Job Title: Inside Sales Representative
Department: Stores
Reports To: Store Manager and Assistant Manager
Executes all point-of-sale and customer service functions while supporting store operations and driving sales through in-store and phone interactions.
Essential Job FunctionsThe following duties are essential to the role; other duties may be assigned as business needs require:
Provide excellent customer service by greeting customers in person and over the phone.Respond to customer inquiries regarding product availability, pricing, and proper use.Actively sell company merchandise and support team members in achieving sales goals.Build positive customer relationships to encourage repeat business.Job DutiesTo successfully perform the essential job functions, the Inside Sales Representative must:
Operate the BisTrack computer system to calculate pricing, taxes, and totals accurately.Accept payments, issue receipts, and make correct change.Obtain and prepare merchandise selected or requested by customers.Wrap or bag merchandise according to company standards.Stock shelves, counters, and displays with merchandise.Tag, stamp, or label merchandise with correct pricing.Set up and maintain promotional displays and signage.Maintain a clean and organized sales floor, shelves, and counters.Participate in required training programs, both on-site and off-site.Performance BehaviorsTo perform this job successfully, an individual should demonstrate the following behaviors:
Customer Service
- Responds promptly and professionally to customer needs. - Effectively handles difficult or emotional customer situations. - Solicits feedback to improve service quality. - Follows through on commitments.
Oral Communication
- Speaks clearly and professionally in both positive and challenging situations. - Listens actively and seeks clarification when needed. - Responds well to questions and participates in meetings and training sessions.
The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Regularly required to talk and hear.Frequently required to stand, walk, and reach with hands and arms.Occasionally required to lift and/or move up to 80 pounds.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions
Read LessJob Title: Customer Service Representative (Warehouse Inside Sales)
Department: Home Outlet
Reports To: Store Manager or Assistant Manager
Location: Depew, New York
Pay Rate: Hourly Rate $19 - $22 plus Commission Opportunity
Position SummaryThe Customer Service Representative (CSR) plays a key role in creating a positive shopping experience for Home Outlet customers. This position is responsible for greeting and assisting customers, providing knowledgeable product recommendations, processing sales transactions, and maintaining store presentation standards. The CSR supports overall store operations while ensuring a safe and welcoming environment for all.
Key ResponsibilitiesCustomer Experience & Sales- Greet customers in a friendly, professional manner in-store and by phone.
- Provide information regarding product availability, pricing, and use.
- Deliver outstanding customer service with the goal of driving repeat business.
- Assist in selling merchandise and support team members in achieving sales goals.
Store Operations- Accurately process customer purchases using the point-of-sale system.
- Cut materials such as carpet, vinyl, and padding to customer specifications.
- Assist customers in safely loading purchased materials into their vehicles.
- Move merchandise from the receiving area to sales floor and ensure correct placement.
- Tag products with pricing labels in accordance with store guidelines.
- Maintain a clean, safe, and organized store environment by straightening displays and covering materials as needed to prevent weather damage.
- Perform regular inventory counts and update inventory records accordingly.
- Operate forklifts and other equipment safely and in compliance with company procedures.
QualificationsEducation & Experience- High school diploma or GED required.
- Previous retail or customer service experience preferred but not required.
Skills & Competencies- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills with a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfortable with basic technology and point-of-sale systems.
Performance Behaviors- **Customer Focus:** Responds promptly to customer needs and feedback; maintains a positive, solution-focused attitude.
- **Communication:** Speaks clearly and professionally; listens actively and seeks clarification when needed.
- **Dependability:** Follows instructions, takes responsibility for actions, and meets deadlines consistently.
- **Problem Solving:** Approaches challenges calmly; works to resolve issues without assigning blame.
- **Motivation:** Demonstrates initiative and drive; strives for excellence in customer service and teamwork.
- **Safety Awareness:** Follows safety guidelines; uses equipment responsibly and reports unsafe conditions.
Physical RequirementsRegularly required to talk, hear, stand, walk, and reach with hands and arms. Must be able to climb ladders and lift/move items up to 80 pounds. Ability to perform physical tasks for extended periods in a retail environment.
Work EnvironmentExposure to moderate noise and moving mechanical parts. Must be comfortable working in varying environmental conditions (e.g., warehouse or outdoor loading areas). Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
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