended periods.Adherence to all applicable radiation-safety, GMP, quality, and environmental health and safety (EHS) protocols while on-site.Compensation & BenefitsEckert & Ziegler offers a competitive, performance-driven compensation package:
Base Salary: $120,000 – $150,000 per year, commensurate with experience, territory, and geographic location.Annual Bonus: Target of 20% of base salary, based on company and individual performance.Sales Commission: Uncapped sales incentive.Benefits: Generous benefits package including fully paid individual health insurance, 401(k) with company match, comprehensive medical (fully paid for employee), dental, and vision coverage, and paid time off.Why Join Eckert & Ziegler?Join a global leader advancing nuclear medicine, molecular imaging, and targeted radionuclide therapy.Represent a differentiated portfolio of radiopharmaceutical production technologies at the forefront of precision medicine.Own a high-impact, autonomous territory with strong earning potential and clear opportunities for growth.Contribute to a mission-driven organization united by a single purpose—contributing to saving lives.If you are a driven commercial professional who thrives at the intersection of science and sales, we welcome the opportunity to connect.
Equal Opportunity EmployerEckert & Ziegler Radiopharma, Inc. is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Applicants requiring an accommodation during the hiring process should contact Human Resources.
Read LessRadiochemist
Location: Wilmington, MA (on-site role only)
Employment Type: Full-time
About Eckert & Ziegler Radiopharma, Inc.
Eckert & Ziegler Radiopharma, Inc. (EZRI) is a U.S.-based subsidiary of Eckert & Ziegler AG, a global leader in isotope technology and radiopharmaceutical manufacturing.
Our mission is to enable partners in biotech and pharma to accelerate radiopharmaceutical innovation while ensuring the highest standards of GMP compliance, safety, and quality.
EZRI operates a clinical-stage manufacturing site in Wilmington, MA that supports:
Position Summary
We are seeking a Radiochemist to join our team in Wilmington, MA. This role is focused on supporting Isotope production radiolabeling activities in our operations. The Radiochemist will work hands-on in GMP radiochemistry laboratories to execute client projects, support technical transfers, and contribute to process validation.
Key Responsibilities
Support isotope production for Y- 90 and Lu- 177Support radiolabeling campaigns for client projectsParticipate in technical transfer and process validation activities for new projectsAssist in evaluating technical feasibility of proposals and provide input to project teamsApply USP <825> and 21 CFR 211 requirements in daily radiochemistry operationsCollaborate with QA/QC, vendors, and project management to ensure readiness and timely executionMaintain and execute isotope production documentations Maintain accurate GMP documentation (batch records, reports, change controls)Handle and manage radioactive waste safely and in compliance with radiation safety protocolsKey Performance Expectations
Validation and production runs supported to meet quality specificationsEffective collaboration with operations, QA, and project teams to achieve production timelinesConsistent adherence to GMP, USP <825>, and radiation safety standardsRequired Skills & Qualifications
Direct radiolabeling experience is required.BS in Chemistry (1-3 years), MS (1 year) with hands-on radiochemistry experience (PET IND radiosynthesis preferred)Strong working knowledge of USP <825> and cGMP (21 CFR 211)Proficiency with hot cell manipulators and routine radiochemistry equipmentDemonstrated experience in GMP radiochemistry production environmentsStrong troubleshooting, organizational, and communication skillsAbility to work on-site, adapt to project needs, and collaborate across functionsMust be able to stand for extended periods and perform routine demands of radiochemistry workCompensation & Benefits
Eligible for annual bonusComprehensive benefits package including full paid individual medical (subsidized for family), dental, vision, life insurance, 401K with company match, & paid time off starting at 15 daysWork Schedule & Conditions
Primarily early morning day shiftOccasional off-hours or weekend work required for production campaignsThis is an on-site role based in Wilmington, MA; relocation support is not provided at this time
*No Agencies Please
Read Less???? Drive Validation & Expansion in Nuclear Medicine
On-site – Wilmington, MA
Local candidates only. Relocation not provided.
Eckert & Ziegler Radiopharma, Inc. (EZRI) is expanding its U.S. radiopharmaceutical manufacturing operations, including new production capabilities supporting targeted cancer therapies.
We are seeking a hands-on Validation Specialist & Project Manager to execute equipment qualification and validation activities while owning the detailed project management of the site expansion within a regulated cGMP and NRC-licensed environment.
This is a dual-role position: you will write and execute validation protocols while driving the cross-functional expansion program to completion.
What You’ll DoValidation & Qualification• Author and execute DQ/IQ/OQ/PQ protocols
• Support FAT/SAT with vendors and sister company teams
• Perform equipment and process risk assessments
• Ensure compliance with FDA cGMP (21 CFR 210/211) and NRC requirements
• Support method validation and process validation documentation
• Maintain inspection-ready validation records
• Own and maintain the expansion Gantt (tasks, dependencies, milestones)
• Maintain a live status dashboard and risk register
• Drive cross-functional teams (Quality, Operations, Radiation Safety, Engineering)
• Run project meetings and enforce accountability
• Provide concise status reporting to site leadership
• Oversee external contractor qualification deliverables
Required
• 3–7 years of pharmaceutical/biopharmaceutical validation experience
• Direct experience executing DQ/IQ/OQ/PQ
• Strong knowledge of FDA cGMP regulations
• Experience writing protocols, reports, SOPs, and GMP documentation
• Demonstrated project management capability (Gantt ownership, milestone tracking)
• Strong written communication and documentation skills
Preferred
• Radiopharmaceutical or FDA/NRC-regulated experience
• Analytical equipment qualification experience
• PMP or formal PM training
• Sterile or aseptic manufacturing exposure
• Full-Time Role
• On-site presence required (hands-on qualification execution)
• Reports to the Director of Quality
• High visibility role driving a critical manufacturing expansion
• Direct impact on cutting-edge nuclear medicine manufacturing
• Own both execution and program delivery
• Collaborative, mission-driven environment
• Competitive hourly compensation
