SUMMARY:
The Business Sales Consultant will maintain high activity levels in pursuit of new business by positioning Dobson Fiber as the network provider of choice. The Business Sales Consultant will be responsible for contracting Dobson Fiber products and services in an assigned territory and will generate new monthly revenues by acquiring new accounts.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Adhering to processes and procedures to achieve account objectives regarding new sales, revenue enhancement, expenses, and customer retention.Coordinate and direct technical resources to support customer information requests related to products and services such as Voice, Data, and managed Services.Develop and communicate customer expectations to support the migration of Voice, Data, and IT services onto the Dobson Fiber Platform.Develop and conduct effective presentations to understand Dobson Fiber products and services effectively.Develop a high level of expertise about the Dobson Fiber Product set through training attendance and employee interaction.Work with the appropriate departments to ensure efficient, courteous handling of new sales and implementations. Report and update daily activity in SalesForce.com.Complete all training programs as required for the position.Maintain proper sales paperwork and proposals throughout the approval process.Concerted effort to learn and grasp technology.Perform general office duties and other duties as assigned.QUALIFICATIONS INCLUDE:
College degree in a related field Minimum 3 years of experience in business to business outside sales.Must have sales experience with a successful background in exceeding sales targets, account development, and prospecting.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Strong overall knowledge of the technology industry and possess technical aptitude. Thoughtful decision-making style with an emphasis on listening.Ability to prioritize a heavy workload and remain organized.Strong written and verbal communication skills, including leading executive discussions.ENVIRONMENTAL/WORKING CONDITIONS
Some business travel required for this positionIndoor office environmentPHYSICAL REQUIREMENTS
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of office machinery. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone.
Read LessESSENTIAL FUNCTIONS:
The Structured Cabling Installer handles responsibilities related to the installation, repair, and maintenance of cable systems and associated hardware. In this role, your duties require you to use hand and power tools as well as work in small spaces and from various heights. Will be working in Multiple Dwelling Units such as Hotels, and Apartments.
REQUIREMENTS
Install, maintain, and repair CAT5E, CAT6, Fiber Optics, and low voltage cable systems.Conduct thorough inspections of cable lines to ensure they are working optimally.Troubleshoot and resolve issues related to cable systems, including signal problems, damaged cables, or other technical issues.Provide consultation services to clients, advising them on the best cable systems to meet their needs and preferences.Perform regular maintenance on cable systems to prevent future issues and ensure optimal performance.Work closely with the rest of the team to develop and implement strategies for improving the quality of our cable services.Maintain a high level of professionalism and adhere to company standards and regulations at all times.Provide exceptional customer service, addressing clients' queries and concerns promptly and effectively. Other duties as assigned.QUALIFICATIONS
At least 2 years of experience working with CAT5E, CAT6, Fiber Optics, and low voltage cable systems.Proven track record of installing, troubleshooting, and repairing various types of cable systems.Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues effectively.Strong customer service skills, with the ability to communicate clearly and effectively with clients.Knowledge of industry standards and regulations.Ability to work well as part of a team, as well as independently.High level of professionalism, with a commitment to upholding company standards and values.Ability to work under pressure and manage multiple tasks simultaneously.Excellent physical condition, as the job may involve lifting heavy equipment and working in tight spaces.Valid driver's license, as the job may involve traveling to different client locations.ENVIRONMENTAL/WORKING CONDITIONS
Travel required based on location(s) supported. Read LessABOUT THE JOB
Technical Support Tier 1 under general supervision will provide technical software, hardware and network problem resolution for Dobson Residential voice and internet users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. The Tier 1 Support Techs work within the Dobson ticketing system to create detailed work logs and technical documentation in resolving customer issues.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Identify and interpret customer needs and determine appropriate action.Perform Support for a variety of DSL/FTTH/VOICE solution problems. This will require troubleshooting and in-depth telephone support to analyze and resolve reported troubles. Provide professional customer service skills such as positive language, communications skills, problem solving skills, flexibility and obsessive attention to detail.Work with other Support Team Members to resolve reported trouble incidents and ensure timely resolution. Monitor open trouble incidents and ensure timely resolution. Manage field service technicians through resolution of customer trouble ticket.Identify problems and risk areas and be able to advise management of actions required to mitigate their impact. Notify Tier 2 Support of any potential problems or areas of concern.Participate in the on-call rotation as agreed by the Support Team.Other duties as assigned.Collaborate with business stakeholders to gather requirements, provide technical expertise, and recommend best practices.QUALIFICATIONS
High School, Vocational, or applicable short course diploma.2 to 4 years of experience working in a Help Desk/Tech Support position. Working knowledge of various operating systems, routers, and customer premise equipment.DESIRED QUALIFICATIONS:
Microsoft, A+, or MCP certification.Cisco CCNA certification.SPECIAL REQUIREMENTS:
Flexible Shift Schedule. On Call Rotation.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Work is primarily performed in a professional office environment.Occasional business travel may be required based on business needs.PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position with or without reasonable accommodation.Requires the ability to communicate effectively and utilize standard office technology and equipment.May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
ABOUT THE JOB
The Quote Desk Analyst is responsible for assisting with the process that will deliver a competitively priced quote to a prospective customer. Will work closely with multiple teams internally, as well as build and maintain relationships with various strategic partners. The Quote Desk Analyst is responsible for approving inputs, keeping detailed records of all quoting activity. This position will have an understanding of the telecommunications industry, financial acumen, and an ability to work well between multiple internal and external teams.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Work closely with internal sales team, gathering the pertinent data needed to produce a quoteEnsure continual improvement of the quoting process.Knowledge in analytical problem solving, with the ability to distill key insights from multiple data sources.Obtain and review customer documentation for accuracy and completeness.Interface with internal and external customers to effectively resolve documentation, quality, and deliverable issues.Generate complete quotes, including all cost components.Ensure internal documentation and system procedures are timely and accurately completed.Ensure quote is complete, accurate and meets customer needs.Responds to internal response goals, customer expectations and customer feedback.Assist with general salesforce questions.QUALIFICATIONS
Bachelor’s degree in Finance, Economics, Accounting, or Business-related field required.Sound grasp of telecommunications, networking, and information technology.Ability to make financially sound business decisions based on profitability models.High proficiency with standard PC office tools.Experience in the telecommunications industry strongly preferred.Demonstrable expertise in generating a professional quote on complex offerings.Good verbal, written and interpersonal skills; interfaces well with multiple disciplines.Self-starter, able to work independently to meet assigned objectives. Ability to meet tight deadlines, produce error-free outputs, and prioritize workload.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Work is on-site in a typical interior/office work environment.PHYSICAL REQUIREMENTS
Visual perception in order to perform activities at distances close to the eyes. Hearing enough to understand and communicate by telephone and in person. Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment.Ability to perform the essential functions of the position with or without reasonable accommodation.Requires the ability to communicate effectively and utilize standard office technology and equipment.May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Read LessABOUT THE JOB
Technical Support Supervisor – Tier 1 is an on-site position leading the Technical Support team responsible for customer facing troubleshooting within the Dobson Organization. The ideal candidate combines a technical understanding, leadership excellence, and a strategic mindset to support operations, enhance departmental efficiency, and deliver proactive data-driven customer experiences.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Lead, coach, and develop a team of Technical Support Representatives, building a culture of collaboration, empathy, and accountability.Work with and develop Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings.Responsible for escalating issues that are unable to be resolved by support to the Network Operations Center.Manage escalation tickets and customer complaints through resolution.Identify problems and risk areas and be able to advise management of actions required to mitigate their impact. Notify management of major network outages and resolutions.Document and modify support related processes and procedures as necessary.Establish and monitor key performance indicators (KPIs) including Average Handle Time, SLA compliance and Customer Satisfaction.Conduct regular one-on-one meetings, performance evaluations and coaching sessions to drive accountability and professional growth.Other duties as assigned.SUPERVISOR RESPONSIBILITIES
Provides leadership, guidance, and support to assigned team members.Assists with employee training, coaching, and performance management.Supports hiring, onboarding, scheduling, and employee development activities.Promotes a positive, professional, and safety-focused work environment.Ensures compliance with company policies, procedures, and applicable regulations.Monitor workload distribution and team productivity to support operational goals.Addresses employee concerns and escalate issues as appropriate.May participate in disciplinary actions, performance evaluations, and corrective action processes.QUALIFICATIONS
High School, Vocational, or applicable short course diploma.6 to 8 years of experience working in a Help Desk/Tech Support position. Strong working knowledge of various operating systems, routers, and network elements.Strong logic and troubleshooting skills.Ability to perform advanced system administration functions and maintenance procedures.Strong organizational skills and ability to communicate effectively.Ability to perform basic system administration functions to assist Customer Operations management with departmental enhancements.DESIRED QUALIFICATIONS:
Microsoft, A+, or MCP certification.Cisco CCNA certification.SPECIAL REQUIREMENTS:
Flexible Shift Schedule.On Call Rotation.Customer First Mindset.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Work is primarily performed in a professional office environment.Occasional business travel may be required based on business needs.PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position with or without reasonable accommodation.Requires the ability to communicate effectively and utilize standard office technology and equipment.May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
ABOUT THE JOB
The Installation & Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.Perform site surveys to determine the best installation practices and identify any potential obstacles.Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.Maintain accurate records of installations, repairs, and maintenance activities.Adhere to safety protocols and industry standards during all installation and maintenance activities.Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.Stay up-to-date with advancements in fiber optic technology and installation techniques.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field. Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.Strong understanding of fiber optic network architecture and installation practices.Excellent problem-solving skills and attention to detail.Ability to work independently and manage multiple tasks efficiently.Strong communication and interpersonal skills, with a focus on customer service.Valid driver’s license and reliable transportation; ability to travel to various job sites as required.Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.Ability to work flexible hours, including evenings and weekends, as needed.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
Travel required based on location(s) supported.Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.Ability to perform the essential functions of the position with or without reasonable accommodation.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
The Customer Service Representative provides professional and efficient customer service by managing inquiries, resolving issues, and maintaining accurate customer records. This bilingual position (English/Spanish required) involves assisting with billing, account activations, troubleshooting, and processing payments. The role requires fostering customer relationships, handling complaints, and managing high call volumes while adhering to company policies and maintaining confidentiality.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Professionally manage incoming customer requests, ensuring prompt and thorough resolution of issues.Efficiently gather and document customer information, address needs, provide education to reduce repeat contacts, and record interactions in the contact tracking system.Deliver exceptional service in areas such as billing, account activations, and system troubleshooting.Identify and assess customer needs to achieve satisfaction and build trust.Maintain accurate and up-to-date customer records.Foster strong relationships with customers through open and interactive communication.Provide accurate, complete, and valid information using appropriate tools and methods.Address and resolve customer complaints with appropriate solutions, ensuring timely follow-up.Handle customer interactions via phone, email, or mail, including order placement, refunds, and exchanges.Collaborate with the customer service supervisor to ensure service excellence.Process payments and collect pertinent customer information such as addresses and contact details.Persuade customers to reconsider cancellations when appropriate.Utilize computer systems effectively to manage high call volumes.Contribute to a positive team environment with strong motivation and teamwork.Additional Responsibilities:
Follow company policies, procedures, and regulations.Maintain a clean and organized work area.Demonstrate reliability through consistent attendance and punctuality.Uphold confidentiality of all customer and company information.Complete special projects as assigned by management.Knowledge, Skills, and Abilities:
Bilingual proficiency in English and Spanish (verbal and written) is required.Ability to learn all aspects of the role through on-the-job training, attending seminars or vocational classes, and reviewing instructional materials.Strong understanding of telephone etiquette and office protocols.Skilled in identifying problems, assessing their severity, gathering relevant data, and establishing facts for resolution.Ability to maintain a positive attitude when interacting with coworkers and customers.Upholds honesty and integrity in all professional dealings.Demonstrates effective time management and organizational skills.Proficient in troubleshooting and problem-solving.Exhibits professional and effective oral and written communication abilities.Competent in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers and decimals.QUALIFICATIONS INCLUDE:
Bilingual in English and Spanish is mandatory.Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems.Knowledge of telecommunications is preferred.At least one year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Expected to maintain a 40-hour workweek, with the potential for additional hours as needed, including a one-hour unpaid lunch break daily.Noise levels in the workplace are typically moderate.PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position with or without reasonable accommodation.Requires the ability to communicate effectively and utilize standard office technology and equipment.May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.Requires the ability to sit or stand for extended periods.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
ABOUT THE JOB
The Installation & Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.Perform site surveys to determine the best installation practices and identify any potential obstacles.Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.Maintain accurate records of installations, repairs, and maintenance activities.Adhere to safety protocols and industry standards during all installation and maintenance activities.Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.Stay up-to-date with advancements in fiber optic technology and installation techniques.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field. Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.Strong understanding of fiber optic network architecture and installation practices.Excellent problem-solving skills and attention to detail.Ability to work independently and manage multiple tasks efficiently.Strong communication and interpersonal skills, with a focus on customer service.Valid driver’s license and reliable transportation; ability to travel to various job sites as required.Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.Ability to work flexible hours, including evenings and weekends, as needed.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
Travel required based on location(s) supported.Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.Ability to perform the essential functions of the position with or without reasonable accommodation.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
ABOUT THE JOB
The Activations Representative will manage the customer's order through the installation process by researching locations, scheduling, communicating with internal and external teams about complications during install, and ensuring accurate billing.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Professionally handle incoming requests from customers, contractors and internal teams both promptly and thoroughly.Create and maintain customer orders and billing accounts while maintaining a high level of attention to detail.Work the customer order from point of initial order, review of information, scheduling, installation, and billing.Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.Contact internal and external teams to assist customers. Follow up for resolution and communicate clearly as needed.Make outgoing calls, texts, emails to customers as needed for a variety of purposes including but not limited to scheduling, troubleshooting, verifying contact information, and clarifying orders.Provide quality service and support in a variety of areas including but not limited to billing, activations, and system troubleshooting.Identifies and assesses customer needs to achieve satisfaction.Provide accurate, valid, and complete information using the right methods/tools.Resolve customer activation issues via phone, email, or mail, working with internal and external teams and following up to ensure resolution.Assist with placement of orders as needed.Work with Activations supervisor to ensure proper customer service is being delivered.Write concise notes on actions taken during customer and team interactions.Attempt to persuade customers to reconsider cancellation of orders.Utilize computer technology to handle calls, online orders, research addresses, and billing.Create and sustain a positive team environment displaying high levels of motivation and excellent teamwork.Performs other job-related duties as assigned.Adhere to company practices and regulations.Maintain work area in a neat and orderly fashion.Establish and adhere to a record of good attendance and punctuality.Maintain confidentiality of all customer and company information.Complete any special projects as assigned.QUALIFICATIONS
Must be able to learn all aspects of the job by on-the-job training, attending seminars/ vocational schools or classes, reading instruction manual, etc., for the position.Must have a good comprehension of telephone etiquette and office protocol.Ability to define the problem(s), determine the seriousness of the situation (s), collect data, and establish facts.High level of attention to detail.Ability to communicate clearly and concisely.Maintain a positive attitude towards co-workers and customers.Maintain honesty and integrity in all dealings.Effective time management.Troubleshooting abilities.Professional and effective oral and written communication skills.Ability to add, subtract, multiply, and divide using whole numbers and decimals.Must know about Computer Operations, including web-based portals, typing, 10-Key, phone operation. Telecommunications knowledge preferred with one year of business office work experience, i.e., clerk, administrative assistant, accounting, or computer entry work environment.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Maintain forty (40) hours per week performance level, plus additional hours as the job requires, with one (1) hour each day unpaid lunch break.Work is primarily performed in a professional office environment.The noise level in this environment is often moderate.PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position with or without reasonable accommodation.No or very limited exposure to physical risk.Work is normally performed in a typical interior/office work environment.Visual perception in order to perform activities at distances close to the eyes. Hearing enough to understand and communicate by telephone and in person. Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment.Requires the ability sit or stand for long periods of time.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
ABOUT THE JOB
The Customer Service Representative provides professional and efficient customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Responsibilities include assisting with billing, account activations, troubleshooting, and processing payments. The position requires fostering customer relationships, handling complaints, and managing high call volumes while adhering to company policies and maintaining confidentiality.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Professionally manage incoming customer requests, ensuring prompt and thorough resolution of issues.Efficiently gather and document customer information, address needs, provide education to reduce repeat contacts, and record interactions in the contact tracking system.Deliver exceptional service in areas such as billing, account activations, and system troubleshooting.Identify and assess customer needs to achieve satisfaction and build trust.Maintain accurate and up-to-date customer records.Foster strong relationships with customers through open and interactive communication.Provide accurate, complete, and valid information using appropriate tools and methods.Address and resolve customer complaints with appropriate solutions, ensuring timely follow-up.Handle customer interactions via phone, email, or mail, including order placement, refunds, and exchanges.Collaborate with the customer service supervisor to ensure service excellence.Process payments and collect pertinent customer information such as addresses and contact details.Persuade customers to reconsider cancellations when appropriate.Utilize computer systems effectively to manage high call volumes.Contribute to a positive team environment with strong motivation and teamwork.Additional Responsibilities:
Follow company policies, procedures, and regulations.Maintain a clean and organized work area.Demonstrate reliability through consistent attendance and punctuality.Uphold confidentiality of all customer and company information.Complete special projects as assigned by management.Knowledge, Skills, and Abilities:
Ability to learn all aspects of the role through on-the-job training, attending seminars or vocational classes, and reviewing instructional materials.Strong understanding of telephone etiquette and office protocols.Skilled in identifying problems, assessing their severity, gathering relevant data, and establishing facts for resolution.Ability to maintain a positive attitude when interacting with coworkers and customers.Upholds honesty and integrity in all professional dealings.Demonstrates effective time management and organizational skills.Proficient in troubleshooting and problem-solving.Exhibits professional and effective oral and written communication abilities.Competent in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers and decimals.QUALIFICATIONS
Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems.Knowledge of telecommunications is preferred.At least one year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry.SAFETY EXPECTATIONS
Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.ENVIRONMENTAL / WORKING CONDITIONS
Expected to maintain a 40-hour workweek, with the potential for additional hours as needed, including a one-hour unpaid lunch break daily.Noise levels in the workplace are typically moderate.PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position with or without reasonable accommodation.Requires the ability to communicate effectively and utilize standard office technology and equipment.May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.Requires the ability to sit or stand for extended periods.Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
