As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services. Key responsibilities and skills:
Responsibilities:
Handle customer inquiries and complaints promptly and professionally.Key in orders for operations branches with high call volume Proactively engage with customers to address any issues or concerns they may have.Work with other departments within the company to resolve customer issues and improve customer satisfaction.Offer additional services to add value and optimize efficiency in products and deliveries. Develop and implement strategies to retain customers and increase customer loyalty.Monitor customer feedback and make recommendations for improvements to products and services.Maintain accurate and up-to-date records of customer interactions and transactions.Skills:
Excellent communication and interpersonal skills.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Patience and empathy in dealing with customers.Proficiency in using customer relationship management (CRM) software.Knowledge of the fuel industry and related products and services.Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.
Compensation details: 26 Hourly Wage
PIe0d196f44a7e-0046
Read LessAtlantic Fuels Service Technician
Reports To:
The Atlantic Fuels Service Technician will report to the Service Manager
Job Overview:
The Service Technician installs, maintains, and repairs heating and cooling systems. Success in this role is demonstrated by accurate diagnostics, timely and professional service, and clear communication with both customers and office staff. As a representative of Atlantic Fuels, the driver helps uphold the company's reputation for professionalism, reliability, and service.This position contributes to the growth of the division by providing excellent service, and identifying upgrade opportunities and ensuring consistent preventative maintenance.
Responsibilities and Duties:
• Install, service, and repair NC units and oil or gas heating systems in residential and light commercial settings.
• Perform gas checks and provide service for propane systems.
• Complete scheduled system cleanings thoroughly and efficiently.
• Communicate clearly with customers, providing updates and recommendations as needed.
• Coordinate with manager and office staff regarding changes in scheduled maintenance or unexpected issues.
• Assist with promoting and selling cleanings, equipment upgrades, and new installations during service visits.
• Maintain and track inventory in assigned service vehicle.
• Submit purchase orders and order supplies from supply houses as needed.
• Accurately document work performed and submit required reports in a timely manner.
• Follow all safety protocols and ensure compliance with company and industry standards.
• Respond to emergency service calls, including system failures, boiler breakdowns, and urgent heating or cooling issues.
• Participate in the on-call rotation as assigned.
• Other duties as assigned.
Qualifications:
• 2+ years of relevant service or HVAC experience.
• NH Gas Fitter license
• Strong troubleshooting and diagnostic skills.
• Independent, self-driven work ethic with strong time management skills.
• Effective communication skills with both co-workers and customers.
• Physical ability to work in tight spaces, climb ladders, kneel, crouch, and lift/move 50-75 lbs.
• Participation in the on-call rotation.
• Physical requirements:
o Frequent walking, standing, kneeling, crouching, crawling, and climbing.
o Frequent use of hands and arms to reach, feel, handle, or pull.
o Ability to work in tight spaces
o Ability to lift/move 50-751b objects
• Preferred:
o DOT Medical Card, or willingness to obtain.
o CDL with Tank and Haz-Mat endorsement, or willingness to obtain.
o NORA Silver Oil Heat Technician Certificate.
o NH Voluntary Heating Technician Certification.
o A/C experience or certifications.
Compensation details: 38-45 Hourly Wage
PIb4fdc9b5-
Read Less