Job Description: The Design Desk engineer supports the vCIO and Professional Services delivery areas. Clients need to change their technology over time, and the Design Desk Engineer is responsible for researching and writing work plans to implement new technology. The role is crucial to delivering Professional Services because the engineer keeps profitable non-recurring revenue services in the queue.
Job Description: The Solutions Engineer is a senior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a clients business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure. The Solutions Engineer will provide some tier 3 technical support to clients and internal support team members.
Position Functions:
Design and implement LAN/WAN and server infrastructure and related peripherals including:Routers | Firewalls | Switches | VPNVirtualization (VMware and Hyper V)Physical and Virtual Host Server HardwareWindows Server and Active DirectoryRDS/Remote App | CitrixSQL ServerVoiP and PBX based telecomEnterprise Storage Solutions including SAN, NAS, and Tiered/Cloud StorageEnterprise Backup and DR SolutionsCloud Services including Azure and O365Email Services including Premise and Office 365Wireless Access TechnologiesSecurity and compliance technologiesDesktop and Mobile Device TechnologyApplication Software with 3rd party coordinationPerform major IT migrations including office moves, data center, ISP and on-prem to Cloud/AzureTravel to client sites to provide onsite service and support as necessary (95% DFW local)Work closely with vCIO and Design Desk to solution technology to meet client business objectivesParticipate in on call support rotationOnboarding and accurate documentation of client systems.Provide pre-sales design and support to internal team members.Evolve internal professional services processes in response to rapid industry changes.Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.Effectively communicate with clients and manage their expectations, support the project coordinator/manager.Manage and transport products and inventory for assigned projects.Attend and conduct internal and client meetings.Maintain industry product knowledge through training and certification programs.This role will also includethe application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so;the design, development, documentation, analysis, creation, testing or modification of computer systems (OSs) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk;and the design, documentation, testing, creation or modification of OSs. Read LessThis is a Hybrid Position in Frisco, Texas. Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and Server Support client service. SDEs must work within the reactive services framework of the Service Desk Department. This established framework defines reactive services methodology and processes, along with customer service communication and performance standards.
Position Functions:
