Part-Time Tire Technician
At Discount Tire, we change more than tires. We make dreams come true. As a Part-Time Tire Technician, you are the backbone of our success, keeping customers safe while building a career and life you love. We are a people-first team who cares for each other, serves customers the right way, and wins together in a promote-from-within culture.
We're proud to be recognized as a Glassdoor Best Places to Work 2026 and named one of Forbes' America's Best Large Employers for 2026.
Why It's Different Here
People First: Caring teammates, trusted experts, clean stores, and safety in everything we doCareer Mode: Every store leader starts in the bays and earns the keys. Translation: real promotion pathSports Energy: We fuel fans, teams, and athletes through local and national pro sports partnershipsSundays Off: Faith, family, friends, and work-life balanceWeekly Pay: Get a paycheck every Friday. No more waiting every two weeksA Day In The Life
You are the backbone of the store's success. You start with a huddle, get assigned to your bay, and provide customers with exceptional, safe, and timely service. You are on the floor with your teammates, speaking with customers, and getting them back on the road confidently. No desk is required.
Your Everyday Work Includes
Busting tires: Install, rotate, balance, repair, and clean new tires and wheelsDelighting customers: Providing an inviting, easy, and safe customer experienceGrowing: Learn by doing with hands-on, on-the-job training and developmentWhy You'll Thrive Here
Team mindset: Former athlete, military team member, or hands-on leader who loves to work with peopleServant leader energy: Calm under pressure, positive can-do attitude, and integrityHands-on stamina: On your feet, lifting, moving, and hustling with your teammatesStrength: Ability to lift at least 50 poundsAutomotive enthusiasm: It's a plus but not required (we will train you)Preferred: Driver's license and a high school diploma or equivalentPerks & Benefits
Sundays offWeekly payPaid trainingEmployee referral bonusesTuition assistance and scholarship opportunitiesEmployee Assistance ProgramEmployee discounts on tires, wheels, accessories, and more401(k) with company match up to 6%
Who We Are
Discount Tire was founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan, with a single store, an inventory of only six tires, and a promise to treat people right. Today, it is the nation's largest independent tire and wheel retailer with over 1,200 stores across 40 states and over 31,000 employees.
We are a people-first, safety-first company. Our stores are clean and consistent, our training is hands-on, and our service is built on listening to our customers and doing the job the right way. Every store manager is promoted from within, and many grow into multi-store leadership. We are closed on Sundays so our teams can recharge and spend time with their families. We partner with major professional sports leagues and teams, and support the communities we serve. If you want to grow, lead, and make a difference every day for customers in your community, you will feel at home here.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer. Leaves of absence, compensation, and training.
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Customer Care Specialist I (9-6)
Employment Type: Full-Time
Location: South Bend, IN (On-Site)
About the Role
The Customer Care Specialist I serves as a key point of contact for Tire Rack customers by delivering exceptional service through phone, email, and chat communications. This role is responsible for providing accurate information regarding products, orders, policies, and procedures while resolving customer concerns in a professional and timely manner.
The ideal candidate is customer-focused, detail-oriented, and committed to creating a positive customer experience. This position requires strong communication skills, problem-solving abilities, and the capacity to effectively manage multiple tasks in a fast-paced environment.
At Tire Rack, we are committed to delivering peace of mind to our customers through expertise, responsiveness, and outstanding service.
What You'll Do
Customer Support & Communication
Respond to incoming customer calls, emails, and chat inquiries in a professional and timely manner. Provide accurate information regarding products, orders, policies, and procedures. Handle customer service experience calls and follow-up communications. Document customer interactions thoroughly and accurately within the AS400 system.Customer Issue Resolution
Resolve routine customer service concerns while maintaining a positive customer experience. Process replacement orders, returns, exchanges, and refunds in accordance with company policies and procedures. Escalate complex issues when appropriate to ensure prompt resolution.Order Management & Team Collaboration
Process and release basic e-commerce order follow-up requests. Coordinate with internal departments to ensure seamless customer support and issue resolution. Support other teams and departments as business needs require. Contribute to overall customer satisfaction and operational efficiency.Additional Responsibilities
Maintain a strong customer-first mindset in all interactions. Learn and adapt to evolving processes, systems, and technologies. Perform other duties as assigned.What We're Looking For
Required Qualifications
Minimum of 1 year of customer service experience, preferably in a call center, retail, or e-commerce environment. Working knowledge of Microsoft Office applications. Strong customer service orientation and commitment to delivering positive experiences. Excellent verbal and written communication skills. Effective active listening, problem-solving, and conflict-resolution abilities. Strong attention to detail and organizational skills. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Ability to quickly learn new processes, systems, and software applications. Demonstrated initiative and willingness to learn.Education
High school diploma or equivalent required.Schedule
Work Days
Monday through Friday Occasional Saturdays and Sundays may be required based on business needs.Work Hours
Regular schedule: 9:00 a.m. - 6:00 p.m. Additional hours may be required as business needs dictate.Why Join Tire Rack?
At Tire Rack, you'll be part of a team dedicated to delivering exceptional customer experiences while supporting one of the most trusted names in the automotive industry. We offer a collaborative environment, opportunities for growth, and the chance to make a meaningful impact on our customers every day.
If you're passionate about helping customers, solving problems, and providing outstanding service, we'd love to hear from you.
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Wholesale Customer Care Specialist I PT (9-2:30)
Employment Type: Part-Time
Location: South Bend, IN (On-Site)
About the Role
The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.
The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.
At Tire Rack, we operate with the values of IOOGA - Integrity, Our People, Our Customers, Growth, and Attitude.
What You'll Do
Customer Service & Support
Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner. Provide accurate information regarding orders, products, policies, and procedures. Resolve basic customer concerns and complaints while maintaining a positive customer experience. Monitor and manage call tags, hold tickets, and general customer service inbox communications.Order & Warranty Processing
Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures. Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims. Prepare rebate submissions and assist with warranty-related administrative processes. Track customer order deliveries and return shipments to ensure timely resolution and communication.Collaboration & Administrative Support
Support cross-functional teams with miscellaneous administrative and operational tasks. Maintain accurate records and documentation related to customer interactions and warranty processing. Assist with departmental initiatives and projects as assigned.What We're Looking For
Required Qualifications
Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment. General knowledge of Microsoft Office applications. Strong customer-service mindset with a commitment to delivering exceptional experiences. Excellent verbal and written communication skills. Effective problem-solving, active listening, and negotiation abilities. Strong attention to detail and organizational skills. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Demonstrated initiative and willingness to learn new systems and processes. Ability to quickly adapt to changing priorities and technology.Education
High school diploma or equivalent required. Equivalent combination of education and experience may be considered.Schedule
Work Days
Monday through FridayWork Hours
Normal schedule is 9:00 a.m. to 2:30 p.m.Why Join Tire Rack?
At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.
If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.
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Wholesale Customer Care Specialist I (10-7)
Employment Type: Full-Time
Location: South Bend, IN (On-Site)
About the Role
The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.
The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.
At Tire Rack, we operate with the values of IOOGA - Integrity, Our People, Our Customers, Growth, and Attitude.
What You'll Do
Customer Service & Support
Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner. Provide accurate information regarding orders, products, policies, and procedures. Resolve basic customer concerns and complaints while maintaining a positive customer experience. Monitor and manage call tags, hold tickets, and general customer service inbox communications.Order & Warranty Processing
Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures. Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims. Prepare rebate submissions and assist with warranty-related administrative processes. Track customer order deliveries and return shipments to ensure timely resolution and communication.Collaboration & Administrative Support
Support cross-functional teams with miscellaneous administrative and operational tasks. Maintain accurate records and documentation related to customer interactions and warranty processing. Assist with departmental initiatives and projects as assigned.What We're Looking For
Required Qualifications
Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment. General knowledge of Microsoft Office applications. Strong customer-service mindset with a commitment to delivering exceptional experiences. Excellent verbal and written communication skills. Effective problem-solving, active listening, and negotiation abilities. Strong attention to detail and organizational skills. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Demonstrated initiative and willingness to learn new systems and processes. Ability to quickly adapt to changing priorities and technology.Education
High school diploma or equivalent required. Equivalent combination of education and experience may be considered.Schedule
Work Days
Monday through Friday Occasional Saturdays and Sundays may be required based on business needsWork Hours
Normal schedule is 10:00 a.m. to 7:00 p.m. Additional hours may be required as business needs dictateWhy Join Tire Rack?
At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.
If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.
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Warehouse Associate
Location: Tire Rack - Sparks, NV (On-Site)
Department: Warehouse Operations
Employment Type: Full-Time
Tire Rack is looking for a Warehouse Associate to join our growing team in Sparks, Nevada. In this role, you will support daily warehouse operations including receiving, stocking, picking, packing, and shipping tires, wheels, and related products while helping ensure accuracy, efficiency, and safety across all functions.
This position is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in being part of a team that delivers high-quality service.
Passionate about cars? Ask us about our employee discounts on tires, wheels, and chassis components.
What You'll Do
Unload incoming tires and wheels from trailers Stack and palletize products for storage and inventory control Label pallets for proper tracking and efficient put-away Operate electric pallet jacks to clear docks and move materials Pick orders using stand-up pickers and other warehouse equipment Pair tires, wheels, and accessories to fulfill customer orders accurately Clean, inspect, and package wheels for shipment Prepare and stage orders for shipping with strong attention to detail Maintain organization and inventory accuracy throughout the warehouse Follow all safety procedures and company standards Collaborate with team members and support other operational areas as needed Maintain a clean and organized work environment Perform additional duties as assigned
What We're Looking For
We are seeking a dependable, detail-oriented individual who works well in a team environment and takes pride in delivering consistent, high-quality work.
Required Qualifications
Ability to work in a fast-paced, team-oriented environment Strong attention to detail and accuracy Reliable transportation Willingness to work overtime and flexible schedules as needed Ability to follow safety procedures and operational guidelines
Preferred
Previous warehouse or order picking experience
Physical Requirements
Ability to stand for extended periods (up to 10 hours) Frequent bending, stooping, and lifting throughout the shift Ability to repeatedly lift up to 80 pounds using proper lifting techniques Comfortable working in a warehouse environment with varying temperatures and conditions
Schedule
Work Days
Monday through Friday. Occasional Saturdays and Sundays may be required.
Work Hours
Shift hours may vary based on operational needs. Overtime may be required during peak periods.
Compensation & Benefits
Starting pay at $20.50/hour Comprehensive benefits package Employee discounts on tires, wheels, and automotive accessories Opportunities for career growth and advancement Supportive and team-oriented work environmentRead Less
Warehouse Associate
Location: Tire Rack - Sparks, NV (On-Site)
Department: Warehouse Operations
Employment Type: Full-Time
Tire Rack is looking for a Warehouse Associate to join our growing team in Sparks, Nevada. In this role, you will support daily warehouse operations including receiving, stocking, picking, packing, and shipping tires, wheels, and related products while helping ensure accuracy, efficiency, and safety across all functions.
This position is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in being part of a team that delivers high-quality service.
Passionate about cars? Ask us about our employee discounts on tires, wheels, and chassis components.
What You'll Do
Unload incoming tires and wheels from trailers Stack and palletize products for storage and inventory control Label pallets for proper tracking and efficient put-away Operate electric pallet jacks to clear docks and move materials Pick orders using stand-up pickers and other warehouse equipment Pair tires, wheels, and accessories to fulfill customer orders accurately Clean, inspect, and package wheels for shipment Prepare and stage orders for shipping with strong attention to detail Maintain organization and inventory accuracy throughout the warehouse Follow all safety procedures and company standards Collaborate with team members and support other operational areas as needed Maintain a clean and organized work environment Perform additional duties as assigned
What We're Looking For
We are seeking a dependable, detail-oriented individual who works well in a team environment and takes pride in delivering consistent, high-quality work.
Required Qualifications
Ability to work in a fast-paced, team-oriented environment Strong attention to detail and accuracy Reliable transportation Willingness to work overtime and flexible schedules as needed Ability to follow safety procedures and operational guidelines
Preferred
Previous warehouse or order picking experience
Physical Requirements
Ability to stand for extended periods (up to 10 hours) Frequent bending, stooping, and lifting throughout the shift Ability to repeatedly lift up to 80 pounds using proper lifting techniques Comfortable working in a warehouse environment with varying temperatures and conditions
Schedule
Work Days
Monday through Friday. Occasional Saturdays and Sundays may be required.
Work Hours
Shift hours may vary based on operational needs. Overtime may be required during peak periods.
Compensation & Benefits
Starting pay at $20.50/hour Comprehensive benefits package Employee discounts on tires, wheels, and automotive accessories Opportunities for career growth and advancement Supportive and team-oriented work environmentRead Less
Warehouse Associate
Location: Tire Rack - Sparks, NV (On-Site)
Department: Warehouse Operations
Employment Type: Full-Time
Tire Rack is looking for a Warehouse Associate to join our growing team in Sparks, Nevada. In this role, you will support daily warehouse operations including receiving, stocking, picking, packing, and shipping tires, wheels, and related products while helping ensure accuracy, efficiency, and safety across all functions.
This position is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in being part of a team that delivers high-quality service.
Passionate about cars? Ask us about our employee discounts on tires, wheels, and chassis components.
What You'll Do
Unload incoming tires and wheels from trailers Stack and palletize products for storage and inventory control Label pallets for proper tracking and efficient put-away Operate electric pallet jacks to clear docks and move materials Pick orders using stand-up pickers and other warehouse equipment Pair tires, wheels, and accessories to fulfill customer orders accurately Clean, inspect, and package wheels for shipment Prepare and stage orders for shipping with strong attention to detail Maintain organization and inventory accuracy throughout the warehouse Follow all safety procedures and company standards Collaborate with team members and support other operational areas as needed Maintain a clean and organized work environment Perform additional duties as assigned
What We're Looking For
We are seeking a dependable, detail-oriented individual who works well in a team environment and takes pride in delivering consistent, high-quality work.
Required Qualifications
Ability to work in a fast-paced, team-oriented environment Strong attention to detail and accuracy Reliable transportation Willingness to work overtime and flexible schedules as needed Ability to follow safety procedures and operational guidelines
Preferred
Previous warehouse or order picking experience
Physical Requirements
Ability to stand for extended periods (up to 10 hours) Frequent bending, stooping, and lifting throughout the shift Ability to repeatedly lift up to 80 pounds using proper lifting techniques Comfortable working in a warehouse environment with varying temperatures and conditions
Schedule
Work Days
Monday through Friday. Occasional Saturdays and Sundays may be required.
Work Hours
Shift hours may vary based on operational needs. Overtime may be required during peak periods.
Compensation & Benefits
Starting pay at $20.50/hour Comprehensive benefits package Employee discounts on tires, wheels, and automotive accessories Opportunities for career growth and advancement Supportive and team-oriented work environmentRead Less
Warehouse Associate
Location: Tire Rack - Sparks, NV (On-Site)
Department: Warehouse Operations
Employment Type: Full-Time
Tire Rack is looking for a Warehouse Associate to join our growing team in Sparks, Nevada. In this role, you will support daily warehouse operations including receiving, stocking, picking, packing, and shipping tires, wheels, and related products while helping ensure accuracy, efficiency, and safety across all functions.
This position is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in being part of a team that delivers high-quality service.
Passionate about cars? Ask us about our employee discounts on tires, wheels, and chassis components.
What You'll Do
Unload incoming tires and wheels from trailers Stack and palletize products for storage and inventory control Label pallets for proper tracking and efficient put-away Operate electric pallet jacks to clear docks and move materials Pick orders using stand-up pickers and other warehouse equipment Pair tires, wheels, and accessories to fulfill customer orders accurately Clean, inspect, and package wheels for shipment Prepare and stage orders for shipping with strong attention to detail Maintain organization and inventory accuracy throughout the warehouse Follow all safety procedures and company standards Collaborate with team members and support other operational areas as needed Maintain a clean and organized work environment Perform additional duties as assigned
What We're Looking For
We are seeking a dependable, detail-oriented individual who works well in a team environment and takes pride in delivering consistent, high-quality work.
Required Qualifications
Ability to work in a fast-paced, team-oriented environment Strong attention to detail and accuracy Reliable transportation Willingness to work overtime and flexible schedules as needed Ability to follow safety procedures and operational guidelines
Preferred
Previous warehouse or order picking experience
Physical Requirements
Ability to stand for extended periods (up to 10 hours) Frequent bending, stooping, and lifting throughout the shift Ability to repeatedly lift up to 80 pounds using proper lifting techniques Comfortable working in a warehouse environment with varying temperatures and conditions
Schedule
Work Days
Monday through Friday. Occasional Saturdays and Sundays may be required.
Work Hours
Shift hours may vary based on operational needs. Overtime may be required during peak periods.
Compensation & Benefits
Starting pay at $20.50/hour Comprehensive benefits package Employee discounts on tires, wheels, and automotive accessories Opportunities for career growth and advancement Supportive and team-oriented work environmentRead Less
Sr. Information Security GRC Analyst
Location: Tire Rack - South Bend, IN (On-Site)
Department: Information Security
Employment Type: Full-Time
Salary Range: $115,000-$125,000 annually
About the Role
Tire Rack is seeking a Senior Information Security GRC Analyst to support and advance our Information Security Governance, Risk, and Compliance (GRC) program.
In this role, you will assess and strengthen IT and security controls across the organization while ensuring alignment with regulatory, statutory, and industry security standards including ISO/IEC 27001:2022, PCI DSS, and internal security policies.
This position works closely with IT teams, business leaders, and audit stakeholders to identify risk exposures, strengthen control frameworks, support audit readiness, and drive continuous improvement in Tire Rack's overall security posture.
This role requires a strong mix of technical understanding, risk assessment expertise, and the ability to translate compliance requirements into practical, business-aligned security controls.
At Tire Rack, we operate with the values of IOOGA - Integrity, Our People, Our Customers, Growth, and Attitude.
What You'll Do
Governance, Risk & Compliance Leadership
Advise IT and business stakeholders on governance, risk, and compliance requirements by interpreting regulatory, statutory, and security standards and translating them into actionable control recommendations.Lead and support the organization's information security risk management program, including risk identification, assessment, documentation, and monitoring mitigation strategies.Evaluate technology risks and recommend practical mitigation strategies aligned with business objectives.Controls & Compliance
Develop and maintain GRC program documentation including:Security policiesStandards and proceduresRisk registersControl inventoriesEvidence repositoriesStrengthen internal security controls by identifying opportunities to improve standardization, documentation, and compliance alignment.Define and communicate control expectations, testing procedures, and audit evidence requirements across teams.Audit & Testing
Coordinate internal and external audits, including planning, evidence collection, stakeholder coordination, and remediation tracking.Execute security control testing by:Defining scopeReviewing and validating evidenceDocumenting resultsIdentifying deficienciesTracking remediation through resolution.Manage compliance findings, corrective actions, and risk acceptance documentation.
Program Improvement
Support security initiatives and technology projects by embedding governance, risk, and compliance practices into delivery.Track program metrics, audit results, and compliance trends to improve security maturity over time.Provide recommendations to strengthen Tire Rack's overall security and compliance framework.Perform other duties as assigned in support of the Information Security and Technology organization.What We're Looking For
We are looking for a security professional who brings both technical understanding and risk management expertise while partnering effectively across teams.
Required Experience
5-7 years of experience in IT, cybersecurity, risk management, audit, or compliance roles.Strong knowledge of information security frameworks including:ISO/IEC 27001PCI DSSFamiliarity with GDPR conceptsUnderstanding of IT environments, systems, and security controls across infrastructure, applications, and data environments.Skills & Competencies
Strong analytical and problem-solving abilities with the capacity to identify trends, patterns, and control risks.Ability to evaluate control design and operational effectiveness.Excellent documentation, organization, and attention to detail.Strong communication skills with the ability to explain complex technical or compliance concepts to both technical and non-technical audiences.Ability to work independently while collaborating effectively with cross-functional stakeholders.Required Certifications (One or more)
Candidates must possess one or more of the following professional certifications, or be able to obtain one within a reasonable period after hire:
CISA (Certified Information Systems Auditor)CRISC (Certified in Risk and Information Systems Control)CISSP (Certified Information Systems Security Professional)CISM (Certified Information Security Manager)CompTIA Security+Equivalent or comparable information security, audit, risk, or compliance certifications may also be considered.
Education
Bachelor's Degree in Information Systems, Information Technology, Cybersecurity, Risk Management, or a related field.Work Schedule
Work Days:
Monday through Friday
Occasional weekends may be required.
Work Hours:
8:00 a.m. - 5:00 p.m.
Additional hours may be required depending on project or audit needs.
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