Department/Location:
780 – IT / National Headquarters
100% on site at National HQ
Job Title:
CRM System Analyst
Reports to:
CRM System Manager
Salary Grade:
ý – Grade 15
($67,579.20 - $105,081.60/year)
Type of position:
ý Full-time o Part-time
Minimum Hours: 40/hour work week
ý Exempt o Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position involves supporting activities related to development support, enhancements, and maintenance of the CRM system, with an emphasis on security roles and related functionality within the CRM system. Additionally, this individual must apply communication and problem-solving skills to guide and assist user groups on issues related to the design, development, and deployment of CRM software critical to business operations. This individual serves as the business subject matter expert for security roles and related functionality within the CRM system. The role supports the strategic roadmap by identifying opportunities to leverage the CRM system and other associate facing applications.
Essential Functions:
Act as the subject matter expert for security roles and how they relate to functionality within the CRM systemAssist in the development of a Strategic Roadmap for the CRM SystemUnderstand business strategy and provide recommendations for enhancementsAssist in the intake and prioritization of backlog items to facilitate sequencing of CRM system requests Take ownership of assigned items to drive resolutionSupport ongoing maintenance and upgrade of the technologyParticipate in planning and requirements gathering sessions with stakeholders to define requirements and deliverablesCommunicate impact of changes due to project deliverables to the CRM System ManagerEssential Skills and Experience:
Five to Seven years of experience in business and information technology with CRM system experience preferredAbility to understand and anticipate business needsAbility to organize and prioritize to ensure the success of multiple initiatives in a timely mannerStrong written and verbal communication skills with the ability to communicate with all levels in a manner that is understandable to business unitsUnderstanding of DAV policies and proceduresStrong interpersonal skills with an ability to obtain a consensus with the ability to communicate with both technical and non-technical audiencesAbility to work through complex technical situationsAction oriented individual who has strong decision making skillsSelf-motivated owner of multiple tasks and accountability for deliverablesMust be able to achieve goals with minimal supervision or directionA thorough understanding of the Internet, Web Navigation, Windows Operating System, Microsoft Excel, Visio, Word, PowerPoint, CRM systems and other applications as requiredDisplay professionalism and emotional intelligence across all settingsQuick learner, adaptable to new situations and challengesSolve problems quickly and effectively while performing root cause analysisDegree of Supervision:
No Supervisory ResponsibilitiesPhysical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing, and pulling. Work Environment: The noise level in the work environment is usually minimal.This role is expected to be on site at our National HQ in Erlanger, Kentucky.Department/Location:
Service/ NSO Offices “Nationwide”
Job Title:
National Service Officer Apprentice
Reports To:
NSO Supervisor
Salary Grade:
Grade 10
($20.18 - $31.39/hour)
Type of position:
ý Full-time o Part-time
Hours: 40 hr/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). The NSO Apprentice will study and train (via DAV’s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities.
Essential Functions:
Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims.Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified.Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims.Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same.Learn to determine the risks and benefits of filing a particular claim.Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR § 14.633, which incorporates the rule on “frivolous claims” as adopted by the American Bar Association in Model Rule 3.1.Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case.Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments.Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any).Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses.Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload.Communicate professionally and diplomatically with people inside/outside the organization. Learn to recruit new DAV members to further support and enhance DAV’s mission of service.Perform other administrative and outreach activities as directed by the office Supervisor.Essential Skills and Experience:
High school diploma (or equivalent).Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAV’s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose.Must be a member in good standing of the DAV.Excellent communication skills. General knowledge of legal and/or medical terminology preferred.General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.A valid motor vehicle driver’s license (other than motorcycle) is preferred.Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.Degree of Supervision:
Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal.Position may require minimal travel for training (advance authorization from National Service Director required).NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise. Read Less*Please note: The salary range reflects the expected compensation for the role over time and does not represent the starting pay range.
Department/Location:
690 – Donor Relations / National Headquarters
Job Title:
Donor Advisor
Report to:
Stewardship Supervisor
Salary Grade:
ý – Grade 9
($18.27 - $28.44/hour)
Type of Position:
ý Full-time o Part-time
Minimum Hours: 40 Hrs. /Week
o Exempt ýNonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This individual is responsible for establishing, cultivating, fostering and stewarding positive relationships with their assigned portfolio of higher value DAV supporters. This is accomplished by creating, developing, and executing various touchpoints through multiple communications channels and personal engagements, in addition to, inputting necessary data into systems for the effective tracking and monitoring of donor interactions. This role will also assist with other general donor inquiries/tasks as assigned.
Essential Functions:
Steward positive relationships with an assigned portfolio of higher value donors using a strategic and proactive approachCreate reports and track various interactions with assigned portfolio of higher value donors Manage the content development, and scheduled distribution of stewardship materials to assigned portfolio of donorsProactively identify and implement new strategic engagements that strengthens the connection of assigned donors to DAV’s mission Review and respond to donor inquiries/requests from assigned donors through various communication channels (including phone and email)Work closely with Donor Relations team members and other Fundraising Departments to facilitate the accomplishment of established goals and objectivesPerform donor support activities for assigned donors’ requests as well as assist with other general donor inquires requiring data entry, problem solving, fulfillment, and updating of records in donor databaseManage the entry of expenses into the Epicor eProcurement system for services and materials related to the stewardship of the assigned donorsProcess donations utilizing online tools and a secure PCI platformMaintain assigned projects and meet projected deadlines Consistently train backup personnel and temporary employees as neededProvide a higher level/excellent customer service experience for the donors through well-crafted messages via direct mail, email, and phone callsAssume other responsibilities as assigned by managementEssential Skills and Experience:
Required: high school diploma (or equivalent)Proficient knowledge of Microsoft Office applications requiredWritten communication skills with the ability to compose routine correspondence with a minimum of directionAccurate proofreading of correspondence in order to identify spelling, punctuation and grammatical errorsExcellent telephone etiquette with the ability to speak clearly, tactfully and succinctlyPossess good time management skills and be self-motivatedAbility to adapt to different situations spontaneouslyStrong organizational skills with the ability to multi-taskDegree of Supervision:
No Supervisory ResponsibilitiesPhysical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting and talking on the telephone for long periods of time with body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 30 poundsWork Environment: The noise level in the work environment is usually minimal Read Less
Department/Location:
Service/ NSO Offices “Nationwide”
Job Title:
National Service Officer Apprentice
Reports To:
NSO Supervisor
Salary Grade:
Grade 10
($20.18 - $31.39/hour)
Type of position:
ý Full-time o Part-time
Hours: 40 hr/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). The NSO Apprentice will study and train (via DAV’s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities.
Essential Functions:
Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims.Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified.Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims.Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same.Learn to determine the risks and benefits of filing a particular claim.Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR § 14.633, which incorporates the rule on “frivolous claims” as adopted by the American Bar Association in Model Rule 3.1.Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case.Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments.Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any).Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses.Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload.Communicate professionally and diplomatically with people inside/outside the organization. Learn to recruit new DAV members to further support and enhance DAV’s mission of service.Perform other administrative and outreach activities as directed by the office Supervisor.Essential Skills and Experience:
High school diploma (or equivalent).Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAV’s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose.Must be a member in good standing of the DAV.Excellent communication skills. General knowledge of legal and/or medical terminology preferred.General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.A valid motor vehicle driver’s license (other than motorcycle) is preferred.Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.Degree of Supervision:
Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal.Position may require minimal travel for training (advance authorization from National Service Director required).NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise. Read LessDepartment/Location:
Service/ NSO Offices “Nationwide”
Job Title:
National Service Officer Apprentice
Reports To:
NSO Supervisor
Salary Grade:
Grade 10
($20.18 - $31.39/hour)
Type of position:
ý Full-time o Part-time
Hours: 40 hr/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). The NSO Apprentice will study and train (via DAV’s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities.
Essential Functions:
Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims.Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified.Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims.Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same.Learn to determine the risks and benefits of filing a particular claim.Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR § 14.633, which incorporates the rule on “frivolous claims” as adopted by the American Bar Association in Model Rule 3.1.Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case.Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments.Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any).Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses.Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload.Communicate professionally and diplomatically with people inside/outside the organization. Learn to recruit new DAV members to further support and enhance DAV’s mission of service.Perform other administrative and outreach activities as directed by the office Supervisor.Essential Skills and Experience:
High school diploma (or equivalent).Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAV’s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose.Must be a member in good standing of the DAV.Excellent communication skills. General knowledge of legal and/or medical terminology preferred.General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.A valid motor vehicle driver’s license (other than motorcycle) is preferred.Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.Degree of Supervision:
Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal.Position may require minimal travel for training (advance authorization from National Service Director required).NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise. Read LessDepartment/Location:
680 – Personal Philanthropy Programs / National Headquarters
-Remote (Based in a Midwest Metro area i.e. Chicago, St. Louis)
Job Title:
Philanthropic Advisor
Reports to:
National Personal Philanthropy Director
Salary Grade:
ý Grade 17
($81,806.40 - $127,171.20/year)
Type of Position:
ý Full-time o Part-time
Minimum Hours: 40 /Week
ý Exempt o Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position is responsible for cultivating and stewarding relationships with targeted donors and prospects to generate and grow planned and major gift revenue. This is accomplished through in-depth research, development and implementation of cultivation strategies, and ongoing personal engagements.
Essential Functions:
Oversee a portfolio of 125-150 donors and prospectsPersonally solicit assigned donor portfolio through face-to-face visits, including preparation of personalized materials;Participate in each step of the donor development cycle including identification, qualification, cultivation, solicitation and stewardshipComplete a minimum of 80-100 face-to-face visits per calendar year to manage relationships toward solicitation of major gifts Requires a minimum of 50% travel not including required travel to national headquarters and other eventsTrack and report relationship management activity using internal systems and processesMonitor quarterly and annual activity to achieve major gift revenue goalsExpected to be raising $1M or more by year 3Assist gift planning with blended gift opportunities, charitable gift annuities, and documentation of bequest gifts.Can be remoteMust live near an international airportAttend workshops and seminars annuallyAssume other responsibilities as assigned by management
Essential Skills and Experience:
Minimum five years’ experience required, with major gift fundraising or direct customer relationship management and a track record of securing $25K+ gifts Possess an entrepreneurial drive and a team attitudeProficient with Microsoft Office Suite and have the ability to learn and effectively use other data sources and websites on a daily basisGeneral understanding of business/administrative procedures and systems such as managing clientele files and records, and quality customer service is preferredPolished verbal, written, and presentation skillsPro-active, organized, and attentive to detailsMust interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manualsCreative problem solver and able to interpret a variety of written and oral instructions required Ability to maintain composure when faced with varying personalities or in sensitive situationsValid driver’s license requiredDegree of Supervision:
There are no supervisory responsibilities associated with this position.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing four to six hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Position works from home and must be able to support a remote workspace. DAV will provide all remote office set-up supplies and equipment.Frequent vehicle travel for personal visits with donors and prospects is required. Automobile travel can be facilitated by using your personal vehicle with reimbursement for miles driven, or by a rental car reserved through DAV’s travel services portal.Some evening and weekend work may be required.Work Environment: The noise level in the work environment is usually minimal. Read Less
Department/Location:
110 - Service/NSO Offices “Nationwide”
Job Title:
Office Assistant
Reports To:
NSO Supervisor
Salary Grade:
ý Grade 8
($16.93 - $26.30/hour)
Type of position:
ý Full-time o Part-time
Minimum Hours: 40 hr/week
o Exempt ý Non-Exempt
Job Summary:
The Office Assistant provides foundational administrative and clerical support to National Service Officers and office leadership. This role focuses on routine office operations, customer service, and accurate data and records management in a fast-paced service environment. Work is performed under direct supervision.
Essential Functions:
Provide front desk and reception support, including greeting visitors and answering callsRespond to general veteran inquiries and route complex matters appropriatelyPrepare basic correspondence, reports, and formsMaintain and organize physical and electronic filesOpen, sort, and distribute incoming mailSchedule appointments and maintain calendars as directedProcess membership payments and routine transactionsOperate standard office equipment (copiers, scanners, fax machines)Support National Service Officers with administrative tasks as assignedPerform other duties as directed by supervisorEssential Skills and Experience:
High school diploma or equivalent0–7 years of administrative or clerical experienceBasic proficiency in Microsoft Office (Word, Outlook, Excel)Strong communication and customer service skillsAbility to manage multiple tasks with attention to detailAbility to maintain confidentialityGeneral knowledge of legal and/or medical terminology preferredDegree of Supervision:
No Supervisory ResponsibilitiesPhysical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal. Read LessDepartment/Location:
Service/ NSO Offices “Nationwide”
Job Title:
National Service Officer Apprentice
Reports To:
NSO Supervisor
Salary Grade:
Grade 10
($20.18 - $31.39/hour)
Type of position:
ý Full-time o Part-time
Hours: 40 hr/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). The NSO Apprentice will study and train (via DAV’s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities.
Essential Functions:
Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims.Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified.Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims.Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same.Learn to determine the risks and benefits of filing a particular claim.Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR § 14.633, which incorporates the rule on “frivolous claims” as adopted by the American Bar Association in Model Rule 3.1.Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case.Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments.Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any).Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses.Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload.Communicate professionally and diplomatically with people inside/outside the organization. Learn to recruit new DAV members to further support and enhance DAV’s mission of service.Perform other administrative and outreach activities as directed by the office Supervisor.Essential Skills and Experience:
High school diploma (or equivalent).Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAV’s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose.Must be a member in good standing of the DAV.Excellent communication skills. General knowledge of legal and/or medical terminology preferred.General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.A valid motor vehicle driver’s license (other than motorcycle) is preferred.Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.Degree of Supervision:
Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal.Position may require minimal travel for training (advance authorization from National Service Director required).NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise. Read LessDepartment/Location:
Service/ NSO Offices “Nationwide”
Job Title:
National Service Officer Apprentice
Reports To:
NSO Supervisor
Salary Grade:
Grade 10
($20.18 - $31.39/hour)
Type of position:
ý Full-time o Part-time
Hours: 40 hr/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This position encompasses the initial training period to achieve the designation of National Service Officer (NSO). The NSO Apprentice will study and train (via DAV’s on-the-job training program) to act as a representative for individual veterans (and their families) pursuing disability claims and other benefits from the United States Department of Veterans Affairs and, on occasion, other government entities.
Essential Functions:
Acquire and maintain knowledge of all laws and regulations pertaining to veterans benefits through regular review of the Code of Federal Regulations and other publications and, where appropriate, decisions of the United States Court of Appeals for Veterans Claims.Learn how to conduct detailed interviews of veterans to elicit information so that all potential benefits can be identified.Review service records and other pertinent data, including medical records, to identify and/or assess validity of claims and potential claims.Learn to determine whether additional evidence may be needed to support a particular claim; provide advice to veteran concerning same.Learn to determine the risks and benefits of filing a particular claim.Learn to assess whether the evidentiary support available for a given claim meets the requirements of 38 CFR § 14.633, which incorporates the rule on “frivolous claims” as adopted by the American Bar Association in Model Rule 3.1.Practice preparing all submissions required to initiate and advance the claim, including, without limitation, briefs and similar documents analyzing the application of appropriate regulations to the facts of a given case.Practice monitoring the progress of a claim from submission to resolution, dealing with VA adjudicators as required to advance the claim and keeping the claimant advised of significant developments.Learn to advise the claimant, where appropriate, of administrative and judicial appeal options for claims denied in whole or part and, when requested, provide the claimant with specific advice concerning likely bases of appeal (if any).Practice representing claimants before military and VA hearing panels and boards, presenting evidence and legal argument and, as necessary, examining and cross-examining witnesses.Learn to develop specific goals and plans to prioritize, organize, and accomplish clientele workload.Communicate professionally and diplomatically with people inside/outside the organization. Learn to recruit new DAV members to further support and enhance DAV’s mission of service.Perform other administrative and outreach activities as directed by the office Supervisor.Essential Skills and Experience:
High school diploma (or equivalent).Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum of Agreement containing DAV’s On-The-Job Training Program for National Service Officers except in situations where hiring a non-eligible candidate serves an important DAV business purpose.Must be a member in good standing of the DAV.Excellent communication skills. General knowledge of legal and/or medical terminology preferred.General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.A valid motor vehicle driver’s license (other than motorcycle) is preferred.Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.Degree of Supervision:
Works under the direct and ongoing supervision of Supervisory National Service Officer and/or other personnel assigned to conduct training; Apprentice exercises no supervisory responsibilities.Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling. Work Environment: The noise level in the work environment is usually minimal.Position may require minimal travel for training (advance authorization from National Service Director required).NSOs must be willing to relocate (nationwide) based on the needs of the DAV and provide written affirmation likewise. Read LessDepartment/Location:
120 – Service/Washington Headquarters
Job Title:
Maintenance Technician and Concierge
Report to:
Executive Director WHQ
Salary Grade:
ý – Grade 9
($18.27 - $28.44/hour)
Type of position:
ý Full-time o Part-time
Minimum Hours: 40 hrs./Week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Responsible for responding to a wide variety of staff and visitor needs to ensure a smooth and pleasant business experience at DAV Washington Headquarters, condos and events.
Essential Functions:
Inspect and maintain the physical condition of DAV Washington Headquarters, DAV Condos and AVDLMManaging staff or visitor requests for housekeeping and/or maintenanceMaintain clean lobbies or entrance areas for staff and visitorsPerform basic grounds keeping and snow removal at DAV propertiesInspect completed work for conformance to contracts, specifications, and standardsSetup the arrangement of office facilities for a wide variety of functions (e.g. meetings, conferences, seminars, banquets, or other special functions)Facilitate mail, package and deliveriesPerform basic administrative reception dutiesRunning errands to assist staffDrive DAV owned, leased or rented vehicles for the transportation of DAV staff, visitors, supplies, and other business purposesAssist disabled passengers into and out of vehicle. Secure passengers' wheelchairs to restraining devices to stabilize during tripMaintain vehicles in good working condition: check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working orderTransfer luggage, trunks, and packages to and from loading areas, vehicles, condos, hotels, or transportation terminalsPerform other duties as assigned by managementEssential Skills and Experience:
High school diploma (or equivalent)A valid motor vehicle driver’s license (other than motorcycle) is requiredCommunication of information can be exchanged in person, in writing, or by telephone, facsimile, e-mail or text messagingExcellent problem-solving and critical thinking skillsExcellent organizational and multitasking skillsProficient English oral, verbal and written communication skills are required. Professionally and diplomatically communicate with people inside/outside the organization Knowledge of machines and tools, including their designs, uses, repair, and maintenanceKnowledge of materials, methods, and the tools involved in the construction or repair of buildings, or other structures such as parking lots and roadsFunctional user of standard business computer and Microsoft Office software suite is helpfulDegree of Supervision:
No Supervisory ResponsibilitiesPhysical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Lift construction equipment and materials weighing up to 100 pounds. Lift, kneel, bend, stoop, squat, climb, and crawl. May be exposed to loud, dirty or dusty environments on an occasional basis. Stand for up to eight hours a day or crawl for eight hours a day depending on the task required. Occasionally work at heights. Sustain repetitive hand or other joint motion. Negotiate around job sites made up of various terrains. Must be willing to tolerate exposure to temperature extremes while working outdoors, year-round, or on job sites. Work Environment: Must be comfortable being around and using machinery and equipment; wearing of personal protective equipment in conjunction with the requirements of the Washington DC Occupational Health and Safety Standards and other governing bodies as applicable
