Case Manager - Residence
Summary
Following a Housing First approach that prioritizes providing permanent housing to people experiencing homelessness, Downtown Women's Center seeks a Case Manager to contribute directly to breaking the cycle of homelessness for individuals in our Project Based programs. The Housing First approach views housing as the foundation for life improvement and enables access to permanent housing without prerequisites or conditions beyond those of a typical renter. Permanent Supportive Housing (PSH) is targeted to individuals and families with chronic illnesses, disabilities, mental health issues, or substance use disorders who have experienced long-term or repeated homelessness. Supportive services are offered to support residents with housing stability and individual well-being. The ideal candidate works closely with an interdisciplinary direct-service team to empower residents and build a safe community that promotes stabilization and housing retention. This Temporary position will provide monitoring and short-term interventions as needed for residents, maintain a caseload, conduct assessments, develop Individual Service Plans, and referrals. The ideal candidate promotes housing first principles and best practices like Trauma Informed Care, Harm Reduction and other evidence-based practices.
Essential Functions
Provide individualized intensive case management services for residents at San Pedro location as guided by DHS Statement of Work and program needs. Collaborate with residents to complete assessments and individual service plans; identify resources and provide referrals and follow-up on a routine basis. Accompany residents to occasional appointments for advocacy support as needed. Advocate for residents to ensure resources and services are received; collaborate across departments to ensure continuity of care. Approach residents and peers with a trauma informed lens cultural competency approach. Provide in person intensive case management services to residents with an emphasis on developing housing stability and life skills. Regular monthly home visits that include looking for indications that home, health, or some assistance with activities of daily living is needed. Link residents to internal and external resources to increase social skills, ensure financial security, improve physical and mental health, assist to retain housing, and increase residents' self-sufficiency. Identify residents who are ready to move-on to independent housing and provide housing navigation services to assist them in attaining this goal. Conduct and coordinate regularly scheduled support group workshops. Ensure accurate and timely records on residents and services provided to each resident; oversee and improve upon current resident tracking and case file systems. Input resident data and progress notes into the HMIS and/or CHAMP system in a timely manner as indicated by funding contract and the DWC Documentation Policy. Participate in community meetings/events and serve as a representative of DWC at community events. Provide annual, quarterly, monthly and weekly written reports to the Case Manager Supervisor. Additional duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies
Problem-Solving and critical thinking ability Communication Proficiency Active Listening Flexibility and adaptability Customer service Teamwork Conflict management Cultural humility Professional boundaries and self-awareness Time Management and ability to prioritize tasks Fundamental understanding of Domestic Violence and the Cycles of DV
Required Education and Experience
Bachelor's or Master's degree in social work/related field or relevant experience preferred Minimum two years' experience as a Case Manager with similar population, knowledge of community resources required
Required Knowledge/Skills/Position Qualifications
Familiarity with supportive housing or other residential or shelter facilities in DTLA area strongly preferred Knowledge of issues related to homelessness, mental illness, chronic health issues, and older adults preferred An understanding of the stages of change along with the cycles of domestic violence Ability to exercise and model good judgment, active listening and crisis intervention skills Strong written and oral communication skills required; proven ability to communicate with diverse audiences Strong multi-tasking skills and proficiency in balancing direct service responsibilities with data management responsibilities Strong interpersonal skills and ability to collaborate with a diverse group of staff, interns and volunteers Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines Familiarity with permanent supportive housing model or other residential or shelter facilities in Los Angeles preferred Ability to be flexible with hours when needed HMIS experience and/or knowledge of data collection tools to track client progress CHAMP experience and/or knowledge of data collection tools to track client progress Cultural humility. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
Additional Eligibility Qualifications
Criminal background check and security clearance required. Oral and written fluency in Spanish and English a plus.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would also require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Office hours are 8:00 am to 4:30 pm, Monday through Friday, with the flexibility to work evenings and weekends when necessary. Please note that the Permanent Supportive Housing Program operates 24hours a day.
Travel
Some local travel to meetings, trainings, and for other activities may be required.
Work Environment
Professional office setting, with frequent use of standard office equipment. Ability to lift up to 20 lbs., bend, stand, and move between offices as necessary. Onsite position, requiring equal time spent at both DWC locations. This position work out of office spaced that are within the same building that participants live. Specific vision abilities required by this job include close vision (e.g., ability to see a computer screen) and ability to adjust focus. The role requires verbal crisis intervention, which may involve the ability to quickly move from an office to another location to help resolve the matter
Pay Range
$28.61-$29.70/hour
Work Authorization/Security Clearance (if applicable)
Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.
Fair Chance Act Statement
Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.
Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $28.61 - $29.70 per hour
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