Job DescriptionJob DescriptionCustomer Service Representative (CSR) – Pearl River, La
DiMarco Plumbing is looking to add a motivated and professional Customer Service Representative to our growing team. We are searching for someone who is friendly, organized, dependable, and experienced in customer service and scheduling.
Responsibilities:
Answer incoming calls professionally and assist customers with scheduling service callsManage schedules and dispatch technicians efficientlyCommunicate with customers regarding appointments, delays, and follow-upsMaintain organization within the CRM and job management systemAssist with invoices, payments, and customer communicationWork closely with office staff and technicians to ensure smooth daily operationsDeliver excellent customer service while representing our company professionally
Requirements:
Previous customer service experience requiredExperience using CRM software such as:
ServiceTitan FieldPulse Jobber or similar software Strong communication and phone skillsOrganized and detail-orientedAbility to multitask in a fast-paced environmentPositive attitude and team mentalityPlumbing or home service industry experience is a plus
Benefits:
Medical InsuranceDental InsuranceVision InsuranceIRA Retirement PlanPaid HolidaysPaid Time Off (PTO)
We are a local, family-owned plumbing company that takes pride in providing honest service and treating our customers like family. If you are dependable, customer-focused, and looking for a long-term opportunity, we’d love to hear from you.
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