Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionStore QSR Manager
The Store QSR Manager oversees the daily operations of the Quick Service Restaurant (QSR) business within an Eataly store, ensuring operational excellence, financial performance, and exceptional guest experience across all QSR concepts. This role provides hands-on leadership by driving operational execution, developing managers and team members, and ensuring company standards are consistently achieved. The Store QSR Manager reports to the Store Director and partners to execute business priorities while collaborating with Retail, Culinary, and Full-Service Restaurant leadership to deliver a seamless guest experience.
Job Responsibilities
Oversees the day-to-day operations of all Quick Service Restaurant concepts, ensuring operational standards, guest service expectations, and financial objectives are consistently achieved.
Executes QSR business plans, merchandising initiatives, promotional programs, and operational priorities established by store and company leadership.
Leads, coaches, and develops Management, Service Leads, and frontline team members, fostering accountability, engagement, and continuous development.
Builds a high-performing team through recruiting, hiring, onboarding, training, coaching, performance management, and succession planning.
Monitors sales, labor, cost of goods sold (COGS), inventory, waste, and productivity metrics, implementing action plans to improve operational and financial performance.
Oversees labor planning and scheduling to ensure appropriate staffing levels while balancing guest service and labor efficiency.
Ensures all QSR concepts consistently deliver exceptional hospitality, food quality, beverage quality, speed of service, and operational consistency.
Oversees inventory management, ordering, receiving, and product replenishment while maintaining appropriate stock levels and minimizing waste.
Ensures compliance with all food safety, sanitation, health, safety, and regulatory standards across QSR operations.
Collaborates with Retail, Culinary, Restaurant, Warehouse, Facilities, and Marketing leadership to support store-wide initiatives and deliver an integrated guest experience.
Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.
Responds to guest concerns and employee relations matters promptly, partnering with Human Resources and the Store Director when appropriate.
Serves as the senior QSR leader on duty, providing operational direction and support during daily business and peak operating periods.
Performs other duties as required or assigned.
Qualifications
5+ years of progressive management experience in a high-volume, fast-paced quick service, café, or counter-service environment.
Experience leading multiple service areas through a team of supervisors or managers.
Strong understanding of labor management, food cost controls, inventory management, and operational performance metrics.
Excellent communication, leadership, coaching, and team development skills.
Demonstrated analytical, organizational, and problem-solving abilities.
Advanced proficiency in Microsoft Office and retail Point of Sale systems.
Experience and knowledge of coffee, espresso equipment, and beverage production.
Experience with Italian food products and wine preferred.
Job Requirements
Availability to work onsite with a flexible schedule, including evenings, weekends, and holidays.
Availability to travel up to 10% of the time.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, squat, and move continuously for up to 8 hours.
Ability to operate equipment such as manual espresso machines, drink blenders, juicers, and cash registers.
Salary Range: $75,000 - $80,000 annually
Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionStore Retail Manager
The Store Retail Manager oversees the daily retail operations of an Eataly store, ensuring operational excellence, financial performance, and an exceptional guest experience across all retail departments. This role provides hands-on leadership for the retail business by driving operational execution, developing managers, and ensuring company standards are consistently achieved. The Store Retail Manager reports to the Store Director and partners to execute business priorities and support overall store performance.
Job Responsibilities
Oversees the day-to-day retail operations of the store, ensuring departmental goals, operational standards, and financial objectives are achieved.
Executes retail business plans and operational initiatives established by store and company leadership to drive sales, profitability, and guest satisfaction.
Leads, coaches, and develops direct reports while fostering accountability, engagement, and continuous improvement.
Partners with department managers to coordinate daily operations, resolve operational challenges, and strengthen collaboration across the store.
Monitors sales, labor, inventory, shrink, and margin performance, identifying opportunities and implementing corrective actions to improve results.
Ensures merchandising, promotional programs, pricing, inventory management, and product assortment plans are executed consistently and in accordance with company standards.
Maintains high standards of food safety, sanitation, visual merchandising, inventory accuracy, and operational compliance throughout all retail departments.
Collaborates with Culinary, Restaurant, Warehouse, Facilities, Marketing, and Human Resources teams to support overall store performance and deliver an exceptional guest experience.
