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  • RETAIL SALES ASSOCIATE  

    - El Paso
    We Don't Follow Trends, We Create Them. Make some serious Cash! Comm... Read More
    We Don't Follow Trends, We Create Them. Make some serious Cash! Commission and Other Earnings Potential: $22,880 - $300,000 Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment What You'll Do * Thrives in an environment that rewards for delivering world-class service and delighting our guests. * Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. * Accurately and efficiently process sales orders, adhering to cash handling protocols. * Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions. * Address customer concerns independently whenever possible * Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists. * Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks. * Meet and exceed sales goals, align to KPI's and performance standards. * Complete any additional tasks as assigned by management. What You Bring * Legally authorized to work in the US. * At least 18 years old. * Ability to lift, tug, and pull 25 Ibs with or without accommodation. * High school diploma or equivalent, preferred 1 year customer service and/or sales experience, preferred. * Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to. * Conveys information in a way that inspires action. * Get excited by developing and sharing fresh ideas. * Ability to work flexible hours, including weekends and holidays. * Communicates information in a motivating manner that prompts action. * Flourishes in an environment that values exceptional service and customer satisfaction. * Maintain reliable attendance. Learn more about who we are and the causes we support here. Apply now and find your home at Ashley! Compensation: Minimum annualized pay is $22,880 for full-time employees (who receive only hourly pay their first two weeks), plus biweekly incentive pay based on attainment of written sales, with no maximum earnings, and bonus potential for attainment of specified sales goals. After an initial two-week training period, eligible employees can earn commissions and incentives on sales, bonuses, and other weekly and monthly incentives based on sales performance, with no maximum earnings. Commission and other incentive amounts differ based on product types and sales volume. Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include 401(k), Paid Time off, Paid Training, Health, Vision and Dental Insurance. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Orland Park
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment Compensation: This position pays an hourly rate of $16.00-$19.00. Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include 401(k), Paid Time off, Paid Training, Health, Vision and Dental Insurance. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Harlingen
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Joplin
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Lexington
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Fort Worth
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • DISTRIBUTION CENTER MERCHANDISE PREP ASSOCIATE  

    - College Station
    Ashley has immediate openings for Entry and Senior level Distribution... Read More
    Ashley has immediate openings for Entry and Senior level Distribution Center Associates and Merchandise Prep Associates. No Experience Necessary and Advancement Opportunities available! Distribution Center Associates and Merchandise Prep Associates work in a warehouse setting unloading trucks, moving, lifting, and unpacking and prepping furniture and mattresses. NOW OFFERING ON DEMAND PAY OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: * Competitive Pay * Generous Paid Time Off (PTO) * Opportunity for advancement * Medical, Dental, Vision, & Retirement Benefits * 401k Plan * Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: * Unloading trucks, moving, lifting, and unpacking furniture and mattresses. * Assemble and prep furniture for delivery or pick-up. * Ensure the company objective of total customer satisfaction and quality first expectation. * Ability to locate merchandise in designated shipping bays for delivery. * Responsible to repackage all returned, pulled, repaired or return to vendor merchandise prior to relocation into racks. * Service customers by assuming all aspects of warehouse customer pickups, including unpacking, inspection, meeting customers, payment and loading. * Must be able to safely maneuver furniture on a two-wheel dolly without the aid of another person. * Cleaning and organizing warehouse. * Assist with various warehouse tasks when needed. * Other duties as assigned. KNOWLEDGE/SKILLS/ABILITIES: * Ability to communicate in the English language in both speech and writing. * Ability to carry out goals and instructions and to follow through on assignments. * Demonstrates a customer focus. * Ability to safely move up to 50 lbs. or more with assistance * Ability to maintain heavy physical activity during shift. * Ability to use a two-wheeler. * Ability to bend, stoop, reach, stand, and walk frequently. * Ability to work in in-door/out-door climate. PHYSICAL REQUIREMENTS: * Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc. * Must be able to hear and understand speech to interact with others. * Must be able to speak so that others will be able to understand. * Will remain on one's feet in an upright position and move about on foot. * Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level. * Will lift and carry objects up to 50 lbs. or more with assistance; transport loads of up to 100 lbs or more. * Will work predominately in a warehouse environment; Potential exposure to oil, latex, and spray paint, household chemicals, biological odors and household dusts; moderate office noise. Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law. Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Saint Peters
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Findlay
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • CUSTOMER SERVICE REPRESENTATIVE  

    - Tyler
    Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany