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• D

  Administration and sales Assistant  

  Direct IT

  full_time - Waltham

  Posted: 20/07/2026

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  Job DescriptionJob DescriptionThis position is not remote, you need to... Read More

  Job DescriptionJob Description

  This position is not remote, you need to come to the office in Waltham MA.

  
  

  Administrative Assistance and Client Communication

  Strong Internet / Ability to answer the main phone line and triage non-technical inquiries.Verify caller identity and provide accurate contact information for technical support.

  Mailing and Logistics

  Keep a current inventory of mailing supplies including envelopes, labels, and stamps. This will align with our marketing calendar.Export campaign labels for printing using Microsoft Word.Ability to print letters and prepare them for mailing, including envelope stuffing and applying postage.Coordinate with management to track packages sent to specific clients when needed.

  
  

  CRM and Campaign ManagementMaintain and update accurate client Contact and Company records for communication purposes.Set up and manage e-mail broadcasts for software training and cybersecurity alerts, ensuring link functionality and list accuracy.Ensure proper audience targeting, sender setup, subject-line, and time in the email broadcaster.Add or remove contacts from campaign lists based on CRM filters and saved searches.Export campaign list spreadsheets in specific template formats compatible with third-party services.Verify caller identity and provide accurate contact information for technical support.Inside SalesKeep track of the cost of key hardware and software utilized for clients.Create line-item proposals for software and hardware purchases.Send to clients and consistently follow up with them.Enter and keep track of orders that have been approved.Enter accurate cost information for each item.Track shipments that come into the office and work with the engineering team to keep them updated utilizing Monday.comOrganize and manage the Inventory Room.Print orders and attach them to respective shipments.Keep track of hardware inventory including network switches, wireless access points, network cables, etc.Company DescriptionManaged Service Provider, Focused in IT Support and Cyber SecurityCompany DescriptionManaged Service Provider, Focused in IT Support and Cyber Security Read Less

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• D

  Desktop Support/ Network Technician/ Field Engineer to join our team!  

  Direct IT

  full_time - Waltham

  Posted: 12/07/2026

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  Job DescriptionJob DescriptionWe are a MSP in Waltham, MA. Qualificati... Read More

  Job DescriptionJob Description

  We are a MSP in Waltham, MA.

  Qualifications:

  1- Proficiency at desktop, server, and network support – should have complete understanding of firewalls, servers, networks, and desktops.2- Ability to communicate effectively, follow procedures, and show up on time every day.3- Ability to troubleshoot complex issues.4- Knowledge of virtualization, office 365, Active Directory, VPN.5- Exceptional interpersonal, communication and organizational skills.6- Have a reliable car

  
  

  Responsibilities:

  performs on-site installation, of Computers,  Firewalls, Switches and repair of technical equipment, software, at client locations. (all clients in Massachusetts)Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer issues and resolutionsThis position is mostly in the office in Waltham, MACompany DescriptionManaged Service Provider, Focused in IT Support and Cyber SecurityCompany DescriptionManaged Service Provider, Focused in IT Support and Cyber Security Read Less

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