Job DescriptionJob DescriptionIHG® Hotel
At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good—every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.
This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.
Your Day-to-Night Responsibilities
Provide warm, professional guest service during overnight hours
Perform nightly audit procedures and balance daily financial transactions
Accurately close out the business day in the hotel PMS system
Process guest check-ins and check-outs
Handle guest inquiries, requests, and concerns with professionalism and care
Prepare daily financial and operational reports
Maintain front desk security and safety during overnight hours
Communicate effectively with morning staff and management to ensure seamless transitions
What We’re Looking For
Previous hotel front desk or night audit experience preferred
Strong attention to detail and accuracy
Basic accounting or cash-handling experience a plus
Ability to work independently and remain calm under pressure
Excellent customer service and communication skills
Reliability, punctuality, and professionalism
Comfort working overnight shifts and flexible scheduling
What We Offer
Competitive hourly pay based on experience
IHG employee travel and hotel discount program
Supportive team environment
Opportunities for growth within Front Office and hotel operations
Schedule
Full time and part time positions available.
shifts available:7am - 3pm, 3pm-11pm, 11p-7am
Flexible scheduling based on business needs
We are proud to be part of IHG Hotels & Resorts, where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.
This hotel is an Equal Opportunity Employer.
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