Supports workforce planning by assisting with recruiting, hiring, onboarding, scheduling, coaching, performance management, and succession planning for retail leadership positions.
Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.
Responds to guest concerns and employee relations matters promptly, partnering with the Store Director and Human Resources when appropriate.
Serves as the senior retail leader on duty, providing direction and operational support during daily business and peak periods.
Performs other duties as required or assigned.
Qualifications
5+ years of progressive retail or grocery management experience in a high-volume, fast-paced environment.
Experience leading multiple retail departments through a team of managers.
Strong understanding of retail financial metrics, merchandising, inventory management, and labor planning.
Excellent verbal and written communication skills.
Proven leadership, coaching, and team development abilities.
Strong organizational, analytical, and problem-solving skills.
Advanced proficiency in Microsoft Office.
Experience with Italian products and wine preferred.
Job Requirements
Availability to work onsite with a flexible schedule, including evenings, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, squat, and move continuously for up to 8 hours.
Ability to operate equipment such as a slicer, pasta machine, or cash register as needed.
Availability to travel up to 10% of the time.
Salary Range: $80,000 - $85,000 annually
Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionThe Chef de Cuisine (CDC) supports the Executive Chef team in managing all aspects of the production of authentic Italian dishes in Eataly’s restaurants. The CDC ensures quality standards are consistently met in the areas of food production, team management and guest experience.
Reports to the Executive Chef and manages a team of Sous Chef Managers.
Collaborates closely with the Executive Chef team to plan and execute seasonal menus in the restaurantsDirects employee hiring, assignment, training, payroll, scheduling, evaluations and terminationsReviews financial information such as sales, costs and labor, to ensure adherence to budgetsManages inventory: estimates needs, places orders, receives and checks deliveriesInforms front of house personnel of menu changes, specials and shortagesDocuments, investigates, escalates and resolves employee or guest incidentsPerforms other duties as required or assignedSalary: $80-$90k
QualificationsJob Requirements
Availability to work onsite with a flexible schedule including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to use commercial kitchen equipment including stand mixers, ovens, torches, etc.Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionThe Kitchen Operations Specialist is the main connection between all BOH departments. They are a highly organized and highly detailed person who thrives on an ever-changing workday. Reporting to the Head Chef, this person also has a good foundation of culinary experience that will be utilized in this role.
Supports Executive Chef and the Chefs’ Team with daily BOH operationsCollecting & distributing recipes & ingredients between outletsEnters and maintains recipes into Eataly’s database softwareMain point of contact for each BOH outlet for orderingMaintaining the order guides, logs, transfers sheets and SOPs in place for BOH outletsOversees monthly inventories - assists Chefs’ Team in counting the products, enters the data into the systems, analyzes the gapsReceiving Purchase Orders from other stores and processing orders for shipmentAct as a liaison between all inter-store departments & BOHBasic cooking when required during certain periods in production kitchenPerforms other duties as required or assignedQualificationsJob Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to work with commercial equipment including stand mixers, ovens, torches, etc.Compensation
Compensation for this role is $24.00-$26.00 hourlyBenefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionEataly’s bustling marketplaces feature a rich variety of unique, high-quality Italian and local products. The Market Manager oversees the Grocery and Housewares departments. Reports to the General Manager of Retail; manages the Grocery and Housewares team members.
Organizes and directs the store’s Grocery and Housewares departments to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standardsManages the Grocery and Housewares teams: hires, schedules, trains, motivates, submits payroll, evaluates Creates the monthly promotion grid and designs the layout and promotional spots in the store with saleable merchandise according to Eataly’s policiesMaintains an orderly store aesthetic: ensures that only saleable merchandise is placed on the grocery shelves and promptly handles deleted, expired or otherwise non-saleable merchandiseMonitors stock levels and orders or requisitions supplies and merchandise as neededProcesses delivery orders, unloads stock trucks from distribution centers, and generates monthly reportsCommunicates and coordinates with the Marketing and Facilities departments on updates or issues with the overall layout of product and fixtures in the storeAnalyzes financial data and develops strategies to increase efficiencies and drive sales Performs other duties as required or assignedQualificationsJob Requirements
Availability to work a flexible schedule sometimes including evenings, weekends and holidaysAbility to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as a hand truck or cash register as neededBenefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with matchBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionA Barista creates and serves specialty hot and cold beverages according to Eataly’s recipes and guests’ special requests. A Barista is knowledgeable about all coffee menu items, provides high-quality, fast-paced service and is able to work at multiple QSR counters performing various functions. Reports to the QSR General Manager and the QSR Assistant General Managers.
