Your Opportunity to Shine in Hospitality!
Primary Objective:
As our Sales Group Coordinator you’ll play a vital role in supporting our dynamic Sales Team. You’ll help drive success by managing all facets of group room blocks and essential customer data, creating engaging flyers, producing timely reports, and coordinating across departments to keep everything running smoothly. You’ll also be the friendly voice on the other end of the line, making a lasting first impression and helping kick-start the sales journey for our guests. Most importantly, you’ll embody our commitment to CARE — creating positive connections and providing exceptional service from the very first interaction.
What You’ll Do:
· Coordinate and manage group room blocks from the initial contract through departure.
· Enter and maintain group bookings in the system (Delphi.fdc, OnQ R&I, and PEP)
· Communicate with clients to gather rooming lists, special requests, arrival/departure details, and changes.
· Monitor room block pickup and release unused inventory by cutoff dates.
· Generate and distribute group resumes as needed.
· Work closely with Front Office and Reservations teams to ensure accurate room assignments and billing.
· Handle group guest inquiries regarding reservations, changes, and special needs.
· Review group bills for accuracy and assist with resolving billing disputes.
· Prepare reports on group pickup, attrition, and other relevant metrics.
· Provide administrative support to the Sales team as needed.
• Greet clients warmly and answer incoming calls with professionalism and courtesy
• Maintain a neat, welcoming office environment and present yourself with professional polish
• Keep sales files organized, up-to-date, and easy to navigate
• Generate and distribute daily, weekly, and monthly sales and pickup reports
• Assist with creating visually appealing sales materials and presentations
• Respond promptly to inquiries via phone, email, and at events or tradeshows
• Collaborate effectively with all hotel departments to ensure seamless communication
• Support social media efforts by gathering property content, posting weekly, and exploring collaboration opportunities
• Take on special projects and other duties as needed with a proactive mindset
What We’re Looking For:
• Friendly, positive, and guest-focused attitude
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Previous administrative office experience required; hotel background preferred
• Familiarity with Hilton systems, specifically PEP a big plus
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) as well as Canva
Physical Requirements & Work Environment:
This role may involve sitting, standing, walking, and lifting (up to 25 lbs). Occasional trips up and down stairs and exposure to outdoor conditions may occur. A moderate noise level is typical of the work environment.
Why Join Us?
We’re more than just a hotel — we’re a team that believes in teamwork, personal growth, and delivering exceptional experiences. If you’re detail-oriented, people-driven, and excited about hospitality, we’d love to welcome you to the team!
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.
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