Job Title: Career Navigator Reports to: Career Navigator Lead
Position Classification: Non-exempt
Wage range: $19 per hour
Primary Objectives of Position: The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Career Navigators within the Workforce Innovation and Opportunity Act Youth, Adult and Dislocated Worker (WIOA), CHOCIES, SNAP and NCP programs needed.
Essential Job Functions:
Makes appropriate connection for job seekers to open positions resulting in employments.Help businesses recruit the best applicants for their jobs.Interviews customers to assess service needs.Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.Identify job seeker barriers and refer to appropriate resources.Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.Implements prescribed program-related procedures and accurate case management.Provides ongoing case management and serves as a liaison between customers and service providers.Documents all customer interactions through well-written case notes.Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.Ensures that case files meet or exceed programmatic requirements.Provides valued and timely service to both job seekers and employers Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
Qualifications:
Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
Job Title: Business Services/Work Based Coordinator
Reports to: Project Director
Position Classification: Non-Exempt
Primary Objectives of Position: Identify job opportunities for participants and match qualified participants with these employment opportunities. This position is responsible for industry-related expertise based on career pathways, developing relationships with employers, successfully placing participants into jobs, and providing ongoing retention services to both the employer and the participant.
Essential Job Functions:
· Initiates and maintains ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
· Promotes participant placement by making cold calls to potential employers.
· Explain benefits and employment support services provided by the Program to employers, including addressing employers' special needs.
· Research newspapers, agencies, and other resources for job leads.
· Locates jobs for participants who completed educational and training programs.
· Collects data from employers related to job orders including job requirements and skills.
· Matches job skills with applicant qualifications; refers qualified applicants to employers.
· Conducts follow-up after placement and keeps updated regarding future openings.
· Coordinates and attends job fairs to conduct outreach and recruitment activities.
· Assists participants in assessing their job skills for positions; administers and scores standard career assessments.
· Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
· Assists participants in preparing job search portfolio.
· Provides job search/career information workshops and presentations.
· Provides labor market and community resource information.
· Works with Career Planners to exchange participant activity and progress data.
· Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
· Explores innovative strategies to obtain and retain talent with team and employers, such as customized and incumbent worker training options.
· Supports employers with Work Based Learning Opportunities.
· Work closely with the Career Planners to ensure youth are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education: Bachelor's degree from an accredited college or university or equivalent work experience.
Experience: Prefer Minimum of two years' experience in business-to-business sales, staffing, recruiting, or workforce development. Previous experience in workforce development is preferred. Must possess a high degree of proficiency indataentry, Microsoft Office, and state appropriate data entry systems. Requires knowledge of
Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.
Skills/Abilities: Understand recruitment, data entry, and customer requirements; knowledge of methods and techniques of job development and placement; current practices in vocational education; local labor market trends and employment opportunities; effective procedures in identifying and securing community resources and services; ability to communicate effectively in both oral and written form; computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office.
Job Title: Business Services/Work Based Coordinator
Reports to: Project Director
Position Classification: Non-Exempt
Primary Objectives of Position: Identify job opportunities for participants and match qualified participants with these employment opportunities. This position is responsible for industry-related expertise based on career pathways, developing relationships with employers, successfully placing participants into jobs, and providing ongoing retention services to both the employer and the participant.
Essential Job Functions:
· Initiates and maintains ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
· Promotes participant placement by making cold calls to potential employers.
· Explain benefits and employment support services provided by the Program to employers, including addressing employers' special needs.
· Research newspapers, agencies, and other resources for job leads.
· Locates jobs for participants who completed educational and training programs.
· Collects data from employers related to job orders including job requirements and skills.
· Matches job skills with applicant qualifications; refers qualified applicants to employers.
· Conducts follow-up after placement and keeps updated regarding future openings.
· Coordinates and attends job fairs to conduct outreach and recruitment activities.
· Assists participants in assessing their job skills for positions; administers and scores standard career assessments.
· Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
· Assists participants in preparing job search portfolio.
· Provides job search/career information workshops and presentations.
· Provides labor market and community resource information.
· Works with Career Planners to exchange participant activity and progress data.
· Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
· Explores innovative strategies to obtain and retain talent with team and employers, such as customized and incumbent worker training options.
· Supports employers with Work Based Learning Opportunities.
· Work closely with the Career Planners to ensure youth are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education: Bachelor's degree from an accredited college or university or equivalent work experience.
Experience: Prefer Minimum of two years' experience in business-to-business sales, staffing, recruiting, or workforce development. Previous experience in workforce development is preferred. Must possess a high degree of proficiency indataentry, Microsoft Office, and state appropriate data entry systems. Requires knowledge of
Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.
Skills/Abilities: Understand recruitment, data entry, and customer requirements; knowledge of methods and techniques of job development and placement; current practices in vocational education; local labor market trends and employment opportunities; effective procedures in identifying and securing community resources and services; ability to communicate effectively in both oral and written form; computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office.
Job Title: Business Development Representative (BDR)
Department: Business Services
Reports To: Business Development Lead
Location: East Texas Workforce Development Area
FLSA Status: Non-Exempt
Position Summary
The Business Development Representative (BDR) is responsible for engaging employers across the East Texas region to promote workforce solutions and support regional economic development. This position serves as a primary liaison between the workforce system and the business community, identifying employer needs and connecting them to qualified talent and workforce programs.
The BDR plays a critical role in expanding employer partnerships, increasing utilization of workforce services, and supporting successful employment outcomes for job seekers. This position works collaboratively with internal teams, including Employment Services (ES), Reemployment Services and Eligibility Assessment (RESEA), and Business Outreach to align employer needs with available workforce resources.
Essential Duties and Responsibilities
· Outreach and market to businesses the services available through Workforce Solutions East Texas (WSET).
· Identify, recruit, and engage employers for participation in workforce programs and services
· Initiate and maintain ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
· Conduct outreach activities including cold calls, emails, site visits, and networking events to expand employer partnerships and participation.
· Promote business-oriented Workforce Solutions services, including those offered by Texas Workforce Commission, the East Texas Workforce Board, and grant funded initiatives at the contractor level.
· Produce, track, and document tangible outcomes from business relationships including job postings, hiring events, On-the-Job Training contracts, Work Experience contracts, training opportunities, and incentive programs
· Collaborate with ES and RESEA staff to identify qualified candidates for employer needs
· Collaborate with WSET Program staff to identify employment opportunities for individuals with specific needs.
· Conduct labor market research to identify high-demand industries and emerging workforce needs
· Develop and maintain long-term relationships with employers to support retention and repeat engagement
· Initiates follow-up contact with employers to determine satisfaction with services and plan for quality improvement.
· Plan, coordinate, schedule, and execute employer meetings, presentations, and hiring events (in-person and virtual)
· Participates in community events, interagency events, and employer engagement activities to foster networking and public relation opportunities.
· Maintain accurate and timely documentation of employer contacts, services, and outcomes in designated systems
· Ensure confidentiality and compliance with all applicable policies, procedures, and regulations
· Stay current on workforce programs, labor market trends, and innovative business engagement strategies
· Achieve monthly Scorecard Goals
· Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
Minimum Qualifications
· Bachelor's degree in Business Administration, Marketing, Public Administration, or a related field; or equivalent combination of education and experience
· Minimum of one (1) year of experience in business development, sales, workforce development, or a related field
· Valid driver's license and ability to travel within the service area
Preferred Qualifications
· Experience in workforce development or public workforce systems
· Knowledge of labor market information and regional economic trends
· Experience working with diverse employer groups and community partners
· Minimum of 2 years' business customer success management preferred
Knowledge, Skills, and Abilities
· Strong verbal and written communication skills
· Ability to speak effectively and professionally to groups
· Ability to build and maintain professional relationships with employers and stakeholders
· Effective organizational and time management skills with the ability to manage multiple priorities
· Analytical skills to interpret data and track performance outcomes
· Ability to work independently and collaboratively in a team environment
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) systems
· Understanding of workforce programs, employment services, and business engagement strategies
Performance Measures
· Number of new employers engaged and partnerships established
· Employer participation in workforce programs and services
· Job orders developed and filled in collaboration with ES and RESEA teams
· Contracts developed and filled in collaboration with Workforce Programs (WEx, OJT, Apprenticeships)
· Number of qualified referrals and successful job placements
· Outreach activities documented (calls, emails, visits, meetings)
· Employer retention and repeat engagement
· Participation in hiring events and community outreach initiatives
Working Conditions
· Frequent travel within the East Texas region
· Occasional evening or weekend work for events and employer engagement activities
· Work is performed in both office and field environments
Physical Requirements
· Ability to sit, stand, and travel for extended periods
· Ability to lift up to 20 pounds, as needed
Equal Opportunity Employer
Job Title: Career Planner
Reports to: Operations Manager
Position Classification: Non-exempt
Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.
Essential Job Functions:
Makes appropriate connection for job seekers to open positions resulting in employment. Help businesses recruit the best applicants for their jobs. Outreach within the community Interviews customers to assess service needs. Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.Identify job seeker barriers and refer to appropriate resources. Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement. Implements prescribed program-related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Documents all customer interactions through well-written case notes. Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education. Ensures that case files meet or exceed programmatic requirements. Provides valued and timely service to both job seekers and employers. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
Qualifications:
Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account,
Job Title: Career Navigator Reports to: Career Navigator Lead
Position Classification: Non-exempt
Wage range: $19 - $21 per hour
Primary Objectives of Position: The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Career Navigators within the Workforce Innovation and Opportunity Act Youth, Adult and Dislocated Worker (WIOA), CHOCIES, SNAP and NCP programs needed.
Essential Job Functions:
Makes appropriate connection for job seekers to open positions resulting in employments.Help businesses recruit the best applicants for their jobs.Interviews customers to assess service needs.Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.Identify job seeker barriers and refer to appropriate resources.Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.Implements prescribed program-related procedures and accurate case management.Provides ongoing case management and serves as a liaison between customers and service providers.Documents all customer interactions through well-written case notes.Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.Ensures that case files meet or exceed programmatic requirements.Provides valued and timely service to both job seekers and employers Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
Qualifications:
Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
Job Title: Career Planner
Reports to: Operations Manager
Position Classification: Non-exempt
Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.