Prepares and serves authentic Italian espresso, coffee and other café drinks at multiple countersProvides guests with exceptional service and product details, such as coffee blend or preparation descriptionSets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)Ensures all items are dated and following First in First Out (FIFO) standardsWeighs, grinds or packs coffee beans for guests according to their specificationsOperates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of billsCleans and sanitizes work areas in accordance with supervising health agency of the areaWorks across all QSR counters serving pastry, gelato, pizza and other Italian delicaciesMaintains a calm demeanor during periods of high volumePerforms other duties as required or assignedQualificationsJob Requirements
Availability to work onsite with a flexible schedule often including early mornings, evenings and weekendsAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as manual espresso machine, ovens, drink blender, juicer and Point of SaleDexterity for rapid and consistent espresso creationBenefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!The base pay for this position is $17.50 per hour plus tips.
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionA Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Manager.
Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnelMaintains an accurate, fair and up-to-date waitlist and seating chart using a computerized systemTakes and manages reservations in restaurants that allow reservationsBalances the guest flow among the service stations, taking into account requests for a particular table or server depending on availabilityInforms guests when tables are ready, escorts them to table, provides menus and introduces the serverAssists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiencyPerforms other duties as required or assignedQualificationsJob Requirements
Availability to work onsite with a flexible schedule often including evenings and weekendsAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingCompensation: The base pay for this position is $18-$21 per hour
Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more! Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionThe Housekeeping Associate provides constant maintenance and ensures good working conditions of multiple 24-hour facilities including all building, restaurant and retail facilities. Functionally reports to the Retail General Manager and Housekeeping Leads.
Maintains general cleanliness throughout the store including mopping, sweeping and vacuumingWashes and properly stores all dishes, trays, glassware, utensils, cups and small equipment for the departmentChecks water temperature during dishwashing operation to ensure proper temperatureStocks shelves, racks and service stations with restaurant supplies: polishes glassware and silverwareRemoves trash, recycling and compost from receptacles throughout the store and kitchens and brings to appropriate receptacle; cleans, sanitizes and replaces liners in receptaclesPerforms other duties as required or assignedQualificationsJob Requirements
Open availability during operational hours Ability to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to work in an environment with wet floors, extreme temperatures and loud noiseCompensation: The base rate for this position is $17 per hour
Benefits and Perks
Paid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionA Front End Sales Associate/Cashier handles payments and ensures accurate accounting of all transactions, collections and disbursements. Reports to the Retail General Manager and Grocery Manager.
Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate Verifies accuracy of cash bank by counting cash, checks and charge payments at end of shiftObtains and reviews information regarding price changesVerifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift leadReturns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team membersPerforms other duties as required or assignedQualificationsJob Requirements
Ability to remain stationary for periods of up to 8 hoursAbility to bend and stoop on occasionAbility to escort guests to other parts of the facility as circumstances dictateCompensation: This position pays a base rate of $17 per hour.
Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read LessEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionA Warehouse Associate assists the Warehouse Lead with the day-to-day operations of the department to align with Eataly’s targets, mission and policies. A Warehouse Associate ensures accuracy of all deliveries to the warehouse entrance and maintains overall efficient performance. Reports to the Warehouse Lead and Operations Manager.
Unloads, organizes and retrieves deliveries and inventory Communicates and collaborates with other departments as pertains to deliveries, inventories and strategyReturns unsalable merchandise to suppliersMaintains records on the computer related to shipment loading, unloading, transfer of goods, etc.Performs other duties as required or assignedQualificationsJob Requirements
Ability to lift up to 150 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingBasic computer and math skillsForklift driving licenseCompensation: The compensation for this position is $17 per hour
Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Read Less