We are looking for an individual to meet an immediate need in our office, and to quickly become a valued member of our team. Teamwork and Patient / Customer Service are our goals! ***COMPETITIVE SALARY AND BENEFITS****
Working Hours are 8:00am - 4:30pm, no overtime requirements
Position purpose
Schedule patients for office visit and procedure appointments. Check In and Check Out patient for their appointments in real time. Answer and document simple questions from patients and staff, documenting and sending messages to appropriate staff for higher level questions or concerns.
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.Interact professionally with other employees, customers, and suppliers.Work effectively as a team contributor on all assignments.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain physicians’ schedules – scheduling office visits and procedures (may be done via phone or face-to-face)View patient visit notes, identifying problems &diagnosis listed and physician ordersAssist in patient registration and financial transactionsCheck In/Out patients for their visits with providersMay include recall schedulingAssist with high call volume when not performing other dutiesTake triage call messages for medical staffPerform other duties as assigned
Qualifications
Excellent written and verbal communication skillsExcellent customer service skills are required (a must!)Experience working in a medical office is preferredAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Bilingual is a plus.Education: High school diploma or equivalent
Experience: 2 years of prior medical scheduling is preferred
Requirements for Level I Status:
Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision.
Performance Requirements:
Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.
Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Work Environment: This job operates in professional office environments.
Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 15pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
COMPENSATION & BENEFITS:
Digestive Health Management/GI Alliance is an Equal Employment Opportunity employer. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation package and future growth opportunities within the company. For full-time employees, we offer an extensive benefits package including medical, dental, vision benefits, basic and optional life insurance, short and long term disability, flexible spending accounts, health savings account, 401(k) with company match and discretionary profit sharing, paid holidays, vacation, sick time, a competitive salary and an enjoyable work environment.
Company DescriptionDigestive Health Associates of Texas, P.A. (DHAT), is a large Gastroenterology group consisting of over 80 physicians with over 40 locations throughout the Dallas/Ft Worth area. We provide cost-effective, community-based health care services supporting the full spectrum of an individual’s digestive healthcare, with access and quality patient care unsurpassed in this area.Company DescriptionDigestive Health Associates of Texas, P.A. (DHAT), is a large Gastroenterology group consisting of over 80 physicians with over 40 locations throughout the Dallas/Ft Worth area. We provide cost-effective, community-based health care services supporting the full spectrum of an individual’s digestive healthcare, with access and quality patient care unsurpassed in this area. Read LessYour next career move is here. DHAT (Digestive Health Associates of Texas), a part of The GI Alliance, is hiring Certified Medical Assistants for our Plano, TX clinic. We are not your typical medical office. We invest in smart technology, value our people, and believe that when staff thrive, patients get better care. If you want to be part of a team that actually enjoys coming to work, keep reading.
WHY DHAT?
We are not just keeping up with the future of healthcare. We are building it. Here is what sets us apart:
A workplace you actually want to show up to. Our team is collaborative, supportive, and genuinely enjoys working together. No toxic office politics. No revolving door of staff. Just good people doing meaningful work.
Technology that works for you, not against you. We use in-office messaging so you can coordinate with teammates instantly. Patients connect with us through HIPAA-secure portals and messaging. And our AI-powered assistants handle phone calls and messages so you can focus on what matters most: the patients right in front of you.
Work that actually matters. Gastroenterology is one of the most impactful specialties in medicine. You will help patients navigate everything from routine screenings to life-changing diagnoses. This is not busy work. This is real, rewarding patient care.
Monday through Friday. No weekend clinic. Enjoy your life outside of work, too.
ABOUT THIS POSITION:
As a Certified Medical Assistant at DHAT, you are the engine that keeps the clinic running. You will partner directly with physicians, mid-level providers, schedulers, and fellow medical assistants to deliver an outstanding patient experience from check-in to checkout. You are the primary point of contact between patients and providers, and the glue that holds the care team together. We value experience, but we also welcome new graduates who are hungry to learn. On-site training is available for newly licensed CMAs.
