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Diverse Systems Group
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  • Responsible for installing, configuring, and maintaining operating sys... Read More
    Responsible for installing, configuring, and maintaining operating system workstations and servers, including patching and remediating system vulnerabilities. Perform software installations and upgrades to operating systems and layered software packages.
    Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
    Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
    Assist in Configuration Control Board (CCB) documents for technical accuracy and make corrections if needed (e.g. Network Architecture Drawing, CCB Questionnaire) Facilitate new system upgrades, and/or hardware refreshes for clinical equipment. Act as the technical SME during clinical implementations. Requirements
    Supervisory Responsibility: No Skills & Abilities: Strong analytical skills. Must be able to work independently with minimal supervision, as well as foster a cohesive team environment.
    Good communication skills, both oral and written. As this position requires working with colleagues across the IT department, as well as clients to fully understand the client's needs. Ability to interface with high-level government/military personnel and proactively translate and document high-level business needs into functional requirements.
    Demonstrated success operating in either an enterprise-level corporate or military headquarters environment.
    Education/Experience: 2+ years of system administration with at least 1 year of clinical systems experience.
    Certification(s):
    Must be DOD 8140/ 8570 Compliant (e.g. Security+ CE and MS Windows Server 2012 or higher)
    Clearance: Must have a Confidential clearance and be able to maintain.
    Nice to have: Knowledge with DoD EHR (AHLTA/CHCS/MHS Genesis), Enterprise Blood Management System, DII, Magnetic Resonance Venography device, Anatomic Pathology Laboratory Information System, Pyxis ES System, Pyxis CII Safe, Pyxis MedStation, ScriptPro, Intellicab System (GSL), patient queuing system Q-Flow, and/or Innovian. Read Less
  • Diverse Systems Group, LLC is seeking an Information Assurance/Securit... Read More
    Diverse Systems Group, LLC is seeking an Information Assurance/Security Specialist to play a pivotal role in safeguarding the integrity, confidentiality, and availability of information systems and data within the Information Technology Department at Walter Reed National Military Medical Center (WRNMMC). This role involves implementing and maintaining security measures, conducting risk assessments, developing security policies and procedures, and leading incident response activities. Job Summary: Conduct specialized analysis and application of system security practices within the organization/agency to ensure the integrity, confidentiality, and availability of systems and data.
    Collaborate closely with the system owner and Information System Security Officer (ISSO) to provide expertise and support in various aspects of designing, developing, and writing certification and accreditation (C&A) documentation packages.
    Assist in the preparation and development of comprehensive certification and accreditation documentation packages, guiding the organization/agency through the process of obtaining an Authority to Operate (ATO) for its systems and/or environment.
    Adhere to National Institute of Standards and Technology (NIST) and/or Department of Defense IA Certification and Accreditation Process standards, ensuring that all job functions align with established guidelines and best practices.
    Identify and assess security risks within systems and environments, providing recommendations and solutions to mitigate potential threats and vulnerabilities.
    Assist in the implementation and maintenance of security controls as outlined in certification and accreditation documentation, ensuring that systems and environments meet required security standards.
    Support incident response efforts by analyzing security incidents, participating in investigations, and recommending remediation actions to prevent future occurrences.
    Contribute to security awareness training programs for employees, promoting a culture of security-conscious behavior and compliance with established policies and procedures.
    Stay informed about emerging security threats, technologies, and industry best practices, and actively participate in professional development activities to enhance skills and knowledge.
    Other duties as assigned
    Supervisory Responsibility: No Requirements
    Skills & Abilities: Strong knowledge of cybersecurity principles, practices, and technologies.
    Familiarity with relevant regulations and standards (e.g., NIST, ISO, GDPR, HIPAA).
    Experience with security tools and technologies.
    Excellent analytical, problem-solving, and decision-making skills.
    Effective communication and interpersonal abilities.
    Education/Experience: 6+ years of information assurance/cybersecurity, or related roles.
    Certification(s): Minimum certification - CompTia Security + or higher certification required
    Baseline certification as stipulated in DoD 8140.01/8570.01-M shall be completed prior to start date.
    Clearance: Must have a Secret security clearance and be able to maintain. Read Less
  • Diverse Systems Group, LLC is seeking a skilled and motivated IT Servi... Read More
    Diverse Systems Group, LLC is seeking a skilled and motivated IT Service Desk professional who will be responsible for providing advanced technical support and guidance to end-users, resolving complex issues efficiently, and ensuring the smooth operation of the Walter Reed National Military Medical Center (WRNMMC) Information Technology environment. Job Summary: Respond promptly to inquiries from end-users via phone, email, or chat, employing active listening and critical thinking to accurately assess and address issues. Utilizes a systematic approach to problem-solving, including thorough analysis and troubleshooting techniques, to identify underlying causes and provide effective solutions.
    comprehensive technical support and guidance to end-users, offering detailed explanations and step-by-step instructions tailored to their technical proficiency level. Advise users on best practices for utilizing hardware, software, and systems effectively, ensuring optimal performance and user satisfaction.
    Serve as the primary point of contact for users encountering challenges with computer software, hardware, and operating systems. Demonstrate excellent communication skills and a customer-centric approach, fostering positive relationships with end-users and instilling confidence in the support process.
    Act as a reliable escalation point for unresolved or highly intricate technical issues, collaborating closely with cross-functional teams and external vendors to expedite resolution. Apply advanced troubleshooting methodologies and diagnostic tools to mitigate risks and minimize downtime, prioritizing user productivity and system stability.
    Cultivate specialized expertise in specific technology domains, such as networking, cybersecurity, cloud computing, or enterprise applications. Participate in ongoing training and certification programs to enhance proficiency and stay current with emerging technologies, enabling informed decision-making and proactive problem-solving.
    Assist in managing call overflow during peak service periods, maintaining service level agreements (SLAs) and ensuring timely response to user inquiries. Offers flexible availability to provide support during off-peak hours or staff shortages, contributing to seamless service delivery and user satisfaction.
    Other duties as assigned.
    Supervisory Responsibility: No Requirements
    Skills & Abilities: expertise in diagnosing and resolving complex hardware, software, and network issues.
    Proficiency in troubleshooting Windows and Mac operating systems, Microsoft Office Suite, Active Directory, Exchange, and other enterprise applications.
    Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshooting tools.
    Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
    Strong customer service orientation and the ability to remain calm and professional under pressure.
    Education/Experience: 6+ years of IT service desk or equivalent experience.
    Certification(s): Minimum certification - CompTia Security + or higher certification required
    Baseline certification as stipulated in DoD 8140.01/8570.01-M shall be completed prior to start date.
    Clearance: Must have a Secret security clearance and be able to maintain.
    Nice to have: N/A Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany