Position Summary
Essential duties include providing excellent patient care via phone and in person; referring callers to the appropriate departments or scheduling appointments; verifying patients demographic and insurance information during check in. The position is a crucial link between the patient and the care delivered by the clinical and billing staff.
Responsibilities
· Answers all incoming calls; assesses caller’s needs and directs to appropriate personnel.
· Schedules new and existing patient appointments in the system in accordance with the provider’s master schedule. Mail registration forms or direct patient to website to download.
· Documents no show appointments in chart and follows up with the patient to reschedule the appointment.
· Cancel/reschedule appointments according to physician schedule changes.
· Welcomes and greets patients/visitors in person or via the phone to the office in a prompt, courteous and professional manner. Checks patients in and informs clinical staff of patient arrival.
· Provide and explain paperwork for the patient to complete prior to visit. Collects, proofs for completeness and scans patient’s forms and insurance cards in the chart daily. Update complete demographics and insurance information in the system.
· Collect co-pays and balances.
· Brilliant Distinctions
o Maintain a working knowledge of program and specials.
o Upload and/or redeem patient points.
· Performs day-to-day administrative functions and general office duties including but not limited:
o Managing secure fax folder; printing, sorting and filing of all faxes. Updating all demographic forms before the patients scheduled appointment.
o Printing daily patient charts and registration forms for next business day. This may include moving chart from old EMR system.
o Making reminder calls to patients for future patient appointments.
o Maintains a clean, organized and sanitary front office and waiting area.
· Checks patients out after visit. Collects balances on sale of product or cosmetic services.
· Manages the daily locking and unlocking of patient waiting area door.
· Nightly balancing of credit cards, checks and cash payments collected by the front desk.
· Working knowledge of cosmetic procedures and products.
• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Check and maintain communications (internal email) from providers and supervisors.
Read LessDermatology Specialists of Greater Cincinnati invites you to apply for Medical Assistant position in our Anderson office. This is a 5-day per week position with no evenings or weekend shifts. Pay is commensurate with experience.
A dermatology Medical Assistant provides clinical and administrative support to medical providers. In this role, your duties include collecting patient information, taking patient vital signs, preparing rooms and patients for consultations and procedures, updating medical records, and coordinating payments with billing and insurance. Your responsibilities may also include educating patients about skin conditions, treatment options, and cosmetic procedures, monitoring pathology logs, triage patient phone calls, schedule follow-up appointments for patients with chronic or recurring skin ailments and other related tasks. You may assist dermatologists with certain procedures, including collecting skin samples and specimens for lab testing and diagnostic purposes.
We offer a generous benefits package including but is not limited to 401k retirement plan, paid time off (PTO) plus all major holidays off with pay, medical and dental insurance.
We offer a professional and congenial work environment with a focus on patient care.
Please contact us to learn more about this exciting career opportunity.
Job Type: Full-time
