Client Concierge As a Client Concierge, you are the face of client experience and a key driver of revenue growth in our studio. You will actively lead sales operations, book new leads, and ensure every client has an exceptional, memorable experience from the moment they walk into class. You'll leverage your passion for people, your attention to detail, and your perseverance to help DivaDance grow! Responsibilities: Welcome and check in clients Conduct needs analysis with new clients and introduce membership options Proactively reach out to leads via text, email, and social media Follow up with no-shows, late cancels, and old leads to rebook and reconnect Help book intro classes and support membership sales goals Make end-of-class announcements and promote studio events Capture and share class content for social media Keep accurate sales notes and update lead records in our CRM Collaborate with instructors and team to ensure a great client experience Expectations: Minimum 5 shifts/week (1.5-2 hours per shift), evenings and weekends as needed Meet or exceed goals for trials sold, bookings, and lead follow-up Be proactive, organized, goal-driven, and represent DivaDance values in every interaction Maintain accurate records and communicate effectively with the sales and studio team About You: Friendly, outgoing, and goal-oriented Strong communicator (in-person, on phone, and online) Comfortable with basic tech and social media Customer service or sales experience a plus Available for at least 5 evening/weekend shifts per week Eligible to work in the US Perks: Hourly pay Free dance classes Flexible, fun, and supportive team Growth opportunities Ready to apply? We are committed to building a diverse, inclusive team that reflects our community. If you are passionate about dance, empowerment, and making a difference, we want to hear from you!
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