We are seeking a highly motivated and customer-focused Service Advisor to join our busy automotive dealership. As the liaison between customers and our service technicians, the Service Advisor plays a crucial role in ensuring a positive customer experience, accurately diagnosing customer concerns, and managing service workflow efficiently. The ideal candidate will have an understanding of vehicle maintenance and repair, excellent communication skills, and the ability to thrive in a fast-paced environment. Join our team and become part of a dynamic, customer-focused service department that values quality, integrity, and teamwork.
Scheduled Hours:Full-time, Monday Friday, 6:45am-5:00pm and every third SaturdayEvery third Saturday 8:00am-3:00pm (When working a Saturday, you will be given the following Monday off)Work Environment:This is an in-store position, working in the Service Drive in a fast-paced dealershipFrequent interaction with customers and technicians.Standing and walking for extended periods.Lifting items up to 25 lbs.Work schedule includes Saturdays and extended hours as needed.Compensation Structure:100% commission-based unlimited earning potential based on performanceAdvisors' compensation varies depending on performance but typically range from $65k - $100k+ annually.Key Responsibilities:Greet customers in a friendly and professional manner.Listen to customer concerns and accurately document service needs and vehicle issues.Provide detailed cost estimates and explain recommended services and repairs clearly.Coordinate vehicle inspections and diagnostic procedures with technicians.Communicate technician findings to customers and obtain necessary repair approvals.Monitor service progress and keep customers informed throughout the repair process.Ensure all repair orders are properly documented and closed in a timely manner.Discuss additional services and maintenance based on vehicle history and inspection results.Handle customer inquiries, concerns, and complaints with professionalism and efficiency.Maintain a clean and organized service drive and customer lounge area.Assist in scheduling appointments and managing the service calendar.Follow all dealership and manufacturer policies, procedures, and compliance guidelines.Qualifications:High school diploma or equivalent required; post-secondary education or technical training preferred.Minimum 1-2 years of experience in an automotive service advisor or related customer service role.Knowledge of automotive systems, maintenance schedules, and repair terminology preferred.Excellent interpersonal and communication skills.Ability to multi-task and manage time effectively in a high-volume environment.Proficiency with service management software (e.g. CDK) is a plus.Valid driver's license and clean driving record.Must be able to pass pre-employment drug screen and background checkProfessional experience in a similar role preferredAble to lift 25 lbs.Benefits:Competitive pay with performance-based compensationHealth and dental insuranceSupplemental vision, dental, and life insurancePaid time off and holidaysClosed on major holidaysShort-term disability insuranceLife insurance coverage at no cost, fully paid by the employerEmployee Assistance ProgramFitness Club Discount401(k) retirement plan with company match.Employee discounts on parts and servicesOngoing training and career advancement opportunitiesFast-paced, high-energy environmentSupportive, friendly, and positive company cultureAny physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Don Ayres is an Equal Opportunity Employer.
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