Front Desk/ Treatment Plan Coordinator
Job Description
We are seeking a full time front desk receptionist for our private Dental Practice to perform a variety of administrative and clerical tasks. As the front desk receptionist, you will be one of the first points of contact for our company. Our duties include offering support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. We are an insurance driven practice so a large part of the job is working with insurance (verifying, working on claims/ appeals, etc) To be successful in this position, you should have a pleasant personality, and have lots of patience, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position: at any moment the phone can be ringing, a patient could be walking in to check in and one can be checking out, all at the same time. This is a fast paced office, especially during the season, so we are seeking someone who can handle the pace of our office as well as help keep the practice and staff motivated and everything running smoothly.
Dentrix experience is a bonus
*SALARY IS BASED UPON EXPERIENCE*
Responsibilities
Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate personAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesCreate personalized treatment plans for each patient.Insurance verification, pre-approvals, claims, appeals, etcOrder front office supplies and keep inventory of stockUpdate calendars and schedule meetingsKeep Doctor and hygiene schedules running smoothlyPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxingGetting medical clearance from patient’s doctors for certain proceduresSkills
Building rapport with Patience and Staff alikeProven work experience as a Receptionist, Front Office Representative or similar roleClear communication skillsExtensive knowledge of DentistryExcellent skills in salesProficiency in computer programs such as: Dentrix, Patterson Imaging, Microsoft Office Suite, and others)Hands-on experience with office equipment (e.g. fax machines and printers)Professional attitude and appearance.Knowledge of Dental Procedures, ADA codes, dental insurance companies, As well as treatments and treatment alternatives. turnaround time for cases and procedures, after care, etc)Working on treatment plans, claims, budget, billing,Solid written and verbal communication skills
Ability to be resourceful and proactive when issues ariseExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasksCustomer service attitudeHigh school degree; additional certification in Office Management is a plusOur office follows all ADA and CDC guidelines.
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