Essential Job Functions:
Makes appropriate connection for job seekers to open positions resulting in employment. Help businesses recruit the best applicants for their jobs. Outreach within the community Interviews customers to assess service needs. Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.Identify job seeker barriers and refer to appropriate resources. Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement. Implements prescribed program-related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Documents all customer interactions through well-written case notes. Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education. Ensures that case files meet or exceed programmatic requirements. Provides valued and timely service to both job seekers and employers. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
Qualifications:
Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account,
Case Manager/Career Navigator
Company: Dynamic Workforce Solutions
Location: Jasper, Texas
Type: Full-Time, non-exempt
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
Your Impact
Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.
Your Responsibilities
You will aid customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or attain employment skills.You will help customers engage in self-assessment; obtain occupational information; explore the full range of employment opportunities and/or training; and present themselves effectively as candidates.You will identify and remove barriers for employment and retention.You will implement prescribed program-related procedures and provide effective case management.You will provide guidance and other assistance to help the participant retain employment.You will accurately document case records and prepare reports.Requirements
Education: Minimum of a bachelor's or equivalent experience is required. Areas of specialization may include Human Resources, Communications, Business, Psychology or other related field.
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review.
Skills/Abilities: Be able to understand the recruitment, data entry, and customer requirements for all funding streams, understand and follow program policy. Knowledge of employment recruiting practices. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office. Excellent verbal and written communications skills are necessary; ability to accurately document customer interactions through well-written case notes is a must. Knowledge of business practices within specific industry is preferred. Must have the ability to work in a fast-paced and diverse environment. Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training. Must have valid driver's license and adequate vehicle insurance coverage.
Living Dynamic
We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.
To apply, go to:
Dynamic Workforce Solutions is an Equal Opportunity Employer
Dynamic Workforce Solutions
Job Title: Career Navigator
Position Classification: Non-Exempt
Wage: $22.50 - $26
Office Location: 914 Penn Avenue, Floor 6, Pittsburgh, PA 15222
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
Your Impact
Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.
Below is a link that will help understand what it is like to be case manager:
https://ajcasemanagement.com/like-case-manager-i-become-one/
Primary Objectives of Position: Functions as the central focus of services to job seekers and referred customers. Provides eligibility determination, orientation, and assessment. Orients, interviews, and counsels customers. Recommends most appropriate training/non-training program for each customer. Provides career counseling, job development, and placement assistance to personal caseload of participants.
Essential Job Functions:
Effectively and accurately communicates overview of WIOA program and services.Follows established case management and allied program procedures for orientations.Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties.Demonstrates effective presentation and group management skills.Effectively facilitates workshops and/or classroom activities.Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required.Demonstrates ability to accurately prepare, either in manual or automated format, all forms and records.Submits appropriate program applications, forms, and records in a timely manner.Demonstrates ability to accurately interpret and communicate assessment results to the participant.Demonstrates knowledge and ability to prepare appropriate program service plans.Collaborates with Business Services Representative on work experience process.Develops the service plan and service strategy for customers.Demonstrates ability to accurately prepare appropriate enrollment forms and documents.Submits appropriate program enrollment documents and records in a timely manner.Prepares accurate and appropriate case notes.Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems.Accomplishes data entry and related activities correctly and within acceptable time limits.Maintains accurate and appropriate files and records for individual participants.Manages and monitors distribution of support services following established policy and procedures.Provide ongoing counseling to participants towards their expressed goals.Prepares accurate and reliable budget projections for each participant.Takes appropriate actions with participants within program requirements (follow-up, sanctions, terminations, etc.).Demonstrates knowledge of various community resources and makes referrals as appropriate.Collaborates with other internal staff to assist participants in developing effective résumés and cover letters.Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance.Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program.Demonstrates ability to create or use existing, plan, and implement activities in order to reach individual program goals.Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals.Contributes to the success of overall program outcomes based on applicable program reports.Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Education: Bachelors' degree in human services, business, education, or related field from an accredited four-year college or university and/or Transferable skills.
Required Competencies:
Ability to respond to common inquiries or complaints from participants, regulatory agencies, or members of the community agencies and business community.Ability to effectively present ideas verbally and give detailed briefings and training classes to staff, management, public groups, and customers.Ability to write effectively using correct English preparing memos, letters, reports, and customer case notes.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of labor market and other allied information to facilitate the career development and case management processStrong organizational skillsExcellent written and verbal communication skillsComputer proficiencyAdditional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
Job Title: Career Navigator
Position Classification: Non-Exempt
Type: Full time
Wage: $17.81 to $19.25
Office Location: Green Country- Sallisaw, OK
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
Your Impact
Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.
Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;
Essential Job Functions:
Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training. Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services. Performs visits to customers' homes, training providers' sites, and /or employment sites.Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.Coordinates service provider activities.Implements prescribed program related procedures and accurate case management.Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)Provides employment services on an ongoing basis.Provides guidance and other assistance to help the participant retain employment.Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