PRIMARY JOB DUTIES:
The Essential Job Functions are:
Greet and prepare patients for their visit by escorting them to the exam roomInterview patients to obtain a current, accurate medical history, medication lists, allergies, and other relevant information; update the electronic health record (EHR) and document vital signs. Accurate documentation is criticalAssist with patient visits, including preparing exam rooms, accompanying providers during examinations, dispensing sample medications as authorized, and completing orders for new prescriptions, refills, and/or imaging ordersDocument clinical information (medications, allergies, procedure scheduling worksheets) accurately, in the proper location in the EMR, and in a timely mannerRoutinely assess and restock exam rooms on a weekly basis (and as needed) to maintain appropriate supply levelsMaintain inventory of medical supplies, linen and approved educational materials needed for patient care Schedule endoscopic procedures, diagnostic tests, and office visits per established protocols, including use of the EHRDocument and/or scan patient demographic, insurance information, and records into the GGastro EHRVerify insurance benefits and obtain necessary precertification when applicableCommunicate procedure information and patient instructions in a timely manner, including Rx preps as appropriateNotify the supervisor/administrator of instrument or procedural problems within established time framesReview cost estimates and financial responsibility with patientsHandles patient phone calls promptlly and document interactions in EHRHandle patient portal messages promptlly and document interactions in EHRWork collaboratively with physicians, mid-level providers, medical assistants, and all other members of the care team to optimize patient outcomes Assist in resolving patient, physician office, and departmental concerns or complaints in a timely and satisfactory mannerAll other duties as assignedResponsibilities related to Compliance and Work Habits:
Maintains patient confidentiality, HIPAA rules and regulationsMaintains a safe work environmentTimely completion of all compliance training and testingQualifications & Certifications:
High School diploma or equivalent requiredAbility to communicate oral and written ideas and plan effectivelyKnowledge of medical terminology, ICD-10 and CPT coding is requiredKnowledge of HIPAA rules and regulationsMicrosoft Word, Excel, and Outlook proficiencyMust demonstrate good judgment in handling situations not covered by written or verbal instructions. Refers situations beyond ability or function to proper personMust be a Licensed Healthcare Professional, i.e., Certified Medical Assistant, Licensed Vocational Nurse, or Registered NurseKnowledge of GGastro EHR is a plus but not a requirement for hiringResponsibilities related to company mission, culture and engagement:
Actively participate in achieving the company’s mission, that being to optimize the health of our patients and community by providing compassionate, state of the art care to adults and children with digestive and liver diseasesAdhere to the company’s Code of Conduct, to conduct business with honesty, integrity, and in an appropriate manner for services provided, while ensuring that its business arrangements comply with relevant state and federal statutes and regulationsConsistently work on ways to engage our patients, improve their care experience and maintain strong relationships with referring physician offices and other referral sourcesCreate an environment of trust and healthy working relationshipsAbility to adapt to changing healthcare environment and lead by exampleExemplify a “can do” attitude and commitment to excellenceMental/Physical Requirements:
Ability to work well under pressure with diverse groups of professionals and physiciansRequires reasoning ability and good independent judgmentMust demonstrate sensitivity to cultural differences within team and communityMay require working under stressful conditions and irregular hours on occasionMay require working with frequent interruptionsWork may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or lessRequired to operate computer keyboard, mouse, and monitorREADY TO JOIN THE TEAM?
If you are ready to work somewhere that respects your time, invests in your tools, and gives you a front-row seat to meaningful patient care, we want to hear from you.
Apply today. Your patients are waiting.
COMPENSATION & BENEFITS:
DHAT/Digestive Health Associates of Texas, a part of The GI Alliance, is an Equal Employment Opportunity employer. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation package and future growth opportunities within the company. For full-time employees, we offer an extensive benefits package including medical, dental, and vision benefits, basic and optional life insurance, short and long term disability, flexible spending accounts, health savings account, 401(k) with company match and discretionary profit sharing, paid holidays, generous PTO, sick time, a competitive salary, and an enjoyable work environment.
Company DescriptionDigestive Health Associates of Texas, P.A. (DHAT), is a large Gastroenterology group consisting of over 80 physicians with over 40 locations throughout the Dallas/Ft Worth area. We provide cost-effective, community-based health care services supporting the full spectrum of an individual’s digestive healthcare, with access and quality patient care unsurpassed in this area.Company DescriptionDigestive Health Associates of Texas, P.A. (DHAT), is a large Gastroenterology group consisting of over 80 physicians with over 40 locations throughout the Dallas/Ft Worth area. We provide cost-effective, community-based health care services supporting the full spectrum of an individual’s digestive healthcare, with access and quality patient care unsurpassed in this area. Read Less
