Dreamcrafters Management is excited to offer an incredible opportunity for enthusiastic, motivated individuals to join our team in Columbia, MD. We are committed to delivering affordable and reliable communication services to individuals and families in our local communities. Our Marketing & Sales Assistant position plays a key role in supporting our mission to connect people, drive business growth, and improve access to essential telecommunications services. You'll be at the forefront of promoting Verizon 5G innovative solutions while helping to bridge the digital divide for underserved communities.
What You'll Do:Learn the ropes of marketing and sales through hands-on training and real-world experienceAssist with the development and execution of marketing campaigns to promote Frontier products and servicesConnect with potential customers to understand their needs and offer the best solutionsCollaborate with experienced sales professionals to generate new leads, nurture relationships, and close salesParticipate in training sessions that will build your skills in marketing strategy, customer outreach, and sales techniquesHave the opportunity to grow and advance as you gain experience and prove your skillsWhat We're Looking For:A strong desire to learn and grow in the marketing and sales fieldsGood communication skills and the ability to connect with peopleA friendly and approachable personality with a customer-first attitudeBasic computer skills and the ability to work with technologyA strong work ethic and the ability to work independently as well as part of a teamA positive attitude and a drive to meet and exceed goalsWhile previous experience in sales or marketing is a plus, it's not required! We're looking for individuals who are excited to start a career and develop their skills with the support of a leading company.
Why Choose COMPANY?Comprehensive Training & Support: You'll receive hands-on training to help you succeed. Our team will support you every step of the way as you learn and grow in the role.Career Growth Opportunities: You'll have the chance to advance to higher positions within the company as you build your skills and experience.Competitive Pay & Incentives: We offer a competitive starting salary, plus performance-based bonuses to reward your hard work and achievements.A Positive & Collaborative Work Environment: Work alongside a team of supportive, motivated professionals who are dedicated to your success. Read LessDreamcrafters Management is a customer relations firm in the Columbia, MD area that specializes in innovative sales solutions that capitalize on quality customer service and direct communication. We take pride in a customer service and sales approach that hones in on the customer's needs, wants, and ultimate satisfaction. Although the sales industry typically involves mass media outreach campaigns, we believe that the best way to ensure long-term customer retention is to provide thoughtful, hands-on, and ongoing sales and customer support that adequately meets customer needs while exceeding their expectations.
Due to our personalized approach to customer service, we have seen substantial growth in our profit margins and customer acquisition over the last year. We are now aiming to expand our operations into 5 new locations over the next 18 months and to continue to acquire new markets and customers across the country.
Because of these goals, we are in need of new Customer Service Team Members to join our up-and-coming team! As a Customer Service Team Member with Dreamcrafters Management, your core responsibilities include forging quality relationships with prospective customers, assisting in the scheduling of installation appointments, troubleshooting customer inquiries and closing sales. You will learn vetted sales techniques, customer service strategies, and customer relations methods that will help you be successful in this role.
Responsibilities of a Customer Service Team Member:Build lasting relationships with customers by providing accurate product information and suggesting products that effectively solve their concernsStay up-to-date on all available products, services, and promotions to ensure the most accurate information is presented to prospective customersAct as the liaison between customers and the company, collecting valuable feedback and passing along critical informationAssist customers in analyzing options, processing orders, placing requests, and scheduling delivery and installation datesTroubleshoot all customer issues regarding pricing, billing policies, coverage issues, and customer service disputesQualifications of a Customer Service Team Member:Previous experience in sales and/or customer service, preferredOutgoing personality, able to communicate effectively with all kinds of peopleStrong work ethic, desire to learn and grow with a companyAbility to take and implement constructive feedback when necessaryMultilingual candidates are encouraged to apply Read Less
