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Double Star Hospitality Westlake
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  • Guest Service Supervisor  

    - Westlake
    Job DescriptionJob DescriptionBenefits/Perks Flexible SchedulingCareer... Read More
    Job DescriptionJob DescriptionBenefits/Perks Flexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.
    The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service. 
    Responsibilities: Supervise front desk staffRespond to guest concerns and resolve them appropriatelyCoordinate with other departments within the hotel to ensure guest satisfactionAnticipate the needs of guests and build rapportUphold the highest standards of cleanliness, sanitation, safety, and conductMaintain accurate records of registration and payment information Qualifications: High school diploma/GED required Familiarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environment Read Less
  • Hotel Maintenance Manager  

    - Westlake
    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesThorough... Read More
    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesThorough training on proper cleaning and disinfectingCareer Growth OpportunitiesFun and Energetic EnvironmentOngoing trainingJob SummaryWe are looking for a professional Hotel Maintenance Manager to join our team. You will be responsible for taking care of our hotel’s infrastructure as well as managing maintenance personnel and planning renovation and repair projects. 
    As the Hotel Maintenance Manager, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. 
    Your primary goal is to ensure our hotel is safe and functional for guests and employees.
    ResponsibilitiesInspect hotel regularly to ensure it meets safety standardsArrange for routine maintenance in hotel rooms and public areasUndertake repair and maintenance projects without disturbing guestsSupervise a team of maintenance techniciansUpdate operational procedures and process manuals, as necessaryCommunicate all problems and resolve them or make recommendations to upper management for resolutionManage relationships with contractors and service providersMaintain budgets, expenses and activity logsQualificationsBachelor’s Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience acceptedSupervisory maintenance or construction management experience preferredAbility to quickly diagnose the root cause of failures and suggest appropriate solutionsIn-depth knowledge of health and safety regulationsDemonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany