Front Desk & Customer Experience Team Member
Are you looking for a position that is professional, fast-paced, and genuinely fun? We’re looking for an enthusiastic and organized team member to join our busy dance studio!
This position offers a wonderful variety of responsibilities, the opportunity to work with amazing families and talented instructors, and a fun, supportive team environment. If you’re someone who loves working with people, enjoys staying busy, and can bring positive energy to everything you do, we’d love to hear from you!
Duties & Responsibilities
We are looking for a professional, engaging, and high-energy individual to be the welcoming face of our studio. You’ll help create a positive experience for every dancer and family from the moment they walk through our doors.
Responsibilities include:
Welcoming clients and families with a warm, friendly, and professional attitudeAssisting new and current clients with registration and schedulingManaging client information within our scheduling systemAnswering phone calls and responding to emails in a timely and professional mannerAssisting families with questions, concerns, and general studio needsCoordinating scheduling and future lessons with instructorsProcessing payments and assisting with online account managementCreating fun and engaging weekly emails and newslettersHelping solve problems independently and finding solutions when challenges ariseSupporting studio staff and instructors with day-to-day administrative needsAssisting with various office and studio projects as neededKey Attributes
The ideal candidate is:
Friendly & Customer-Focused: Provides a warm and welcoming experience in person, over the phone, and through digital communicationProfessional & Personable: Comfortable interacting with children, parents, instructors, and studio leadershipA Strong Communicator: Excellent written and verbal communication skillsCreative: Enjoys creating fun, engaging communications and newslettersDetail-Oriented: Able to proofread and accurately manage important informationA Team Player: Comfortable working with everyone from new instructors to studio ownersOrganized & Multitask-Oriented: Can confidently juggle multiple responsibilities in a busy environmentIndependent & Resourceful: Able to take initiative, solve problems, and work independently when neededPositive & Energetic: Brings enthusiasm and a can-do attitude to the studio every dayEducation & Experience
High school diploma or equivalent requiredPrevious customer service experience preferredFront desk or reception experience is a plusExperience with scheduling systems and payment processing is helpfulDance studio or similar service-based business experience is a bonusHours
Mondays-Fridays
2:30 PM–6:30 PM
If you’re looking for a position where no two days are exactly the same, you’ll be part of a supportive team, and you can make a positive impact on the experience of our dancers and families, this could be the perfect fit for you! To apply, please submit your resume and a cover letter.
Serious inquiries only, please.
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