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  Event Day Ticket SellerDetroit, MI 48226  

  Detroit Lions

  - Wayne County

  Posted: 31/01/2026

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  Event Day Ticket Seller The Ticket Seller (Event Day) is responsible f... Read More

  Event Day Ticket Seller The Ticket Seller (Event Day) is responsible for providing exceptional customer service and maximizing individual ticket sales on event day. Essential Functions: The Ticket Seller (Event Day) position will have daily responsibilities including, without limitation, the following: Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows Demonstrate a high degree of proficiency of the ticketing and point of sale software Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets Enter and/or update customer account information Ability to make decisions during high-pressure situations. Maintain organization of tasks and event documents. Ability to work well with people; must have exceptional interpersonal skills. Attention to detail and organized with cash handling and basic accounting principles. Must be able to work a flexible schedule including nights, weekends, and holidays. Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days. Nonessential Functions: Will provide exceptional customer service at the Ford Field ticket sales windows Will be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing. Requirements: High school diploma or GED preferred. Must be customer-service oriented and have a fan-friendly attitude. Ability to figure simple mathematical problems. Ability to respond effectively to the most sensitive inquiries or complaints. Must be reliable and exhibit commitment to meeting both the work schedule and job requirements. Experience in customer service and guest relations. Working knowledge of Microsoft Office products. A high degree of technological competence Oral and written communication skills. Ability to speak in a professional manner via telephone/in person with guests, fans and staff Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours. Read Less

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• 

  Marketing Science Manager Detroit, MI 48226  

  Detroit Lions

  - Wayne County

  Posted: 09/01/2026

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  Marketing Science Manager The Marketing Science Manager position is re... Read More

  Marketing Science Manager The Marketing Science Manager position is responsible for overseeing all marketing automation and segmentation activities encompassing email marketing, SMS texting, campaign development, fan segmentation, and customer journey creation. This role requires the ability to construct dynamic, data-driven campaigns that render properly across all fan engagement channels while meeting branding and design expectations. Additionally, the position will play a crucial role in supporting internal departments through data collection, segmentation, data governance, and CRM initiatives. The Marketing Science Manager will collaborate closely with all internal departments to ensure that email efforts support business development and corporate strategy effectively. Essential Functions: The Manager of Marketing Science position will have daily responsibilities including, without limitation, the following: Assist in the development and execution of email and SMS campaigns, ensuring they are tailored to fan segments and aligned with campaign objectives Support fan segmentation efforts to enhance personalization and improve customer journey experiences Help ensure campaigns are properly formatted and rendered across all fan engagement channels in accordance with branding and design guidelines Collaborate with the Marketing Science team lead to collect, analyze, and report on data to inform campaign strategies and performance Support data governance and CRM initiatives, maintaining high-quality data for segmentation and reporting purposes Assist in the preparation and analysis of performance metrics to optimize marketing automation efforts Work with internal teams to ensure marketing activities align with broader business development and corporate strategy goals Lead and manage all international communication and data collection campaigns Support the development and execution of data-driven communication strategies for the Lions' new membership model Implement A/B testing strategies to refine messaging and improve campaign effectiveness Leverage insights from data analysis to identify new opportunities for engagement Read Less

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