InternalExternal
Description
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Support the continued coaching and training of clerks and/or technicians
- Compound medications according to state and any other regulations
- Perform post fill audits to verify prescription information matches computer records
- Support non-dispensing services through the use of various platforms, resources, and applications
- Complete the all aspects of CLIA-waived screenings consistent with state and federal law as well as company polices
- Provide any additional health and wellness services allowed by state and other regulatory bodies
- Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum
- High School Diploma or GED
- Must be 18 years of age
- Ability to handle highly confidential information
- Completion of national registration, certification or licensure
Desired
- Any previous comparable experience
- Any equivalent experience of a pharmacy technician
Description
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel
Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Drug GM department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Promote trust and respect among associates.Communicate company, department, and job specific information to associates. Establish performance goals and empower associates to meet or exceed targets.Develop scheduling to manage customer volume throughout hours of operation. Train and develop associates on their job and participate in the performance appraisal process.Adhere to all local, state and federal laws, and company guidelines.Create an environment that allows customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.Offer product samples to help customers discover new items or products. Inform customers of Drug GM specials.Display a positive attitude. Develop and implement a department business plan to achieve desired results by collaborating with store management and associates.Understand the store’s layout and be able to locate products. Inform and educate department associates about current, upcoming and special in-store promotions.Prepare and submit seasonal critiques for the sales and merchandising supervisor.Implement the period promotional plan for the department.Stay current with present, future, seasonal and special ads.Monitor and control expenses for the department.Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process.Train department associates on inventory/stocking and Computer Assisted Ordering. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair. Notify management of customer or employee accidents.Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.Ability to work cooperatively in high paced and sometimes stressful environment.Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.Ability to act with honesty and integrity regarding customer and business information.Ability to follow directions and seek assistance when necessary to resolve customer and business issues.Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.Must be able to perform the essential functions of this position with or without reasonable accommodation.Qualifications
Minimum
Effective communication skillsKnowledge of basic mathAbility to handle stressful situationsDesired
High school education or equivalent preferredManagement experience preferredDrug GM experienceRetail experienceSecond language: speaking, reading and/or writingCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.comCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.com Read LessPosition Summary:
Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired business results. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Assist Store Manager and associates in achieving a favorable customer shopping experience and associate interest in customer service/relations.
Assist the Store Manager in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
Work with department heads and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
Role models and demands the highest level of customer service.
Manage total operations of the store in the Store Managers absence.
Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals.
Drive sales working with Department Managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution.
Assist the Store Manager in the regular store-level financial performance discussions.
Analyze and respond to the competitive landscape within the district and division.
Demonstrate inclusionary leadership, expect inclusive behavior from associates, and support the efforts of the
Store, District, and Division Cultural Councils.
Utilize coordinators and other field staff to ensure achieve sales and profit goals and execute division merchandising plans.
Promote and support strong relationships with local community organizations in the surrounding area.
Assist in building a proactive and productive relationship with union representatives and business agents, if the store is covered by a Collective Bargaining Agreement.
Solve issues/concerns of associates and customers.
Communicate all necessary information to store associates enabling them to effectively carry out their duties.
Serve as liaison providing upward feedback to Store Manager, District Manager and Coordinators on the effectiveness of all Division merchandising and operational plans/programs.
Assist the store manager in staffing, reducing turnover and increasing retention.
Provide timely feedback to department heads and all associates on individual and department performance.
Comply with and coach and train associates on Federal, State, and Local laws, and on enterprise policies.
Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Physical Demands:
Standing & Walking – Estimated total time 12 hrs. Maximum continuous time up to 10 hrs.
Sitting – Estimated total time 30 hrs. Maximum continuous time up to 30 hrs.
Lifting & Carrying – Max weight 50 lbs, average weight 20 lbs, distance carried throughout store. Must frequently lift items under 25 lbs., occasionally lift 26-50 lbs., and rarely lift 51 lbs or higher
Pushing and Pulling – Frequent pushing and pulling: pallet jacks, grocery carts, flatbed carts, U-boats. Distance: throughout store.
Climbing – Frequently climbing stairs, ladder and plastic two – step stool ranging from 1.5 feet to 12 feet tall.
Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, frequent forearm movement, and frequent or sustained awkward wrist positions.
Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, sharp edges & fumes. Exposure to outside 10%.
Minimum Position Qualifications:
Possess high school degree or equivalent.
Have successfully completed the applicable Division Management Training Program.
Desired Previous Job Experience:
Supervisory Responsibilities.
Retail Experience.
Financial responsibility including budget preparation and management.
Bachelor’s degree.
Company DescriptionMake sure to apply on the Dillons Website jobs.dillons.comCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.com Read LessPosition Summary:
Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired business results. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Assist Store Manager and associates in achieving a favorable customer shopping experience and associate interest in customer service/relations.
Assist the Store Manager in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
Work with department heads and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
Role models and demands the highest level of customer service.
Manage total operations of the store in the Store Managers absence.
Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals.
Drive sales working with Department Managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution.
Assist the Store Manager in the regular store-level financial performance discussions.
Analyze and respond to the competitive landscape within the district and division.
Demonstrate inclusionary leadership, expect inclusive behavior from associates, and support the efforts of the
Store, District, and Division Cultural Councils.
Utilize coordinators and other field staff to ensure achieve sales and profit goals and execute division merchandising plans.
Promote and support strong relationships with local community organizations in the surrounding area.
Assist in building a proactive and productive relationship with union representatives and business agents, if the store is covered by a Collective Bargaining Agreement.
Solve issues/concerns of associates and customers.
Communicate all necessary information to store associates enabling them to effectively carry out their duties.
Serve as liaison providing upward feedback to Store Manager, District Manager and Coordinators on the effectiveness of all Division merchandising and operational plans/programs.
Assist the store manager in staffing, reducing turnover and increasing retention.
Provide timely feedback to department heads and all associates on individual and department performance.
Comply with and coach and train associates on Federal, State, and Local laws, and on enterprise policies.
Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Physical Demands:
Standing & Walking – Estimated total time 12 hrs. Maximum continuous time up to 10 hrs.
Sitting – Estimated total time 30 hrs. Maximum continuous time up to 30 hrs.
Lifting & Carrying – Max weight 50 lbs, average weight 20 lbs, distance carried throughout store. Must frequently lift items under 25 lbs., occasionally lift 26-50 lbs., and rarely lift 51 lbs or higher
Pushing and Pulling – Frequent pushing and pulling: pallet jacks, grocery carts, flatbed carts, U-boats. Distance: throughout store.
Climbing – Frequently climbing stairs, ladder and plastic two – step stool ranging from 1.5 feet to 12 feet tall.
Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, frequent forearm movement, and frequent or sustained awkward wrist positions.
Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, sharp edges & fumes. Exposure to outside 10%.
Minimum Position Qualifications:
Possess high school degree or equivalent.
Have successfully completed the applicable Division Management Training Program.
Desired Previous Job Experience:
Supervisory Responsibilities.
Retail Experience.
Financial responsibility including budget preparation and management.
Bachelor’s degree.
Company DescriptionMake sure to apply on the Dillons Website jobs.dillons.comCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.com Read LessProvide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Support company Health and Wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding HIPPA
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Responsible for administering vaccinations, point of care testing, completing Technician Product Verification, and other advanced pharmacy technician duties as allowed by state law
- Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Provide day-to-day training support for pharmacy associates and encourage, monitor, and assist new techs through the technician training program (Except California)
- Ensure execution of department standards by leading by example
- Serve as an alternative representative for store-wide meetings/huddles
- Support workflow and pharmacist over-sight through shift leadership, delegating station rotation and best solutions to any issues that may arise
- Act as pharmacy safety subject matter expert by being able to recognize areas of opportunity and coach to correctness as appropriate
- Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Must be willing and able to adequately perform all essential job functions and tasks of a Pharmacy Certified Technician
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- High School Diploma or GED
- Must be at least 18 years of age
- Completion of company-approved practical immunization training program and ongoing maintenance requirements
- Active enrollment in American Heart Association Basic Life Support course
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Excellent oral/written communication skills
- Self-motivated, able to organize, prioritize, plan and meet deadlines
- Proven attention to detail and stellar customer service skills
- Completion of national and/or state registration, certification or licensure depending upon state requirements
Desired
- 1 year of previous experience in a management or supervisory role
Company Description
Dillons, a part of the Kroger Family of stores is a leading grocer in the United States. Please also apply online at jobs.dillons.com
Company DescriptionMake sure to apply on the Dillons Website jobs.dillons.comCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.com Read LessEssential Job Functions:
Stock and display meat items in accordance with Dillon standards.Check product quality; make sure it is always fresh, safe, and is properly rotated.Keep carts, tools, and supplies in their designated areas and well organized.Keep floors, clean, safe, and free from clutter.Keep sales areas, backrooms, coolers clean and well organized.Wash and sanitize equipment in accordance with company and Health Dept. policies and procedures.Make clean, neat, and friendly impression on customers.Provide good customer and associate relations.Unload trucks, sort orders, and place in proper cooler location.Able to communicate with customers and fellow associates.Wait on customers and counter promptly and cheerfully. Greet customers and assist them in finding products.Follow all current rules and duties of the Meat, Company, and State and Federal laws, as made known.Be prompt, tactful, calm, courteous, and professional in all interactions.Adhere to company policies & procedures, particularly in the areas of dress code, grooming, food safety, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.Maintain equipment and facilities properly and safely in accordance with company policies and procedures.Perform any and all duties as assigned.Physical Demands:
Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs. Sitting – Rarely required. Estimated total time 30 mins. Maximum continuous time 30 mins. Lifting & Carrying – Max weight 100 lbs., average weight 30-40 lbs.; distance carried less than 5 feet. Must frequently lift items under 10 lbs. and items between 11-25 lbs., occasionally lift items 26-75 lbs. and rarely lift items 76- 100 lbs. Pushing and Pulling –Occasionally pushing or pulling carts, tray racks, and flat beds loaded with product across store. Climbing – Occasionally climb step ladder ranging from 1.5 feet to 3 feet tall. Occasionally reaching products stored on shelves above reach. Bending/Squatting/Kneeling – Frequent bending, squatting, kneeling, and reaching products at ground level and/or stocking displays at lower heights. Up to 5-6 hours continuously during deliveries. Other – This position also requires constant use of either arm or both for reaching in all directions. Other requirements include walking across sloped surfaces, twisting, neck flexion/extension, cervical rotation, high grip strength, frequent forearm movement, and frequent or sustained awkward wrist positions. Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, tool vibration & sharp edges.Company DescriptionMake sure to apply on the Dillons Website jobs.dillons.comCompany DescriptionMake sure to apply on the Dillons Website jobs.dillons.com Read Less