Hi,
Hope you are doing well !
Please find the below urgent role.
Position: Customer Service Representative
Location : San Antonio, TX Onsite
Type of Hire : Long Term Contract
Best Rate: $15-17/hr on W2 without benefits (All inclusive)
Role Description:
Minimum Qualifications
2 years of experience in a customer-facing role requiring strong communication, problem-solving, and multitasking skills. Experience in customer service, sales, account management, education, or counseling is highly valued. Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations. Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant. High school diploma or GED.Essential Skills:
Communication Mastery Ability to articulate complex information clearly and empathetically, even in difficult conversations Critical Thinking Acumen: Capacity to evaluate information objectively, make sound judgments under pressure, and ensure compliance with regulations. Multitasking Expertise: Ability to manage multiple priorities. Adaptability & a Growth Mindset Negotiation Skills Empathy and Resilience Information Technology Aptitude Demonstrated ability to comprehend knowledge.
Job Description:
5+ years of project/program management experience, ideally within enterprise technology, channel/partner operations, or B2B services. Demonstrated experience authoring BRDs and managing cross-functional delivery from requirements through launch. Solid understanding of compliance frameworks, partner governance models, and policy lifecycle management. Strong written and verbal communication skills; experience crafting executive-level communications and partner-facing content. Proficiency with workflow design and documentation (e.g., Miro, Lucidchart, or equivalent). Hands-on experience with AI productivity tools and/or workflow automation platforms is strongly preferred. Background in Cisco partner ecosystem, route-to-market strategies, or channel program operations a significant plus. PMP, Agile/Scrum certification, or equivalent credentials preferred.Nice to Have:
Experience with Compliance, or partner incentive platforms. Familiarity with DEC (Deal/Engagement Closure) and IA (Incentive Authorization) workflows within Cisco's partner framework. Prior background supporting transitions from reactive break-fix models to proactive, outcome-driven partner engagement