Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Senior Infrastructure Engineer is Denali Advanced Integration's hands-on technical authority for enterprise infrastructure. This role owns the full lifecycle of the infrastructure environment including VMware virtualization, Cisco UCS compute, Dell EMC storage, and Cohesity backup systems across the primary datacenter and secondary sites. Beyond day-to-day operations, this person is expected to assess the current state of the environment, identify gaps and risks, recommend modernization and improvement strategies, and lead execution of those initiatives. The Senior Infrastructure Engineer sets the technical standard for infrastructure practices at Denali, guides peers and crossfunctional teams, and serves as the primary point of contact for infrastructure vendors.
Essential Functions:
Assess, evaluate, and document the current state of all infrastructure systems including VMware, Cisco UCS, Dell EMC, Cohesity, and supporting network equipment Identify gaps, risks, and opportunities for improvement across the infrastructure environment and provide actionable recommendations to leadership Lead infrastructure projects from scoping through execution including hardware deployments, environment upgrades, migrations, and testingServe as the technical lead and subject matter expert for all infrastructure-related decisions, guiding internal teams and informing cross-functional initiatives Manage, monitor, and maintain VMware, Cisco UCS, and Dell EMC infrastructure at the primary datacenter and all secondary sites Administer and optimize the Cohesity backup infrastructure to ensure backups operate reliably, efficiently, and at capacity Monitor ServiceNow and respond to infrastructure Alerts, Incidents, and Service Requests in alignment with defined SLAs and SOC Standards Ensure all LogicMonitor Alerts for Cohesity backups are resolved per policy and compliance requirements Ensure VMware, UCS, and Dell EMC environments are patched for critical vulnerabilities in accordance with security policy Manage vendor relationships with Dell, Broadcom/VMware, Cohesity, Cisco, and others — including support escalations, renewals, and roadmap alignment Plan and execute Disaster Recovery (DR) testing in alignment with business continuity requirements Establish and maintain infrastructure standards, runbooks, architecture diagrams, and configuration documentationCollaborate with the security and compliance team to ensure infrastructure meets SOC audit requirements Participate in on-call rotation and be available 24/7 for infrastructure-related outages and critical escalations Drive capacity planning and lifecycle management recommendations to keep the environment current and scalableCompetencies:
Ensures AccountabilityTech SavvyCommunicates EffectivelyValues DifferencesCustomer FocusResourcefulnessDrives ResultsPlans and PrioritizesDecision QualitySelf-DevelopmentWork Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other off-site locations as needed for project support.
Required Education and Experience:
Bachelor's Degree in Information Technology, Computer Science, or related field — or equivalent work experience
5+ Years of Experience in enterprise infrastructure engineering
Qualifications:
5+ years of hands-on experience managing VMware virtualization environments including vSphere, vCenter, and Dell EMC storage • 3-5 years of experience administering and maintaining a backup platform, preferably Cohesity • Demonstrated ability to assess infrastructure environments, identify improvement opportunities, and lead execution of recommendations • Experience serving as a technical lead or subject matter expert, guiding peers and influencing cross-functional decisions • Proven experience managing infrastructure Incidents and Service Requests via ITSM platforms such as ServiceNow • Experience with Cisco UCS compute infrastructure and LogicMonitor alerting • Experience managing vendor relationships including support escalations and contract renewals • Familiarity with network fundamentals including LAN/WAN, VLANs, and routing/switching in a multi-site environment April 9, 2026 3 • Working knowledge of information security practices including vulnerability management and patch compliance • Experience with disaster recovery planning, DR testing, and business continuity procedures • Strong verbal and written communication skills with the ability to present technical findings and recommendations clearly to both technical and non-technical audiences • Ability to work independently, manage competing priorities, and operate effectively in a 24/7 on-call environment • Comfort operating in an AI-forward organization and interest in evolving infrastructure practices to support automation and AI-driven toolingAAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. Read LessBenefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The IT Operations Manager is responsible for the day-to-day management of the IT Operations team, including Desktop Support and Engineering functions. This role serves as the primary escalation point for technical issues from the business and owns the operational program for IT, including end-to-end management of all IT requests, incidents, and priorities. The IT Operations Manager runs IT operations as a managed program: setting daily and weekly cadence, driving structured standups, sequencing work, assigning ownership, and holding the team accountable to clear outcomes. This role leads Incident Management, Major Incident Management, and Change Management; defines and reports on the operational metrics that drive continuous improvement; and partners across ITS lanes to ensure work does not fall between owners. The IT Operations Manager ensures efficient service delivery, maintains high levels of customer satisfaction, and leverages AI and automation to improve operational efficiency. This position reports directly to the Director of IT.
Essential Functions:
Provide day-to-day leadership and oversight of the IT Operations team, including Desktop Support and Engineering staffOwn the operational program for IT: act as the single point of accountability for all IT requests, incidents, and priorities, from intake through closure, ensuring every item has a clear owner, priority, and target outcomeRun a daily standup with the IT Operations team to drive ticket flow, surface blockers, and reset priorities; run a weekly operations review with the Director of IT and key stakeholders to report on program health, risks, and upcoming workReview and manage the incident and catalog item queues, performing queue management and assigning tickets to appropriate staff in a timely and efficient mannerOwn intake and prioritization of all IT requests against a known team capacity model; partner with sales, delivery, and business unit leaders to set realistic commitments and communicate trade-offsLead the Major Incident Management process, coordinating response efforts, facilitating stakeholder communication, and driving resolution for high-severity incidents from initiation through post-incident reviewChair the Change Advisory Board (CAB) meetings and own all aspects of the Change Management process, including reviewing, approving, scheduling, and ensuring proper implementation of changesServe as the primary point of contact for escalations from business units regarding technical issues, ensuring timely resolution and proactive communication throughout the escalation lifecycleRun IT initiatives and cross-team workstreams as structured projects: maintain a portfolio view across active work, track scope, timeline, dependencies, and risk, and provide a clean weekly status to leadershipDefine, own, and report on operational metrics including MTTR, ticket aging, SLA attainment, backlog health, and repeat-incident rate; build and maintain the dashboards that drive team accountability and continuous improvementPartner across ITS lanes (infrastructure, applications, security, end-user support) to ensure ownership is clear, dependencies are managed, and work does not fall between teamsDevelop, maintain, and communicate detailed resource plans and schedules to ensure adequate team coverage and consistent service deliveryProvide training, coaching, and mentoring to team members to support ongoing professional development and service excellenceMonitor team performance against established SLAs and KPIs; provide regular operational reports and metrics to the Director of IT and other key stakeholdersFacilitate strong communication among team members and cross-functional stakeholders to promote collaboration and transparencyEvaluate staffing needs and actively participate in recruiting, interviewing, and onboarding of new team membersContinuously evaluate and improve operational processes, procedures, and documentation to enhance service delivery efficiency and qualityLeverage AI and automation to improve operational efficiency in triage, routing, knowledge management, and incident responseCollaborate with the Director of IT on strategic initiatives, operational planning, and technology roadmap executionMaintain and enforce IT policies, standards, and best practices across the operations teamSupport the rollout of new company technologies and tools to the broader organization in coordination with the Engineering teamCompetencies:
Ensures AccountabilityTech SavvyCommunicates EffectivelyValues DifferencesCustomer FocusResourcefulnessDrives ResultsPlans and PrioritizesDecision QualitySelf-DevelopmentWork Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other off-site locations as needed for project support.
Required Education and Experience:
Bachelor’s Degree or equivalent work experience
5+ Years of Experience
Qualifications:
5+ years of IT operations or IT support experience, with at least 2 years in a management or supervisory roleProven experience managing Incident Management processes, including leading Major Incident response from identification through post-incident reviewDemonstrated experience chairing Change Advisory Board (CAB) meetings and managing end-to-end Change Management processesDemonstrated TPM or program management experience running structured workstreams with formal scope, timeline, dependency, and risk tracking, and clear weekly reporting to leadershipExperience running daily standups and weekly operations reviews as the primary cadence for driving team output and stakeholder visibilityExperience building and operating intake and capacity models for IT or technical operations teamsExperience defining and reporting on operational metrics and dashboards (MTTR, ticket aging, SLA attainment, backlog health, repeat-incident rate), not just consuming pre-built onesStrong working knowledge of ITIL framework and best practices; ITIL Foundation certification preferredExperience managing Desktop Support and/or Engineering teams in a dynamic, fast-paced environmentStrong ability to manage ticket queues, prioritize work effectively, and allocate resources to meet SLA commitmentsExcellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levelsProven ability to manage and resolve escalations from business stakeholders with professionalism, urgency, and clear communicationExperience with IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or similar toolsAbility to lead cross-functional teams and drive resolution under high-pressure situations during major incidents or outagesStrong analytical, problem-solving, and decision-making skillsExperience managing teams in a hybrid or distributed work environmentComfort applying AI and automation tooling to operational workflows such as triage, routing, knowledge management, and incident responseKnowledge of Microsoft 365 administration, Azure Entra ID (or equivalent SSO), Azure, AWS, and enterprise networking technologies is a plusKnowledge of Software Development processes and technologiesComfortable performing in a fast-paced, high-volume environment while managing multiple concurrent prioritiesSelf-directed with strong organizational skills and the ability to communicate findings and drive operational improvements effectivelyAAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. Read LessBenefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Payroll Specialist serves as the senior individual contributor on the payroll team, responsible for the accurate and timely processing of the organization’s multi-state and international payroll with a high degree of confidentiality and independence. Working with the Payroll Administrator, the Payroll Specialist owns end-to-end payroll execution, leads process improvement and compliance efforts, and serves as a subject matter expert and technical resource across the organization. This role bridges operational payroll execution with a higher level of analytical ownership, audit support, and cross-functional collaboration compared to the Payroll Administrator, while operating without direct people management responsibilities.
Essential Functions:
Independently prepare and process bi-monthly multi-state payroll and monthly international payroll with minimal supervision, serving as the primary payroll processorServe as the escalation point for complex payroll discrepancies, irregularities, and employee inquiries; research and resolve issues thoroughlyReconcile payroll to the general ledger and perform related journal entries and account reconciliationsMaintain and optimize payroll system configuration, including employee records, leave balances, benefit deductions, and garnishmentsReview, analyze, and certify quarterly payroll tax filings for federal and multiple states; identify and remediate filing errorsEnsure ongoing compliance with local, state, and federal wage and hour laws; proactively monitor regulatory changes and communicate impacts to stakeholdersResearch emerging tax and withholding regulations and implement procedural updates as neededAdminister the 401(k) plan, including contributions, disbursements, and annual compliance requirementsPrepare and distribute weekly, monthly, quarterly, and year-end payroll reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.) for managementLead payroll system improvements and participate in system upgrades, integrations, and testing in coordination with HR and ITDevelop and maintain standard operating procedures (SOPs) for core payroll processes to ensure consistency and audit readinessSupport internal and external audits by preparing documentation, reconciliations, and responding to audit inquiriesMentor and provide guidance to Payroll Administrator(s) on technical payroll questions and process executionFacilitate cross-functional understanding of payroll processes and procedures across HR, Finance, and managementAct as subject matter expert for payroll across the organization, advising on policy interpretation and complex scenariosCompetencies:
Ensures AccountabilityTech SavvyCommunicates EffectivelyValues DifferencesCustomer FocusResourcefulnessDrives ResultsPlans and PrioritizesDecision QualitySelf-DevelopmentWork Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience:
High School Diploma Required
5 - 7 years of experience
Qualifications:
5–7 years of progressive payroll processing experience, including multi-state and international payrollSolid understanding of federal and state wage and hour laws, including payroll taxes, withholding, deductions, and garnishmentsDemonstrated ability to work independently, manage competing priorities, and meet recurring deadlines with accuracyProficiency in ADP and/or Paychex payroll systemsAdvanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data reconciliation)Hands-on experience in an accounting or finance environment with general ledger exposureExperience supporting payroll audits and preparing compliance documentationStrong analytical and problem-solving skills with a high degree of attention to detailExcellent communication skills; able to explain payroll concepts clearly to non-payroll stakeholdersCPP (Certified Payroll Professional) designation preferredBachelor’s degree in accounting, Finance, Business Administration, or related field preferred; equivalent experience consideredAAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. Read LessSummary of Position:
This position receives stores, and distributes material, tools, equipment, and products within the warehouse, ensuring accuracy and timeliness of all job functions.
Essential Functions:
Assists with unloading delivery trucks, checking in merchandise, and matching purchase orders to sales ordersRead customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered or distributed, and/or shippedMove materials and items from receiving or storage areas to shipping or other designated areasSort and place materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, and color or product codeEnsure warehouse is accessible and safe for salespeople and customer trafficAssemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping departmentOpens bales, crates, and other containersRecord amounts of materials or items received or distributedAssist in counting of physical inventoryPerforms all computer functions necessary to track various aspects of goodsCompetencies:
Ensures AccountabilityTech SavvyCommunicates EffectivelyValues DifferencesCustomer FocusResourcefulnessDrives ResultsPlans and PrioritizesDecision QualitySelf-DevelopmentWork Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support..
Required Education and Experience:
High School Diploma or GED 1 Year of ExperienceQualifications:
Minimum of high school education and one year of factory-related experience in shipping and receivingAbility to read and write English, follow verbal instructions, and use simple mathA valid driver’s license and a good driving recordAbility to operate a forklift truckAAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. Read Less
